Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***r –
All good, fast shipping, very satisfied, thank you!
T***t –
Max long 72 cm. It slips out of the BMW clip.
J***n –
Orimo
Customer –
Snaps but haven’t used.. Had to do long wait until I return it within had..
G***e –
Very good
P***k –
Very good fits nice
Customer –
It fits the buckle in my car. Didn’t budge when I pulled on it. And came right out like a normal seatbelt.
M***e –
Practical belt design
F***a –
It is as it appears in the reference image. It looks good quality. It took almost 5 weeks to arrive in Colombia.
D***n –
The product wasn’t damaged and it was packaged well. I haven’t used the product yet and looking forward to it.
V***v –
I thought it would be more, and so it is not bad for the belt pulling does not extend, i think on very large dogs will not fit. They took because the dog on the front seats climbs. Later in the car i will test it.
Customer –
Super strap dog safety while driving for your pet recommend to buy
O***o –
The parcel will arrived in only 19 days in Italy (South). Proven in the car and hooking works. Are very satisfied.
K***a –
Super! Adjustable długosc.
D***a –
I get the item all ok thank you very much Mr salesman, I will finally take the dog for a walk
S***r –
perfect ! and very fast delivery. thank you store thanks to you my little love will be well protected!
A***g –
Took about 2 weeks to get to me same quality as dog’s harness
C***i –
Shipped fast, product arrived in less than 1 month, item as in description
J***e –
Good !!
B***k –
Came after a month. Recommend
Customer –
Arrived OK fit on car. Still not with my dog to evaluate
J***r –
Quality seems good not great but for the price it’s pretty good. Should work fine
M***n –
buenos
N***A –
Thanks all the whole came the size in the folded shortest state 34 cm and in the longest unfolded state 62 cm
D***a –
Exactly as described. Good material and holds well.
O***a –
Quality is good!!! The description corresponds!
A***a –
Delivery month. Track tracked. Stitched very flimsy, I do not think that this is a reliable belt.
Customer –
Shipping is not tracked. Looks like in the description. Latch under ordinary belt
M***n –
Great quality. Fits my seatbelt buckle perfectly.
S***n –
I bought 7 and they’re all perfect!
N***r –
Lovely to those annoying Pingel of belt no more having to hear. Works especially well without dog;-)
C****r –
All whole, in fact have not yet checked
M***u –
It is tough and good material. Thank the store!
P***m –
Arrived very quickly and everything right…
D***a –
Have reached very quickly. Look OK. Fit for car camera. Nice color
V***b –
It came even earlier. Length about 50 cm. Locks are metal. Everything suits.
G***u –
this product was shipping according to the tracking information but never arrived in New Zealand. Refund was given to me.
M***y –
nice
L***a –
Works perfectly, fixes well. Will help to keep cleanliness in the car)
N***g –
Excellent
H***a –
Very good product, meet my needs very well
Customer –
According to the description. Recommend
Customer –
The order came quickly, all qualitatively
L***a –
Very good, proportional value! Already bought like in Pet shop 3x more value.
M***l –
All in order in time and form excellent product
R***v –
Went long. Track number tracked. I hope my function will fulfill
U***r –
I was very please with the description of product and quality.
R***c –
very fast delivery,thank you
P***s –
Exellent quality and I arrive very fast
U***r –
it came quick and the quality is great , can’t wait to use it today
I***e –
So far so good… Haven’t used it yet but looks the part.
M***r –
ok
J***n –
Top convenient.
O***a –
Super quality, keeps well
K***v –
Everything matches.
K***n –
Great
Customer –
Looks good. I haven’t tried it out but I can’t see any reason why it wouldn’t work.
N***y –
not bad good but my sis already had one lol but thats ok ill give it to someone else
A***o –
Good quality. In the photo, the average size. Decreases and lengthens. Taken for Labrador
C***d –
Ordered the 28th of August and recieved the 11th of September.
J***a –
The product is 100% good, but went sooo long.
Customer –
Shorter than imagined. Don’t like the plastic adjustment buckle. Great for the price.
J***. –
nice and easy to use
P***k –
All according to the description, shipping to Poland in miesiac
M***i –
Ça va c bon
M***c –
ok
Customer –
27 days to deliver to Ontario Canada. No need to contact the store. Buckle works in Ford F-150 and Ford Escape. Good quality. Recommend
E***a –
Looks like the picture, the length varies within 35-60 (approximately). The leash is tight, rigid. I think for medium and small dogs-the most it!
Customer –
Looks like some unreliable garbage, in my opinion threw away the money.
R***r –
In length: Husky enough to move around the rear seat and look out the window, without the opportunity to fall out)
I***k –
Quality medium but overall approx. Not yet tested
P***j –
Very cool solution for carrying dog. Póki what I am very satisfied, the rest will see in practice. Nice color, such as the picture. RECOMMEND
Customer –
Got it and looks good