Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***B –
Arrived whole, thank you
H***h –
Duge klasno, all yak in described! Packed by fayno, yakik cool
A***a –
Scoop is great! Came to Moscow in 20 days, for the current situation very quickly. The quality is very even good, the packaging is reliable. The function of his scoop performs well, feces collects from the Earth quite clean. Due to the compact size, easily fits in the pockets of jackets and coats (size S). So I recommend everyone, thank you very much to the store! And yes, I ordered the second to the cottage and the seller has already sent my order)))
R***s –
All Super, thank you!
V***v –
Thank you very much, everything is well packed, the quality is excellent)
L***A –
OK PERFECT
M***o –
Sovochka cool, in use was not yet, as today only received, but a very necessary thing. I recommend
E***a –
In the photo, the comparison of sizes L and S.
D***s –
Gena as the Photo, very good Quality and fast Delivery
I***a –
Ótimo
O***o –
Free shipping super fast. נירא top quality. To not tried.
V***N –
Delivery lightning. And the thing is excellent, the quality is in order. Bags of this format in Russia does not happen, but if you fold separately, then super. I generally collect Kaki for three sobs, and since it is turned on ecology-I just need to, put the napkins in the Department for bags, Mr. sovochka and to the urn. The dogs are small, everything fits, and the packages do not clog the World Ocean. Greta, hi!
K***e –
The parcel came for a month. Savochek is excellent light, opens to a large volume. There is a metal carabiner for fastening. The bag one was included ordered immediately from the same store a set of bags all came in one parcel. I think this size is suitable for small and medium breeds of dogs
M***a –
The order went almost 1,5 months. Everything was well packed, so the scoop came without damage. Includes one roll of packages. Also the store put a toy-rope as a gift.
S***a –
Very fast shipping. Excellent quality. Thank you very much to the store. Recommend!!!
A***r –
Mega is a convenient thing, thunderous of course, but the plastic is strong and it is possible to dig up when the kakulins lie on the ground.
A***n –
Good thing, made qualitatively and thought out. I recommend. Thanks!
A***r –
good quality
A***y –
very big, ordered a small one now. but will need this big one when my gsd gets bigger
J***s –
Util.
S***e –
Perfect!
I***s –
Very good size, includes a roll of bags
I***k –
Great thing!
Customer –
It’s very fast. Bottle packed מצויין!!! Color of box no what שרציתי 🙁
R***. –
Too good, good quality and well packaged product. Many thanks store. Fits the description, relative price me I am very happy, I recommend.
M***s –
Everything is super, it came out in less than a month, everything is like in the description.
F***a –
Very cool. Loved! Much easier collect the poop of my dogs.: D
O***a –
Cool scoop, as in the photo, comfortable, took for medium size dogs
A***v –
Checked in action-with the task it copes with a bang))) the mechanism looks reliable. The only advice for small breeds of dogs (I have a French bulldog) is better to take the size of “S”.
Customer –
Large variant. No warm hands more, ideal.
K***a –
Good quality, to Moscow was buying almost 80 days.
A***v –
How to cheer gathers
A***v –
Order received. Not yet tried, but it seems too small.
F***e –
Looks solid and good quality
Customer –
Very convenient, it’s time, store put a present: *
M***a –
Excellent packaging, and fast shipping! Everything is just fine!
B***a –
Add a piece. The boys have broken. Uncle! All bi Bulo Super, yakbi Dana posilka did not go to the Ukrainian mayje three cities…
M***a –
Great packed, works Super, but the extra poepzakjes were a size too big so there Bale I though of. Can I not being put into it.
O***a –
Very cool thing, for my Bulldog just right, although when it will grow up will be a little more problematic to clean, because. Took a small size, but still better than hands.
P***a –
I saw i think it’s ok for me not for gift to my sister and got it dog
A***e –
Great!
Customer –
Received in good condition…not tested yet…no contact needed…thank you
O***Y –
It came quickly. Strong construction. Inside a roll of flavored packages. Immediately ordered an additional 6 rolls
K***e –
This is great so handy
A***r –
Arrived to Australia in about a month. Exactly as described, would buy again.
T***n –
Really happy with the quality of this item
Customer –
Pas useful
E***a –
Convenient thing, fast delivery
U***r –
+++ Love this scoop. Small, but roomy.) light. I have a chihuahua 3 kg. An uncomfortable hook, small for a leash, have to wear in your hands or take a leash thinner, due to the fact that it is made of plastic-it is very audible as knocking on the leash. And i like silence) it would be good if the handle of the scoop was covered with rubber, so as not to hear cockroaches and a little more convenient would be to squeeze, because the spring is slightly tight .. But if you wear on clothes or belt or anything else-maybe everything is fine and soundless.
T***w –
Too large
S***B –
Packaging at height, in a plastic box and a pup. Everything is intact.
E***y –
Took 5 weeks to arrive but looks really good quality. Pretty large one too
Customer –
Works wonderfull very practical I have a weimer size is ok I got the L
J***s –
Item as described, fast shipping, top store.