Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
It came very quickly, the size m approached jack russell weighing 7 kg.
Customer –
I order a second time. Good collars.
I***a –
Very good collar. Quality. Engraving is excellent! The goods came in 3 weeks to Moscow. The store is well done! Thank you very much! I recommend!
P***p –
Very good quality, nice work. Fast delivered. THANK YOU.
P***r –
Some had to wait but was worth. Goods good quality engraving machine according to your order. Recommend.
Customer –
Great Collar! I order a second time. It was 2 months. The store answered quickly. The order went through Latvia
N***a –
The order took a long time. The order was made on November 11, came on January 20. Russian Post! Collar in appearance quality, engraving is also quality. Everything is done without errors.
A***s –
ARRIVED AHEAD OF TIME. MATERIAL LOOKS GOOD AND ALSO PRINTING. SIZE DESCRIPTION
T***a –
Excellent collar, delivery fast. Seller 5 + + + + + +
L***a –
Ļoti profit un stingra! Iegravēts handbag Ko lūdzām! Super!!!
A***v –
Sending fast, quality is good. Everything is fine in size without errors. thanks!!!
M***i –
The L size is perfect for my Ector, a concentrated muscles and 13kg of sweetness.
V***a –
Very satisfied, delivery fast, engraving clear. I order a second collar, everything is super!
P***v –
Great collar and leash! Soft. The dog liked it). Only the delivery was not as fast as i expected.
S***a –
I am happy with the collar and highly recommend the store
V***a –
Well, generally class!!! Came quickly. Pesika liked :)))
L***a –
Good collar, soft, neatly made, thread, smell, no glue. The inscription is made neatly and correctly :)) came in 15 days, was well packed
Y***a –
Great collar. Very beautiful and comfortable. Delivery month. The volume of the neck is 35 cm. Size m perfectly fit. Thank you brody store.
G***s –
blurred part of my number for safety but is good quality
M***R –
Good product, same as the picture and arrived fast in two weeks! I’ll buy again
I***a –
Very good quality, it looks great and the detail they sell it with the name and the phone is looking forward to doing well the things. Thank you.
L***b –
great for the price !!! size Large fits my golden retriever perfect. very nice, fast shipping
V***m –
Excellent collar, I order the second one, the first one was bought for a husky puppy, now the girl grew up, need a bigger collar, and it was worn out for a year, the quality is very good and the engraving is clearly visible! Very satisfied with the store, ordered several more goods from him) new collar 1-2 photos, old 3,4)
N***a –
Very good collar, but the size did not fit us, took for the puppy alabai 6 months, size l, the inscription is all done qualitatively, i recommend, but specify the size, the store contact
I***i –
This is the best thing i ordered on alika I advise everyone
G***g –
Excellent collar! quality! Take it do not think, it’s worth it, class
K***o –
Cool collar! Very high quality, stitched perfectly. the inscription is written correctly, the last numbers i smeared) the only thing, i thought it would be a little wider, well, we will wear it! Delivery month. Seller and i recommend the product!
R***a –
Everything is written correctly, the collar is beautiful, comfortable
R***r –
The quality is excellent, the collar came very quickly, in Astrakhan less than a month, ordered L, but my German is too small, I will order another XL, with a neck circumference of a dog 45 cm. The collar length is 50 cm, the width is 2 cm, so on the big dog it is lost, and so of course the collar is excellent, I recommend and the product is a store
K***k –
Excellent collar, the store made the inscription, as requested. Delivery is fast, to Belarus for 2 weeks. Seller thanks!
V***h –
Thank you so much. The collar came very quickly. Tracking was before the Mail, which is very good. Good quality collar. Very satisfied.)))) I recommend!!!! The store answers quickly!!))
S***a –
The collar is good. However, small and narrow for a large dog. Took for the english bulldog 6 months. Not enough. The order came quickly. Seller recomeendou.
R***r –
A little less than expected, but in general a good kind) we’ll look in the case
E***h –
The collar is just super. Many thanks to the store. Good luck. Happy new year!!!!
S***v –
The goods did not come Alas, return through dispute. With these holidays a bunch of small parcels are missing
L***z –
Very good quality. I ‘ve bought again several times.
L***g –
Everything’s fine. Qualitatively, the purchase is satisfied. Russian post, as always failed. Almost opened a dispute. But the store is good. I advise everyone
O***s –
Excellent collar and engraving as I asked. The only bit more pink than red. And with the size missed-big. Well, nothing, for growth
Customer –
Good store. Even though the order did not reach me. Lost somewhere along the way. Returned all the money without questions within one day.
A***a –
Duzha dovgo went, I thought it was not right. Gravivka Imeni Garno zroblen.
Customer –
Nice collar with good engraving on it
R***t –
The collar is wonderful. Durable, thick, soft, bright, secure, addressee clear. On medium and large dog size L normally fits. Delivery 3-4 weeks
B***e –
very nice, solid, I recommend
E***n –
Fits well good item
Customer –
Everything is super!
D***n –
Awesome job great quality
R***r –
The store is wonderful, forgot to send the phone number and what’s the name of the pet …. She immediately contacted herself, she respect only I lohushka sent her old phone number
R***n –
Great fits perfect and looks Nice Took a long time but its understand Why
M***z –
Bella received her Christmas gift in time! Communication with the fast store! The article is of a very good quality! Bella does not have a chip, because it is useless in a campaign with the vests at 20 km …. If my dog gets lost, she will have the direct collar with the coordinates and her Tracker! Thank You
Customer –
The collar is very good in appearance. It turned out to be a little small, fastens on 1 or 2 holes. But it’s my fault, took about. A little later I will finish the review as we carry this collar
A***l –
Great quality product, material first, well made approved and recommend
A***a –
Genuine Leather. Engraving is correct. Tracked partially. Delivery month to Krasnodar region.
C***a –
Very nice
A***n –
Thanks to the store, the collar is good, engraving as requested, everything is gut
T***a –
Great Collar. Durable, bright, engraving is done correctly. The store is sociable, thank you.
A***a –
The eye is cool! I recommend to everyone! Sent quickly, got quickly! All class! Thank you
A***v –
The second collar ordered, from the first grew dog! Everything is clear, in the comments indicated the name and phone. Written without errors in Latin! I recommend!
N***a –
The store sent the goods very quickly. literally two weeks and the goods came, despite the holidays. the seller quickly replied about the desired inscription. quality is super. thank you very much!
K***a –
Good quality, good quality, good quality, good quality, good quality, good quality, good quality, good quality
K***y –
All comply with the description. Recommend
Customer –
All OK
V***a –
The product fully corresponds to the description of the appearance durable and quality. Inscription without errors. Great!
A***a –
Very satisfied, beautiful, engraving without errors came pretty quickly to the Kirov region, for about 2 weeks❤️❤️❤Thank you
I***a –
Collar of excellent quality! Very well stitched, tight. Name and number printed without errors. Came to lipetsk within a month. For such a price is just a wonderful thing, in pet stores such collars are not less than a thousand sold, plus also engraving separately. I highly recommend!
K***k –
The collar came quickly enough, for two weeks, the quality is very good for this money, I liked it, I even recommend it to buy, one star I’ll take for the fact that the store did not wait for my answer about engraving and set the collar with an empty plate explaining this because there are deadlines certain, I wrote that I was away and could not unfortunately answer within two days! So everyone on the note about engraving, within one two days you need to answer otherwise get as I’m empty))) and so everyone is happy))
M***v –
Excellent collar only with the size I was a little mistaken but not critical engraving clear on the Russian
E***a –
Thank you. The parcel was sent quickly, but went for a long time, as always in russia!
V***n –
Well recorded. They look strong to see over time but for this price.
E***a –
On husky L back to back, I would like a little more and Wider
M***A –
Fast shipping, super quality, engraver visible and I hopes That will trzymał 🙂 highly recommend
I***a –
Everything corresponds to the description. Written without errors. Fast shipping. Seller respect. Recommend!!!
M***o –
The collars came perfectly as ordered, the names exactly as written in order… Recommend too, great quality, product real leather …. Can order without fear.
Customer –
Got a collar, the quality is enough, there is no smell!!!! the seams are even, made very well. The only thought he would be wider. And so everything is very cool. Seller recommend track tracked
H***a –
very fast shipping. Product like in pictures
T***a –
Went very long from 18.11.19 from 11.01.2020 to Novosibirsk. On the inscription, the quality of the product claims no.
J***z –
great I just need a bigger one
E***a –
Very glad) the inscription is correct, everything is fine, i recommend. Soft collar
R***k –
beautiful collar, very doable for my good boi
A***y –
The product very good or, good quality, good engraving. It takes a little over 2 months to get there and really rolled up but fine