Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Quality beautiful pants.
V***v –
All normal threads do not stick out sewn well seams even.
Customer –
The seams are even, the fabric is good.
I***s –
Excellent Product, arrived on time. Exact size
P***n –
I love these pants, I already have 4 of these. Pockets are shallow, but besides that all is great.
V***h –
Thank a lot.
V***i –
super i like it
B***t –
pants fits perfect! For airsoft/security/police this pants fits really good and stretches nicely, you can’t bend your knees without tearing your pants! Definitely recommend, will buy more! 1 negative point tho, the pockets inside your pants (for your hands) is some kind of net with pholes in (like in a swimming short) and I don’t think it will last long. so be careful when you have stuff in your pockets!
V***o –
Legs are a little wide. The rest, all right! Good seams, good closures. The fabric is a little thick.
Customer –
They were just a little tight and I asked for one more size.
L***a –
Cool pants. Light, with a bunch of pockets. The only thing that in the inner pockets Vitaly grid.
R***r –
Pants liked and quality and material. took L at 165/75 just right, you can order. thanks to the seller!
L***o –
perfect and super, thank you
V*** –
Super
A***n –
The seller took a long time. But in the delivery time fell. With the size hit. On height 185 and weight 75 size L sat, the current is slightly long.
S***k –
Very good super Flexible was to me. The 3xl model.100kg 2 m was to me
Customer –
The seams are even, the fabric is good, my size XXL .
G***r –
Excellent, the size is perfect and the quality is excellent
Y***n –
very fast delivery and good quality. Now id my 3rd order of different colour. I like this pant very much.
F***n –
Great quality, comfortable and stretchable, material same as shown in pictures… highly recommended… thanks
A***A –
Excellent Product 100% recommended
R***v –
Excellent Product very good store
A***v –
thanks a lot!!!
R*** –
I’m so happy with the pants it’s made with a good materials and feels good, I’m 32 Mexican size and I ordered L size and fits very well, of course I will boy some more pants.
C***o –
My son looked good.
T***i –
Very fast delivery. Pants with good finish and right size (height 172cm and 88 kg). Satisfied with the purchase!
G***r –
Everything corresponds to the description. From 107 cm. I recommend the store and the goods.
E***l –
I have purchased it many times,very recommended, good quality.
Customer –
Everything corresponds to the description. I recommend seller
R***l –
buena talla excelente calidad
Customer –
Ok
Customer –
All is ok thx
A***V –
Material very good!But, is perfect and super functional… RECOMMEND!!! RECOMMEND!!! Thank you!!!
R***r –
Everything is fine! And for the first time all in size, seller thanks
A***w –
Thank a lot
A***s –
super super super
C***z –
Good size excellent quality
N***a –
i love it
M***n –
Great quality, comfortable and stretchable, material same as shown in pictures… highly recommended… thanks
A***v –
ok ok ok.
R***r –
Item consistent with the description. Fast delivery-13 days. Recommend.
Customer –
thank a lot
T***r –
Really great trousers with reinforced knee area. Stretchy enough for free movement.
A***v –
Height 176 weight 74 trousers very matched could wziąść size bigger quality good recommend
E***n –
Item consistent with the description. Fast Delivery
E***r –
A little long shot for 1.80 for prox I ask XL quality nice although not as elastic recommend
W***n –
Pants high quality. Only went on the pocket.
E***v –
182cm 78kg = XL fits genu properly. I am satisfied. I further suggest. Thanks
S***i –
OK
G***m –
fits well. but 2″ too long. easily altered.
Customer –
Excellent Product very good .