Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
Goods arrived very quickly. Have tried several times. Precision without error, because it is. Length Of the leash from US 10 meters, and application all shows exactly. The Only Thing to tracker worked outside continuously through the GPS, you have to have it was on the back of the dog, t. to. When mounting on the collar, it outweighs the rolls a GPS and ceases to catch. Keep in mind!
D***t –
Item was exactly as advertised and works perfectly fine. Its a nice size and lets me keep track of my cat and his endeavours. Thank you 🙂
D***v –
Delivery is fast. Ordered 11.01.2020 received at the post on 31.01.2020. Everything corresponds to the description, the quality is good. In the case has not yet tried, I’ll try, I’ll add a tip.
N***a –
Arrived very quickly (weeks 3). Packed well, nothing hurt. The cover is excellent, it is dressed through the collar buckle, without removing or unfastening, the collar came in size, the quality is decent. Works, the room is mistaken for meters 100-150, after the time “to think” (according to the instructions)-reduced to a mistake in meters 50. In the open territory was not used, the water permeability was not tested. Size is great for cat ~ 7 kg
R***r –
All as the description of the goods, very fast delivery, packing not broken, app download, error of about 5 meters, but the appointment is not used. Location only shows the application (the previous yet come and SMS with reference to the coordinates). For Operation needed simkarty. See the device will work. Thank you for the prompt delivery and explanation, correspond to reality.
V***a –
Everything works! Super!
S***s –
Reached about 3 weeks, the packaging is good, I will check
D***d –
I’m just gonna try it, but it looks good.
Customer –
It a great gps for dogs. It works without SIM card, however it takes time to get positioning. I guess with a SIM card it would work faster. A note about the app – it doesn’t have an icon and you need to search it to find it on the phone. Also the store is unresponsive to my questions. However, if you need a nic elow cost GPS this will do the trick.
E***a –
The tracker is not bad, but I do not understand why it is near me, but shows as if in 700 meters, moves.
A***m –
good customer
V***k –
Without sim card does not work
A***y –
The device is excellent and works accurately using a data chip and a small size suitable for cats and dogs came with good packaging and a stylish box contains a charger wire and a manual Operating Instructions. Trying the battery working time after charging. I will tell you later. Thank the store and recommend dealing with him
H***T –
Didn’t think these would work… they do and they’re amazing!!
A***a –
In general, not bad. Positioning accuracy depends on the environment. If the cat walks in the open space-then very accurately shows, but if the cat walks straight along the house can already limp accuracy up to 50 m, but in this case you can find the cat in the direction. In 2-3 hours of field tests discharged to 90%, updated more often than once in 10 minutes. Perfect for the private sector. In a densely built city it would be more difficult, but we found our flerkin in a residential area with five floors quite quickly, it was harder to catch him then.
N***e –
There was no opportunity to try so far, and so everything is fast and high quality
S***l –
My phone login success. Why does distance 716 meters ??????????
L***l –
Delivery less than a month, track tracked to the end. Externally packing and tracker is excellent. Instruction on Ang. But not critical. The House shows a bit, perhaps because of poor GPS reception, on the street is better. In time we’ll see how it behaves on the animal.
L***k –
ok
Customer –
The goods received quickly. Visually the quality is good. Everything works. As a quality and reliable finish after operation.
T***a –
Good tracker, small, light. Bought for Spitz. Sometimes shows the wrong position, especially if the dog is in the house. In 4 hours it was discharged to 85%. It is inconvenient for every charge to get the tracker from the silicone cover, so I just stuck it in the cover with the back side outside and charge without removing from the cover. I attach a screenshot with the history of the movement of the dog on the site.
A***o –
Normal topic. It works clearly when zhps is turned on, on the towers of cellular communication, of course, there are deviations (200-800 meters). Well, the call is very quiet, when you call the collar))))))) not really hear even in the apartment, not to mention the street. So questionable option. Charging should be enough for 5-8 days of continuous operation judging by the first tests. In general, the purchase is satisfied. I recommend. P.S. The situation with Simka is unclear. What is its function except for the definition of towers. Without Simka did not want to work, but on the street did not have time to test without Simka.
G***y –
Works stably. Accuracy of meters 5. bptarey for 3 hours of the village by 4%. I checked with a good signal from opsos. Recommend!!!
A***k –
Works well. The dog is happy.
Customer –
I get it all right very fast. Now I’ll see its working
V***i –
The tracker is normal, but the antenna is weak. Error reading dog location +/-10-15 meters. But in principle, you can find a dog, it’s better than running around the city and looking for
J***a –
Thank you for the goods! But there is an error even large, my Kosha is sitting next to me but it shows that on the other street to be. I drop the screen of the map.
A***v –
Good thing! Checked in strong clouds, but everything worked fine. To search for a cat in the country is quite suitable. Despite the virus delivery is not very long to Saratov. The app is in English, but everything is clear. In general, the goods are good, the store thanks, success and health! Recommend 5 *
J***r –
The order came quite quickly, within 20 days. The app from the tracker pours that the ID of my phone and the password 123456 are incorrect, I can not enter the application, it is unclear what specific SIM card is needed and how to configure it.
S***i –
It came a little more than two weeks to Krasnodar, the accuracy is very high!
Customer –
product as described
A***v –
Super fast shipping. Great keychain for animal tracking. The size is suitable for cat. Everything works fine. The application from G play on Android 10 did not start (flies at launch), but the QR code downloaded from the instructions started without problems.
P***t –
but don’t work with my pet but store excellent service
A***v –
Everything came quickly and well packed.
G***p –
Everything came quickly. How to insert a SIM card, I will add a review
R***a –
excelente
S***g –
great store A++++
V***a –
All as in the description. Location determines well, but sometimes lies. If the dog is lost, this thing will only be additional. means. And for your own comfort while it helps. Before the MSK the parcel reached in 3 weeks, the track beats.
Customer –
works good, sometimes wrong location (if you switch on, for 10minutes) usually good location. If you want location refresh for 60sec, then battery drains quickly.
V***v –
Item received
S***n –
Until I checked
A***k –
Got the tracker. Delivery was long. I thought it would not come. Almost 2 months to the Kiev region. Initially, I had to dig with the settings. Did not show GPS data, only on the towers. And the towers do not show correctly. But in principle, you can figure out the two with Google. Such a Navigator is already the second one I buy, the first one bought in Ukraine and setup carried out the brain of technical support). I will take more)
N***a –
Works great on the street! Accuracy up to 10 m. Now i can always find my cat
D***n –
Everything works quite accurately. Cats do not interfere. The app works. I recommend.
L***n –
It’s pretty cool, works well. Isn’t for tiny cats but still works lol just a lil big
K***e –
Nagyon minőségi a doboz tartalma, bátran rendeljétek. Én T-s kaparós kártyát vettem bele, ami 990,-Ft volt egy évre. Magához kell térni az eszköznek és működik faszán. Az APP picit szegényes, de majd fejlesztik gondolom.
J***s –
It takes 15 seconds to refresh the position and there are times that it is not even at the third attempt to record the position. But overall it goes well enough to be quiet when we go out on the field. Take a good look at phone rates because they now usually order a minimum recharge of 10 € a month (less in symio)