Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***z –
Nice product. Recommend.
K***i –
Conform to the description, it seems of good quality for the price.
K***n –
Nice quality..I would highly recommend!
D***h –
I’m very satisfied!
M***f –
I don’t have a girlfriend, so I’m putting her on the shisha.
Customer –
thanks you.
L***c –
The product arrived as expected, no issue with the quality upon recieving.
K***l –
Very cute. My teenage daughter loves it. It has a nice weight to it. Thank you will order again
R***t –
Nice item,good quality. The shipping was really fast, I received it in 2 weeks in Hungary
J***k –
Beautiful and Good quality. Exactly like the photos
M***s –
Great quality and fast delivery
Customer –
Product received in good condition.
N***y –
Great product my daughter love it but shipping took a very long time
H***n –
Super fast got it in 16 days good quality
U***m –
Exactly as pictured, but with a bit less black shadow. Beautiful.
B***o –
Idéntico ameeee
U***r –
Perfect, cute necklace. Nice quality.
V***a –
Very beautiful, arrived right, am Brasil and took almost 3 months. Am satisfied and recommend
J***o –
Beautiful, thank you!
D***e –
Beautiful. very delicate
G***o –
Very nice, I hope it doesn’t fade
Customer –
Very nice, I love it.
T***a –
Arrived ahead of schedule and is beautiful
V***v –
The goods came very quickly, in about three weeks, even without problems due to quarantine. I bought for 13.39 dollar, as a beginner on the site, and despite this, it is really worth its money listed by the store. Quite a heavy decoration, a little brink when walking, but it does not interfere. The chain is not flimsy, during the time of socks it will not fall apart. It was packed in a film, and the necklace itself lay in a zip bag. Exactly the same as in the photo! I recommend, of course.
R***n –
Thank you so much! I’m so happy with it!
H***s –
Item as described. Thank you.
I***s –
It’s perfect.
Customer –
Thought the pendant was smaller, it’s actually quite large. Also the necklace is slightly blackened at one point, but you don’t notice much. In general though is very pretty.
U***r –
I’ve been very happy with this store and their excellent service! Thanks so much!
A***a –
Very cool necklace, very cute, such as oczekiwałam, some only rozklekotany but otherwise super
U***r –
Excellent product, excellent shipping.
U***m –
Looks perfect, the chain is a little short but nothing serious. The pendant doesn’t seem to be cheap or poorly made. The shipping took about a month. Overall it’s a good product and I would probably buy it again for this amazing price.
U***b –
always fast and amazing jewerly!
Customer –
The product arrives in the set time and is what was expected the warm corresponds to the price
D***r –
It came to me in like 25 days. Fast delivery. I recommend it as a gift for a close friend or relative 🙂
Customer –
Everything is just fine! Before me it was longer than expected, but it was worth it 🙂
I***i –
Excellent
D***a –
Fantastic Quality
Customer –
Ok
U***r –
Very fast delivery ! Thank you !
A***a –
It was gozel when I realized
Customer –
Very excited to give these to my granddaughters!
A***u –
Came in safe, fast enough, tracked. Externally the same as in the photo of the store. Very beautiful and cute pendant
Customer –
THE necklace is beautiful as shows on ad. Arrived on time estimated.
I***o –
It’s nice, no complains!!!
D***a –
So cut just like pic love it!!
Customer –
It’s bigger then I thought. The chain is a good length. The pendant is a bit bigger than a quarter.
S***m –
As portrayed, I recommend
A***r –
God, this pendant is so cute!!! I waited for her with impatience!! Only the chain is flimsy, can break through, and so-wonderful!