Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***p –
Long went very well but still came. The product has not yet been used. In general, everything suits.
K***k –
It came very quickly, the quality is excellent.
R***v –
Delivery a little more than a month. I take the second one to be at the cottage. The cat is dragging from it.
I***o –
Super! Koteyke likes it. Hair collects not bad. No smell. I advise this store.
T***a –
The glove on the back side is thin enough, from the claws of the cat will not protect. Ideally it is better to take two, so it is more convenient to hold the animal. My cat does not like it when it is stuffed, if someone else, then you can do one thing
G***a –
Commodity шёл slightly less than two months. All as in the description. Cat until very like, but wool вычесывает well. Seller recommend.
E***a –
Put it in the mailbox. Nice glove. Well cleans the wool.
R***r –
The product is excellent, the store is responsible, sociable I recommend, the seals are very satisfied I will order more products from this seller,
S***y –
Super! The thing really works, the cat does not break out, she likes it.
I***a –
Good selicone glove, wool removes well. Came not tracked by the month for 2
A***a –
Delivery to kazan almost 2 months. Glove norms, wool removes, only my cat “habib” immediately on the hand suffocating reception is thrown, so not just this) (
M***A –
Very fast delivery 2 weeks. The cat did not like, but i’m relieved in cleaning. I recommend.
K***a –
The glove is super. Works for Hurray. And the most important thing is cats are ladies. I advise you. I’ll order my sister.
V***y –
A good glove, have not yet tried to scratch the cat, later unsubscribe. Seller and his team thank you very much! I recommend to everyone!
A***i –
I did not notice that among all the right gloves, one left and ordered it (((upset, because it is inconvenient to comb with your left hand. Collects wool is not bad. But to clean it is not as simple as shown in the video))) the cat is not delighted with it))) although he loves it when it is sewn
Z***a –
Great glove! Collects wool perfectly! Clean the glove easily! the cat likes, purrs at once, caresses) the truth sometimes freaks))))
V***v –
The goods came in the package, everything corresponds to the description. Our cotofey is happy.
M***7 –
Everything is fine, the parcel is received, the wool collects well, the koteyka is happy.
A***v –
Dogs handed many thanks to the store!!! Very fast shipping! Wish prosperity to your store!!!!!!! Great item! Recommend!!!!!!
M***n –
It went to Khabarovsk for 40 days. The track is tracked before entering the Russian Federation. I have not tried it on the cat yet, I will add it later
V***t –
As in the picture, in fact did not try, externally very decent.
R***r –
The glove was 39 days in the Tver region. Right in the mailbox. For 132 rubles. It really works. Our home favorite is 16 years old and since childhood she is accustomed to combing. The cat is very satisfied.
K***a –
The glove is great! I like that in the wrist area there is an elastic band holding a glove firmly on the hand.
A***o –
The glove went for a very long time. More than 2 months. But it perfectly collects wool. The track was not tracked in Russia.
S***v –
The glove really scales, and the cat does not freak out like an iron. For a very long time there was a glove, almost 2 months before Omsk. So this store I do not advise.
E***- –
Wool collects well, koshandra liked)
E*** –
Delivered in less than a month. The glove corresponds to the description. Stick out threads) koteyke liked the process)) but combs worse than the brush ….)) so decide yourself)
R***r –
Came to moscow in a month. The workmanship is excellent. About the use at first a little upset. I have a british, began to iron it to her, part of the wool collects, and part of the elecrisis and remains on the cat. The idea came to wet the glove with water, and it worked, the wool on the glove, for daily care is good. But the glove will not replace the furminator.
V***r –
The order came quickly. 20 days before the Sverdlovsk region. In an outer bag and a puffy inner bag. I liked the delivery. It’s interesting that the glove on the left hand. (Here I would put a rusty Smiley. It is a pity that the comments do not put them, that would convey emotions)). But most importantly, She-Ra-Bo-Taaa-et) Sorry, the 1st photo is not that) The store is good.
V***r –
The glove reached 16 days before Ulyanovsk, packing standard, sent on the second day after payment, with the store did not communicate, as I will test-I will add a review.
T***a –
The glove corresponds to the description. Velcro adjustable. The cat was shocked. Squats, but murchit. Do not press hard hand on the cat. Wool is better to remove in addition with the second hand. Delivery is almost 1,5 months. The store without my requests extended the time. Thank you.
Customer –
Really the right thing! Cat baldeet and does not resent, as from scratching comb.
E***a –
The store sent the order the next day. It came quickly. From a small smell got rid, putting one night on the balcony. Seller recommend.
A***n –
To Samara region delivery 2 months. Has the smell of polymer, I do not know whether it will fade or not but it is well.
S***v –
The parcel went a little more than a month. everything is sewn neatly, in this regard there are no complaints. chihuahua at first joked gloves, but quickly got used to it, now even like it. despite the fact that the dog is short-haired, a lot of hair is combed. i recommend the product and the store.
A***v –
Kittens purring from high package came directly mailbox like generally cool guys advise
V***s –
Nice glove. Soft to the touch, wool removes well. I recommend. And by the way, the wool is then removed from the gloves also easily. Before Tyumen the goods went a month.
A***r –
Glove cool shipping long 83 days packing good defects no store well done
Y***a –
Wish there was a smaller size
M***s –
Glove fire. For a dog long-haired did not fit, but for a cat just right. Especially this sheep was not combed, but this glove managed, and the cat does not particularly resist her. In general, I’m happy
A***v –
2.5 months, to Izhevsk. On arrival in Russia, the track was not tracked.
N***a –
Glove on the arm. The functionality has not yet realized whether our dog is suitable. It would be better if the teeth were more authentic.
V***v –
The glove came during the cat tried for some reason a little torn where the bat is fastened
M*** –
The glove came in time, applied on the dog and the dog was very satisfied, the glove is made of soft material, which will not allow you to apply any harm to your pet. I used a glove on the cat and the result was the opposite, the cat does not like this invention, I think for each animal it is an individual desire to allow myself to comb.
N***a –
Cool glove, not yet tried, later I’ll finish the review. Quality is excellent
S***a –
The glove very well collects hair and from furniture and cats. came on time, the store recommend…
M***v –
There was an order of 2 months and 13 days to Siberia)) the piece is comfortable, the wool collects perfectly) the cat is satisfied)
D***a –
The goods correspond to the declared. Removes, of course, not as in advertising “carpet”. I think it depends on the drop of wool in the animal. Kitty reacted not very much had to give time to meet))
E***o –
It was almost two months. I thought I was missing. Maybe the mail is because the secondary notice came. And the first was not. The cat is happy. It is necessary to try on the wife)))
K***r –
It came quickly. Long-haired cat has not yet cleaned. With a short-haired lot of wool brushed. The cat likes it. Here only short and hard wool is difficult then to remove the gloves. It is necessary, apparently, to accumulate a full layer. The product is excellent, I recommend.
N***a –
Delivered on time, the dog is delighted. Very comfortable thing!
O***v –
Mitten like nothing, on the cat tested, not afraid but treats with suspicion, like something collects
A***a –
The glove went for a month and a week. I’m not ordering it for the first time, very cool combing the wool from the cat.
E***a –
December 7 Ordered January 4 received, a little but Combes, the glove is big because of this a little not convenient, but not critical
E***a –
Paid 30.11 sent 03.12 received 05.01. The bag was thrown in the mailbox. Shipping Cainiao super economy free tracked partially to the status: “handed over to the carrier of the destination country” it was 30.12. Bought for 116,89 rubles. The additional lay in the package at the opening did not smell anything. Made qualitatively, stitched. There is a Velcro convenient attachment on the brush for small handles. On top of the mesh fabric, but the hand still sweats in it. The cat liked lies and does not understand that it is combed. Wool Combes. If it is a lot on the glove then remove it easily. In principle, the purchase is happy now I will usefully iron the cat
A***a –
The glove came quickly. The quality is not bad, but the wool is not very embroidered. Rather so for massage cat)) to the store there are no complaints. I ordered it for the sake of interest, I did not really count on the quality of sewing wool)
V***v –
Excellent glove, a couple of times patted her cats and collected wool for another cat
Customer –
Norm glove! Wool removes well, cat baldeet)) store well done)
K***a –
Comfortable. Well collected wool, the cat likes 🙂
A***v –
Delivery Month good glove combing and rough and soft and long wool rough very hard then separate from the glove soft vice versa easily with one movement animals do not resist they like the glove Velcro on the wrist garlic rubber stinks from the back mesh is a very good alternative for animals who do not like Combs recommend
A***n –
Two weeks delivery took to Saratov, everything came in good condition not crumpled not torn, in the case with his Pussy has not yet tried, after the experiments I will add a tip)) Kitty just right now in the village))
R***v –
The product (glove/rope) is very good! I order the 2nd time. The cat is happy-baldeit collects well and holds wool!!! Cleaning is also good. True delivery to sverdlovsk region. Very long was-about 2 months
Y***o –
Cats are happy, so am i. Wool combes a lot. On my hand is a big, and so great product
G***r –
It took a very long time. Dogs even had time to shed. So it is not possible to evaluate the properties.
A***n –
The glove went 1,5 months. Wool from the cat collects well. Only then the glove itself still needs to be cleaned from wool, because just like in the picture one layer of wool does not remove))))) and so all the norms! Thank you!
O***a –
The parcel was brought to the mailbox. The glove had a smell, but not critical. Put on the balcony for a day. The cat did not understand what was going on, but it was scratched. I’ll use it further.
M***v –
Excellent combing the hair of the cat, easy to clean, I recommend! Delivery is fast.
R***v –
Well, a very cool glove, not even Expected this effect, only for a very long time waited for her, 4 months, already forgot about her, as then in the mailbox saw
S***s –
Cool Glove, cat like and wool removes perfectly, delivery fast 2 weeks to Moscow, I recommend the store
S***a –
For a woman’s hand a big glove. But koteyka is so dragged! Wool collects decently. Thank you store!
M***v –
In Barnaul came in 20 days, the quality is good, collects well, cleans too.
N***a –
I liked the glove. Works) it is very convenient to scratch the cat.
V***v –
To Severodvinsk the parcel was 2 months old, the product corresponds to the description, without damage.
E***o –
I took for a cat, he is not ordinary thoroughbred. A good glove, collects wool normally, though then you need to remove this wool from the glove itself
Customer –
Ordered july 29, threw in the mailbox on september 10. Already actively use. Many thanks to the store for this soft and very comfortable glove.
L***H –
There was a glove for a very long time. On the palm of the silicone pad, the glove itself is made of mesh fabric, fastened with velcro. For me, the fingers of the glove are short. Cat baldeet, when i iron it, it is short-haired, the wool to the glove does not stick well.
E***k –
Ordered 29.11 received in Kuzbass 16.01. Shipping is long. I started a dispute with the store, as the delivery time of the goods expired. But the goods came and quality enough. Recommend seller
M***v –
Delivery in 14 days stocked with other parcels. I will test on the cat. Thank you to the store.
D***v –
Delivery 1.5 months. For 130 shirts topcheg. Wool collects really.