Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***s –
Came faster than expected
Customer –
Arrived very quickly. This very pimp.
Customer –
Good and come fast
B***r –
Found small
O***o –
Swing is normal, you can take. Parrots liked. The order came quickly. Thank you very much to the store.
Customer –
Super huśtaweczka for ptaszka, pupil very satisfied and I also. Very fast delivery.
A***e –
Great. very fast delivery
R***a –
It’s exactly the same as in the photo, perfect for agapornis
K***a –
it is cute but small smaller then I was thinking
Y***y –
Similar
L***r –
Our Birds love it, for High Quality, all the best, Delivery Time after Germany ca 5 Weeks
T***a –
Like the picture beautiful thank you
E***n –
Excellent swing, but the parrot they did not really like)
N***v –
fast shipping
B***r –
The order came in only 17 days! Everything is very good, but there is a big minus: in the picture of the goods it seems that the swing is not small, but it is very small and suitable exclusively for wavy parrots. For карелл, жако, Cockatoo and other major kinds of parrot this swing is very small!
Customer –
As in the picture
R***r –
Swing big, super, recommend!!!
E***a –
The package received in good condition. Fast shipping! Many thanks!. Good product / quality. Good salesperson! Recommended! AAA +++ !!!
S***y –
excellent
U***r –
The product was as described I highly recommend to use
Customer –
Thank you order came, though for a long time well well>) description accurate and quality like good
M***i –
Thanks
T***e –
Super. Bigger than I thought. My friend’s birds will be delighted.
Z***l –
beautiful
L***a –
good value for money. good quality.
R***r –
It came quickly. Папуgaemi likes. I recommend
A***n –
תודות.
T***a –
Great rocker! Good quality
N***r –
Is still in custom houses, But atleast I know will arrive soon. It’s been 5months. Yet well is not the fault of the store, if not of the custom houses of my country.
N***n –
Everything is super. Fast shipping. I recommend.
D***a –
Accurate description, really fast shipping.
A***v –
Parrots satisfied)))
M***a –
As in the description.
Customer –
My bird loves it! It’s sturdy and holds up great.
B***e –
Perfect.
A***u –
as described.received in less than a month.
A***z –
Thanks
V***a –
Bright, odorless, stable, flip is not so simple, the chains thought longer will be. Our KaiC refused
I***s –
As pictured
Y***a –
realy good product buy it!
D***a –
Do not receive the goods-alieksyrna ferry
A***o –
Same as in the photo.
N***y –
Parfait knife cockatiels adorent!
S***i –
very cute!!!, for my bird, he loves it
M***N –
Just what I expected.
L***e –
Nice suspension bridge of good quality with pretty colors delivery was fast I recommend
Customer –
Nice
E***r –
Very nice, good quality and my bird loves to play and walk.
B***i –
Thank you very much
E***a –
Beautiful colors &
T***r –
Wholesale quick very recommend shop
Y***a –
The swing is large enough, but not as bright as in the photo, but I think the parrot is still what color
B***d –
Very good.
L***u –
Super like picture.
V***a –
Beautiful but for the dorky bird.