Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***k –
Sending despite the quarantine is relatively fast, the delivery time is about a month to Ukraine. Immediately bought the crown, everything works + a good flashlight, while on the street there were only cats, the mode of repeller works, run away.
M***a –
Received, but not used yet, but I will carry with me. Everything completely, neatly, delivered quickly, store reliable
N***t –
Zakhs goods
O***v –
Come in 4 weeks, turn on, check on the dogs-add the review
K***k –
It came quickly. Thanks to the store. Not yet checked for dogs, check-sign.
Customer –
Money did not return firm gavno 0 stars
K***i –
Checked on the fire of the lighter, the flame blows, on the dogs later.
A***n –
Arrived but late
R***r –
April 23 ordered and May 06, 2020 received. There are no instructions for use, only by the method of rear. Repeller on a Crown battery, but it is not included in the kit. I haven’t tried it yet. I want to believe that it will be useful with the store did not communicate was not necessary.
N***a –
Came very quickly. No batteries. Hasn’t checked yet
V***o –
Thank you store for fast delivery. The flashlight works. Let’s check the dogs out.
S***h –
Very good device, someone wrote that not all dogs are acting, I do not know, but on those that meet me on the way to work (among which aggressive alabai) acts and how-run like a fire. I’m happy, thank you very much to the store. Took with paid delivery, came for 15 days in Mo.
Y***v –
That’s great. It shines, and emits ultrasound in two modes-one for a dress, the other as a scarecrow. The hearing is really unpleasant. The dogs have not checked yet
V***v –
We need to check in. After the test, I will add the feedback. Thank you very much!
A***v –
The sound is barely heard, the dogs have not tried yet, as I will try to supplement the review.
A***y –
All right, it’s a whole thing, but without a battery, I knew. Jokes well, and dogs and cats, on birds does not work. Took a friend, a neighbor’s dog clothes, did not give the toy yet, then check. And so, the Palace jokes, everything is fine! To buy I advise, works)))
V***v –
The repellent corresponds to the description. Delivery fast.
A***y –
Unpleasant ultrasound is heard. But not all dogs work. They react ambiguous, some run away. The battery is Crown, in the kit is not provided, you need to buy.
A***a –
Delivery fast, battery crown, as I check add feedback. Packing of course fire, just in the package. That’s minus.
A***v –
Long wait. The Repeller came without batteries. I order a second time. The device works well.
K***a –
The repellent works as it should. It has three modes. The Crown is not included. Fast delivery, to Rostov-on-Don in 3 weeks.
D***v –
Delivery 1.5 month to Taganrog, not sure what works while testing on his Beijing, sits watch as the bulbs blink and leaves.
A***n –
Delivered in 4 weeks, without damage, I order the 2nd time from this store, 1 time was working this one did not check
D***n –
48 days in Krasnoyarsk. I bought it for my sister, I’ll tell her today. She will try it on different dogs, and I will add a tip on how this pribluda works.
P***v –
Got the instrument. Came whole, although the body is flimsy. When you turn on, an unpleasant sound is heard. He was on the yard dogs on his way home from the post office, but I think they’re on him. We’ll go ahead.
V***v –
Fast delivery, good packing. It works visually. I haven’t tried dogs yet.
A***o –
On the type of norms I check the review was 14 days
O***n –
Everything works, tried to cheat on himself, the well-being is not good, began to cheat. I didn’t try dogs.
A***h –
Yard Dogs are afraid and run away, cats and Caucasus do not act.
A***n –
The goods received very quickly. Track without tracking. Everything works. Batteries Not Included
Customer –
Working on videos came out like flame is not loose. Wholesale stars reaction. After the easy by night.
A***q –
Night howling in vs the countryside dog shake those who sleep on nail self standing bought, small, medium dogs for stage effect good data, big dog test is extra padding. Dog 샊.
V***s –
To Moscow in a month. Arrived without damage, in a bag. No performance checked. No Crown batteries
D***n –
Comes without batteries. It works. The dog hand ran away in horror.
E***A –
They came without tracking. The size corresponds to the description. No battery. Now self-insulation, store with a large range of batteries closed. I can’t buy and check. In terms of norms. Thank you
A***v –
The parcel came quickly enough and was tracked to order 3 PCs all work dogs like afraid. Seller recommend.
U***r –
Dog repellent came with an instruction in English, which gives advice on training dogs. When the ultrasound is turned on, it shakes a little. At first I thought he broke, but it turned out he wasn’t. When the enabled device approaches to the ear, a little bit of hearing something like a mosquito squeak. Against dogs the device was effective, immediately fled. Also, the device proved effective against wireless headphones: close to them the Bluetooth signal shuts down.
M***e –
Product arrived very quickly. Haven’t checked the work yet.
O***k –
I’m putting a 5-Star for the cat’s turn. I did not deny the goods.
C***i –
Very good
Customer –
23 days before sb. a little reworked-made the switch off the LEDs. Walked, tested on the dogs I saw. All dogs were not aggressive, so it is unreliable. Noticed that small dogs act-they stop or bypass around you. Big dogs are simply either trained or shit them.
S***n –
handy size, the length of a pen. it works. it manages to capture my dog’s attention so that I can tell him to stop barking. it’s a lot more peaceful in my house now. No more me yelling at him to stop barking.
L***v –
Everything is fine. It came quickly. Everything works. I order not for the first time. Recommend
Customer –
The device works well, for repelling cats does not fit, they do not react, but for dogs is excellent, the parcel was tracked, I recommend the store!
S***a –
Very long went the order.
E***s –
With the store did not communicate, went terribly long before Novosibirsk, in fact did not try
T***a –
Not all big dogs work on small dogs and cats.
P***i –
I’ll take the second. Everything matches the description. The dogs are working!!!
S***n –
Get ready for as much as putting on a battery like a crown. works, came a whole. Fully experience until it happened. I will add a review
E***h –
Quality so-so On performance did not check Need to buy Crown battery
G***h –
Crowns are not included, in Kuzbass in two weeks.
I***a –
Pumped 15.02 got 2.03. He didn’t talk to the supporter. Didn’t check how it works. After checking I will add the recall.
E***v –
Looks like it works. Checked on 3 dogs-well, not that the Dogs panic, but are afraid. And go away.
E***v –
Very fast delivery. Packing is good. The device works.
E***o –
With a good battery-the result will be, the dogs run away
I***e –
It works, but my dog does not react to it.
E***a –
The goods came in excellent condition. Well packed. It works great. Delivery fast. Seller recommend.
S***k –
All the whole. Arrived quickly on the dogs have not yet checked… Later I will rewrite in addition
A***a –
It works! Dogs really run away, sorry the video did not take) managed to order until the border closed, before yak order went a little more than a month
N***a –
The goods have been shipped for a long time. Came to Kirov in a month. The package arrived without damage. No batteries checked.
L***a –
The package reached Bashkiria in less than a month. I ‘ve waited longer to send. Everything came in, it works. Animals haven’t been checked yet.
S***h –
Order in Astrakhan sent 26.02. 2020 and has all all and everything everything and everything everything super super super super and everything everything and everything and everything and everything and everything and everything and everything everything and everything and everything everything and everything and everything and everything and everything and everything everything and everything everything and everything and everything everything and everything and everything everything and everything and everything and everything and everything and everything and everything and everything everything and everything and everything and everything and everything and everything and everything and everything and everything and everything and everything and and and
M***m –
Ordered 2 pcs, tried on dogs, works perfectly. On one old dog, the ultrasound did not work since she was deaf. Works at a maximum distance of 20 meters, no more.
Y***a –
It was a long time before I checked!
A***a –
Not yet checked. Crown battery, not included.
A***N –
Class item. works by instruction as indicated. Thank you friend♂️
Customer –
Object recu finally after having and kept by the French post for a while.
G***v –
They flew to the Rostov region in 10 days. The product is great, it’s fine, I order a fifth time from this store. Always wash is delivered quickly and the goods are safe. Everything works. Recommend it. Dogs are running
S***v –
Dogs react differently
M***n –
It came exactly in a month. Even instructions are on Angl. Hasn’t checked yet.
Customer –
Repellent real work for the second time
V***v –
The store sent the goods quickly to Saratov reached in 15 days.
I***n –
Came in three weeks, put a battery like “crown”, works on those dogs that I checked-ran, the test will continue.
V***V –
It came quickly, in three weeks. The order is satisfied. In the case did not try. Took his son, to school to reach, Sabak a lot. Came without battery (Crown)
I***a –
Came quickly, 2 weeks, I need to insert the battery to work, later I add the review
A***s –
Everything is fine
V***j –
All norms. Minus is not supplied with battery (Crown). Not working for 100/dogs. Others immediately break from me others think. The aggressive ones have not been up yet. My 2 dogs are perceived as a comne team
V***v –
Came fast! I will test the additional review. Thank the store!
Customer –
this device is very work.
Z***V –
Shipping is very long. Plastic case, we need a crown. I’ll check how it works. They didn’t talk to the store.