Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
I ordered 29.11, came 23.12. Boots are cool. But the fur is only on top, where the sole there is no fur. On the dog tried, hold on.
D***v –
Sent quickly. Delivery to Altai Territory came for 2 weeks. Quality is good. The truth on the sole is not inside the fur is bad. You have to make an insole yourself. And in general, the goods are satisfied. Seller recommend.
K***a –
Thank you very much! I love it. Fast shipping and fit my poodle grate. I recommend this store. Thank you.
K***k –
Very and very satisfied with shoes. Warm and light. Quality. The only thing-not in deep snow and not in severe frost. But at-20, the walk lasted with shoes for half an hour longer. Keep an eye on the strings. Don’t be afraid to tighten. Otherwise you can lose. And do not let in deep snow. Snow is on top. And walking along the path is convenient. Does not slip the foot. And the dog feels confident. The first shoes that my Dessie didn’t try to take it off.
M***a –
Good boots, bought a toychik. Thank you store, recommend
C***t –
I ordered these 10/29 and they arrived on 11/6. These little boots are soft and lovely! pictures do not do them justice! Highly recommend.
Customer –
Thank you. Very quickly came. On brabanson ordered L, bolshevaty, but probably leave. And the size m took for Beaver York 3,5 kg (the size approached), and brabanson is too small.
Customer –
I arrive in a long time, winter is over here. Next year my pet will use it
A***n –
Amazing product, keeps the feet warm. Very fast delivery. Super recommended
A***a –
I liked slippers, it’s harder with the dog, but we will work. Inside confuse such large edges, perhaps I will refine, I did not want calluses in the dog. French 7 months, we shoes back to back, you can order more.
T***t –
The size approached, the quality is cool, the parcel was about a month.
J***o –
Came up perfectly. Thanks to the store for the work! The color on the photo should be black ordered dogs and red and black.
Q***o –
Perfect
M***a –
I like it very much! On the dog did not measure, so I will add a tip then, but measured on the cat-class! Thanks to the elastic band keep well! Soft and do not hamper the movement!
P***o –
Excellent, convenient to put on
L***a –
Boots are very comfortable, the dog likes, we order the third time, thank you!
I***a –
Boots are good, came quickly. I ordered the size M, a little big.
O***a –
It came very quickly, for this price excellent
M***a –
I order a second time. Very good shoes, soft. One boot we lost on the street, as the dog has very thin paws. This time i will sew them to the overalls. Seller recommend. Before hmao-yugra, the order reached a week in 3.
K***a –
Quality is good. At york 3.9 kg ordered 4. like just right.
K***a –
I take not the first time. All About Super and very fast
A***a –
The West Highland size L is small. Shipping is very fast
J***a –
20 days to Moscow time. Good sneakers! We order not for the first time, this is the only shoes that our dog wears!) York 4.5 kg, Paws 4*5, sneakers 4,5*5, as stated from the store.
R***k –
Cool shoes) ordered Biver 2 kg m, approached, straps tied, cut, so as not to hang out, very soft, at first of course ran funny from the habit) but on the street began to run as if I forgot about them took because the white paws wash this trouble))) very cool came home sneakers removed and everything is super! Order will not regret)
K***a –
Very fast delivery, thanks to the store ..
A***h –
Ordered a second time, the shoes are excellent, everything is super! Thank you store!
I***o –
Good, quality shoe size approached the size L for all parameters 5 + 5 + 5 + 5 + 5 + store recommend.
T***s –
cute but too small for my dog. they did fit on the cat though.
A***h –
Shoes super, I take already for the fourth time, I advise everyone
Customer –
Convenient, quickly dress and dogs do not strain
Customer –
Thanks to the store and the service of sending ordered two jackets, socks and shoes. Everything is packed in 3 parcels and folded in one bag. Tracked from start to finish. York 11 years old, weight 2,9. Size m. Everything came up. The clothes are all bright. The winter jacket should have been taken for a larger size. The sleeves of the front paws are short. I’m not afraid, i’m pulling the yarn with rubber. Seller recommend. Now i’ll order two more jackets.
V***a –
Good shoes. Very fast shipping. With paws do not fall down. Elastic bands are good. Ordered along with the suit.
L***a –
York 3 kg. Warm, well-sewn, ordered 11th came 26th. On the paw holds well, there are puffs. We get used to them
M***k –
Delivery to Mo less than a month. Quality is good. Comfortable. But the dog gnaws ties. We’ll try out on the street.
N***a –
Good quality. Did not extend the waiting time, had to open a dispute. Thank you!
N***h –
Everything is super. The second attempt was bought the right size.
O***a –
I ordered for a cross between a Spitz and that Terrier, we approached, cool))
S***v –
Boots came very well on mini York. The dog is happy. The cords are long, but Shorten-3 minutes. Walked the truth for a long time, 1,5 months to the ECB. Thank you store!
R***r –
Shoes are excellent, for a dog Pomeranian spitz 5,5 kg ordered M, while she was running in them, they flew, I think to order more size, and so generally excellent.
O***o –
Tried on, the boots are good, next time I will order a larger size to put a warm insole, they are with a thin fabric sole.
J***a –
Size tends to be smaller. Order it bigger size.
E***a –
Size m for three-month puppy jack russell in butt
N***h –
Boots fit cats. The store helped to choose the size. Come on time. There is a small hole, but it is fixable, so the goods are good. Kitty does not complain)
L***a –
My dog wears, like) Spitz, 2 kg.
A***v –
Thank you wonderful slippers.
Y***a –
Good shoes. I order from this store for the third time. I like everything. Thank you!
M***v –
Boots are good, i take here a second time. I ordered two sets at once for a long time they do not live, as the dog likes to dig) delivery is super fast. On the griffin came the size of m.
O***v –
Great store. Good quality duck.
M***o –
I pick large but it’s too small for my 20lb dog
A***a –
Good, warm shoes, ordered for pug 4 months, let’s go
A***n –
Slippers came, inside warm to the sole, the sole is not insulated. Ordered size M, the package is written size 4. For a spy of medium size as Raz pleased, in the photo you can see. Tighten the tightening should be very strong or they will fall off. I’ll save everyone.
S***n –
The goods went for a long time. Nash shoes, I liked unlike the dog, he is dissatisfied =)
A***a –
Excellent shoes, unfortunately too big for us-it was necessary to take XS ((came very quickly, super!
B***v –
Issued on 11 November, received on 13 December. On all the way the parcel was tracked, where it was eaten along the way with 2 others. I really liked it, my puddle, too, probably. The photo shows, waiting for snow to check!
D***R –
Very fast delivery great product
S***t –
Went for a long time, but the quality is good, the size for the zvergschnauzer came up. the color is what I ordered.
N***a –
Do not fall!
E***k –
The parcel went long, more than a month. Packed in a cellophane bag. With the store did not communicate. the cat sneakers came up. The sneakers are soft and warm. on the reflective one thread sticks out. the color of the fur is slightly darker than in the photo of the seller. Pullovers on the sole are soft, inside through the fabric do not sleep very much. Sole without insulation. The seam of the connection “sock” with the sole is large enough. The tightening is dense, but the cat was able to remove after a few minutes of grunting (maybe I regretted it and not tight tightened). The ropes themselves are long, I had to turn, that the cat would be more comfortable to walk.
A***L –
Hello everyone I ordered for pug. Now the paws will be warm. But we haven’t had time to measure
A***n –
Quality is good, I can no longer say. How to put on a dog I will add a review
Customer –
I love love them!! Thank you so much. Got here quicker than expected. If my doggie likes them i will order more!
S***e –
Perfect
Y***a –
Liked, delivery fast to Ukraine less than a month))) quality good warm
T*** –
Got slippers. Pretty. Guessed with the size. We wait for the winter.
N***a –
On the sneeze size M came up. The order is satisfied. The parcel came to the post office, brought notice…
K***g –
Good Goods. From the foot does not fly. It came quickly. I advise you. Brana la erkshire terrier (Medium build)
V***v –
Thank you! Delivery is fast. Supplier recommend!
G***g –
Good product, sewn well, threads do not stick out, there is no smell, warm lining is almost everywhere, except feet, I recommend to order. (189, 28₽)
U***r –
Cute, worth the money! Accurate description. Thanks to the store
C***c –
Excellent cherries! Very nice plush inside. On Spitz took the size S, perfectly fit. There is a flipping. Pads have rubber pads. There are no pads inside the fur. The store is super, I asked to send faster, TK “my dog’s feet freeze.” On the same day the parcel was sent. Peter went about 2-2,5 weeks-quickly. In short, everything is very cool. Thank you.
A***a –
Są super
E***a –
Very fast. Cargo arrived in 20 days… 15lira tax.
Customer –
Ottochnye shoes!! Soft, comfortable, the size of sea Spitz is perfect. Tracked all the way. I recommend.
I***a –
Came for a month, warm, sewn well, the smallest thing, we have York 1100gr
J***s –
Excellent size fit recommend
Customer –
Excellent condition, my dog is 7 pounds these fit perfectly. Have tried several kinds of shoes and these are the only ones that actually stay on her feet.