Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***p –
good product, my cat he’s like it. delivery took about 10days
M***v –
About the backpack. The backpack is good, came quickly, there is no smell. The cat climbed in a minute after it was unpacked. Nota bene: transparent plastic comes in a protective film on both sides! First, very upset that the plastic is cloudy, then the wife paid attention to the sticker about the transport film. Photo Before removing the film after removing the film, the plastic is almost completely transparent, close to the transparency of the glass.
S***v –
Great backpack! There is a winter warm substrate!
Customer –
My cat love it
F***o –
perfecta
Customer –
I received the backpack for my cat,it’s very good ,and very comfortable seats for my piki”cat” , he loves it ,thank you
Customer –
Very high quality, stylish. Cat charged it climbs)))!!
J***a –
Like a cat! He’s now lives!
D***a –
My kitten loves it.
E***a –
Excellent carrying, large, beautiful. Thanks to the store.
E***e –
Very cool I loved it and thank you for everything
Z***a –
The product fully corresponds to the description, came well packed, turned inside out, due to which the plastic part was well protected. The film is pasted on both sides. The color is slightly not as bright as the photo and slightly warmer Green. For the cat was a little too small, the cat is large)). Before Belarus arrived in 29 days, 5 of them passed customs.
Customer –
Just like in the photo. Good packing. Delivery by courier home. The cat likes it, comes himself. Thanks to the store.
E***a –
It’s been a long time. Was in mint the store returned the money. All honestly
C***z –
Good quality, Bear 6kg weight my cat has. Well packed. Shipping in a week.
A***u –
good quality. will fit one large cat comfortable. for 2 cats it is a tight fit , they will not be comfortable for a long distance, better to get a bigger bag
K***a –
The backpack was appreciated by my cat, much easier to carry the imprisonment in it than in carrying. Without my help climbs into the side entrance and sits there, playing. Worth its money, the quality is good, convenient.
T***o –
Fast delivery, everything came without any damage. description corresponds. the backpack is very comfortable, cats liked. thanks to the store!
N***k –
Thank you very much to the store! Quickly answered questions, quickly sent. At our customs for a long time the goods were. Cat liked the backpack. The seller is wonderful, I recommend!
B***I –
The best store, with the best bag, with the best price. I am very happy with my purchase it is just as in the pictures! It is even bigger than I thought. I had absolutely no trouble and the communication with the seller is the best I’ve had on this site. I definetely recomend the seller.
E***e –
The backpack is large, there are 2 nozzles, the kitty liked it, thank you
X***g –
My cat doesn’t like it yet but the quality is great
A***A –
Really amazing! I bought this for my cat lady friend, the product is really amazing! Quality is top notch, it’s absolutely accurate! We did a test with the car and he was very comfortable and happy :)! Shopping was pretty fast I am VERY satisfied! I recommend this store 100%!! He even messaged me to make sure I received my package in time. Very sweet!
I***e –
Kiitoksia paljon SE on Ihan kaunis Minun Koira Paina 3 kg Olen iloinen
L***r –
Fast shipping, safe packaging and great quality.
V***v –
The package came, the backpack is excellent, in life more size than in the photo. Whole. The cat is huge, quietly fit in the backpack, everything is super, thanks to the store
Customer –
Backpack really liked, the cat too-climbed and sat there with pleasure, we will walk. Quite spacious, belts are adjustable. Looks very reliable, strong, all seams are neat. But!!!!!! He went so long, no longer hoped to receive his order. ( And in general, thank you very much! And everyone happy new year!
P***y –
Our cat liked it)
T***t –
Sophisticated handling and fast delivery and wonderful quality thank you
Customer –
It’s a great bag, it came in pretty early everything is perfect.
R***n –
Packing is not hot. Packages are clearly not enough, need a box. Came a crumpled and deformed transparent, plastic part. Cats did not like, but this is the norm, they do not like the closed space at all. It looks very nice, the quality in general is not bad. It is very convenient to carry to the vet and back, we have a large carrying, for two, very heavy. In short, I’m happy with the purchase! The backpack is very roomy, the cat is not the smallest, the place is quite enough. I advise everyone!)
R***g –
Excellent backpack, we are very happy, they brought in 3 weeks, in time for the new year!!! Super!!!
D***a –
This is an amazing thing! Arrived 3 weeks to Moscow. My 6-kilogram British is happy, but most importantly fit. Hard cover, stand under the ass with a tail, good straps. Everything is packed, wrapped in soft material. It’s worth taking.
A***t –
The first time I have ordered the parcel did not receive by the local post but the money refund and I ordered again and it was properly received.
R***r –
Transfers are super high quality, the cat likes
A***v –
The backpack came quickly. But because the store used only one layer of packaging, the hard part of the backpack was sold during transportation. In general, Penny Savings on bubble film is equal to the spoiled pleasure of the child.
M***d –
Absolutely love the product and my cat does too!
H***h –
I’m going to be prematurely zamovlennyam. Priyshov portfolio is a priyshov. On the slope is zachisna plivka, about Tse wrote me the store. Tse duzha Milo on the left side of the window such respect until the purchase. The delivery of the cane was delayed ale at the customs to see the goods overshadowed. Kishka was in the briefcase to sleep there. Toby was like that. I recommend unequivocally.
L***r –
Love it my cat fits fine (she was wearing a cone in the picture) but plenty of room for her to move around and lay down
A***r –
Excellent, large backpack, only shipping long, almost two months
J***s –
As is the photo, good materials and I arrive in good condition
A***v –
Like a strong and bulky backpack. Externally very much. But cats were not wearing it yet, there was no need.
A***v –
Great backpack. The cat is thick, she really liked. Now he sleeps in it sometimes.
I***g –
Very nicely packed and fast shipping
G***r –
Backpack of excellent quality, all as in the picture and in the description, our big cat comfortably fit and he really liked
E***a –
Just got it. Delivery to Volgograd DPD. Looks super, all quality, there is no smell. Check Maine Coon passed-the handles did not tear off, although Kisa weighs 8 kg. Really, she’s cramped in her backpack. With the store did not communicate, to our customs the parcel came quickly, but at the customs stuck. In total, the parcel to Volgograd was a month.
P***s –
amazing ideia, top quality
V***n –
very great backpack I can carry my cat in! So nice! arrived at 32 days. my cat used to it soon.
L***l –
Backpack-carrying liked. It is a pity that the plastic cover with dents (((I think, because of the package-just a package of politelenovy fixed with tape. home the parcel was delivered by The Courier. with the store did not communicate.
V***b –
very good thing and responsible store!