Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
I ordered 05.11.2019, went to the Post Office 26.11.2019. Excellent Toy, fully corresponds to the description of the store. The cat is happy.
O***o –
The toy is cool, came without damage. The store sent promptly. Stayed in the post office. Such a toy in the pet store is 3 times more expensive
A***r –
Very good toy! Take it without hesitation. Strong, durable, the balls roll very smartly. Instead of a cat, the child interested 8 months)) such in pet stores are from 1000! Kotik has not yet arrived, so I can not say anything about the reaction. I will add a review later. Many thanks to the store!
R***r –
Excellent quality. Our cats are delighted.
U***h –
Thank you very much, the toy is cool as in the photo, the cat is playing. Seller Good recommend.
N***v –
Corresponds to the description, i recommend the producer
F***r –
Arrived very quickly. My kitten of 2 months and a half… Love it. Adopted immediately. Very happy. I recommend it
S***s –
Really cute! To Zoe looks like
R***h –
Ordered 11.11, received 1.12.19. moscow. arrived in disassembled form. packed in pupyrku, but everything is intact. the cat approved the purchase.
E***a –
Cat plays Super
Customer –
Very nice toy. Thank you.
O***a –
Excellent toy for the cat, he is delighted. The order came quickly, less than three weeks before Tambov.
Customer –
My cats like it very much.
M***d –
Super
V***n –
Thank you. I received the order, everything is in order. Seller and his product recommend.
H***w –
Awesome product, I’m happy with my purchase
O***a –
Sent quickly, track tracked. There is no smell, plastic, packed in a doll, all whole. The cat is interested, mastering, like. In pet stores in the city is several times more expensive.
R***r –
Packing is good. It came fast enough. I recommend.
A***n –
Excellent Toy for animals, cat appreciated. Arrived quickly, packed qualitatively, in ordinary stores 2 times more expensive.
Customer –
Interesting toy
E***N –
Good quality, nothing creaks, not lyuftit. Cats liked it, but not for a long time
R***k –
it is very good, my cat loves it
R***r –
The goods came whole, the packaging is good. Thank you.
Customer –
Corresponds to the picture. Of the shortcomings-thin plastic. But, for cats suitable.
E***a –
Interesting toy. Cats play. Quality is good.
A***a –
Received in perfect condition, recommended, thanks
R***r –
Sent before the others. Delivered quickly and what you need
I***a –
The toy was received, corresponds to the description and expectation. Cat happy
N***a –
My cat is very pleased. Cool toy. Supplier recommend
T***a –
The order was long. but the delivery time did not exceed. the toy came in disassembled form. it is easy to assemble. the cat was interested. periodically plays.
D***o –
Cat is happy! Quality is good
A***n –
The order came very quickly. Thanks to the store.
Customer –
Super, kitten really like! Thanks to the store, very quickly delivered the order!
V***o –
Cat immediately pierced toy
R***r –
The package arrived quickly enough. The toy is good, the cat likes.
R***r –
Everything as described, the toy is large enough that Maine Coon can play.
O***a –
Thank you very much! Cat liked it!!!
L***l –
Fast delivery, the cat liked 🙂 Just she still did not understand 🙂 but future kittens will definitely like 🙂
A***L –
Good quality, my cat loves this toy very much. It is much cheaper than on other sites
U***r –
The package in which the goods were torn but all the details remained in place. Assembled design easily cat is satisfied. No smell.
A***t –
our little kitten loves it very much 🙂
R***r –
The toy corresponds to the description, but the pet played 40 minutes. He doesn’t show much interest. It all depends on the ward.
N***K –
The toy came in time. Well packed. Seller recommend.
A***z –
Our cat is interested. Plays. I recommend other cats))
O***o –
Good quality, Cat is satisfied)
S***v –
OK
K***a –
Great. Even the older cat, 17 years old plays
M***a –
In principle, the cat plays sluggish
D***n –
The product corresponds to the description, but the cat is not interesting
S***a –
My cat is happy, very cool toy, came well packed, nowhere is marriage, tennis balls
R***r –
Thanks to the store for the goods and fast delivery. The goods are whole. Koshakov interested in toy
Customer –
Cat liked
E***o –
In the photo, the toy looks a little brighter. The toy came broken, because very badly packed. Not even unpacking everything was parted. From the toy on the outer package of the package were cut circles. Very upset! Why do we need a broken toy?
D***k –
Everything corresponds to the description. It’s okay.
N***a –
The toy really liked the cat and me the same
M***o –
Very good toy. True cat somehow guessed how to get a ball))) sometimes play just together-an adult cat and a cat. Thanks to the store that extended the protection period of the order, but everything came in time. Cats are happy. It came to ukrmail, under the painting. In disassembled form, packed in a puffy. I recommend to buy.
R***r –
Cat liked it! The first day played without leaving for a long time. The following days were not so active. The goods are good! Order will not regret!
L***v –
The goods are good. The cat really does not understand how to play them can teach, it is better for kittens to buy.
K***a –
The product corresponds to the description. The cat liked the toy. Came disassembled and I did not immediately understand how to make three tiers. It turned out simple. 🙂
U***r –
Just received it today 1/14. Great condition. Cats are getting used to it :). Plastic is sturdy and it snaps securely into place. I’m happy with it!
R***o –
Cool toy for cats, only unpacked cats attacked to play
V***l –
Very long delivery-2 months.
G***T –
Toy Super! Delight and kitten and we! Thank you to the store-everything is fast and high quality!
S***r –
All OK
M***v –
Super fast shipping which was from china. To the krasnoyarsk territory for 14 days. The cat has not yet tried, still leaves after sterilization.
E***a –
The toy is excellent, the cat is very satisfied
A***v –
The parcel came quickly, packed soundly. AND most importantly КОТЭ satisfied.
E***a –
Good toy. Cat three years, plays, said: Like;) Thank you store, success!
R***r –
Cat like
E***a –
The surface is somewhere with sects. In general, the toy is not bad for its price. Kitty liked 🙂 thanks to the store.
I***i –
Polecam
A***n –
Corresponds to the description, the cat liked it)))
G***a –
Delivery fast-10 days. Thanks to the store.
Customer –
My cat removes easily toy balls, the balls are not properly established.
Customer –
Our Kitty liked it, thank you.
L***a –
Thank you. The cat is satisfied, the store is reliable.
L***a –
Thank you store! The order came quickly. Quality is good, without damage. Cats are happy and began to play immediately. The right toy if you love your pet.
Customer –
Fast delivery, neat packing, quality toy, cat really liked
E***a –
The quality is normal, packed well, until the cat realized what to do with it, but I think it will figure out
Customer –
The toy came in 3 weeks. The quality is excellent, there is no smell. The parcel was tracked. Seller recommend.
N***g –
Came in for 2 weeks. Good toy. Quality.
R***r –
The toy is cool, I really liked the young cat, the product is happy, the cat plays with pleasure)
R***a –
It came fast enough 🙂 cats and we are extremely satisfied
N***a –
The toy corresponds to the description. Came in disassembled condition, gathered easily. Cat immediately interested))) and not only a cat, but also a 9-month-old baby
A***v –
The goods will come down, the quality is 4.