Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***b –
Cool skirt! Select one size larger, is too short) fabric very thick, good, came in about a month
Customer –
The skirt is excellent, it corresponds to the picture, the quality is good. But instead of the ordered m sent the size s.
L***a –
Very cool, thanks for the gift
V***r –
The skirt is warm, with lining. The seams are neat, the threads do not stick out. The accessories are whole, neat. Lightning does not diverge. Slightly too big on from 62. It came very quickly to Belarus, for 2.5 weeks. The order is very satisfied.
G***l –
I am usually size xs, since I have tiny waist but this skirt fits almost perfect. It is a little bit big on waist, but it’s okay, i’m going to wear it with sweater anyway.
B***r –
Very cool skirt. Came very quickly
Y***a –
Nice skirt, cool style, as in the photo! Usually wear S, but ordered M. In general, I approached, although at the waist a little more, but it’s not scary, I have all the clothes so, I think if I ordered s, it would be small. Height 168 cm, weight 48 kg, OB 91, OT 63. I am happy with the order, I recommend! Delivery was a month and a half to the Rostov region. Track tracking! Everything is super!
K***a –
Skirt chic!!! Delivery is fast. Seller put a gift
B***r –
Thank you very much. Very good skirt. I order a second time. Very fast shipping.
Customer –
Excellent quality; slightly large at the waist 54, hips 85.
R***r –
The skirt is cool, the parameters are 69-93 not in the butt, free)
A***a –
The skirt is super, usually wear S, but ordered M, T K. In the reviews write that a little bit small and did not lose with the size. The material is good, dense In network stores, it would not cost less than 2 thousand exactly Very satisfied with the purchase, I advise this store
Customer –
The skirt is just super, I did not think that I would be so happy to her. If someone has a big ass it is better to take a larger size. Inside the skirt is sewn so you can not worry about what will be something visible
N***n –
Cool skirt, but there is a piece of fabric between the legs, the skirt becomes a skirt-shorts, so keep in mind, if you want to bully it during the looks in the toilet, it’s someone as comfortable. As a gift the store sent a cute Bell. And so everything is super))
Customer –
The skirt looks as in the pictures, the fabric seems to be warm, the delivery is fast. The size is ok, but i would like it to be a bit longer
F***f –
good
Customer –
Thank you, the skirt came in excellent condition. Special thanks for the small gift)
Customer –
Good quality skirt. Only short. When you sit down, it’s noticeable. But with black pantyhose is not scary. My height is about 160. I advise!
N***a –
Quality. On the parameters 70-100 the size of L sat straight just
J***a –
Sending in less than 2 weeks, the fastest for all the time of orders. The skirt is very short, but I will wear this with black pantyhose only. The quality is excellent, all the seams are even, the material is pleasant, the size is back-to-back, if it was smaller, it was sure that there would be little
N***R –
The skirt is good, but to sit in it will be problematic. Plus a gift from the store, due to the suspension, very nice.
S***t –
The quality of this skirt is amazing! Love it! Fits perfectly
A***e –
Gorgeous true to size looks exactly like the pic