Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***r –
Really matches the description
L***A –
06.01.20 the order, 07.01.20 the store sent the parcel, 01.02.20 was received in the post office in Ukraine. Track tracked. Packed well, in the “pupyrku”. Bracelet Super! Looks very stylish and expensive. Seller thanks! I recommend to buy.
R***r –
I really like the bracelet, thank you to the store, arrived on schedule, looks Superski, took my husband as a gift very satisfied, I recommend
Customer –
very nice, just as described
L***a –
Excellent quality. Delivery is fast. All as in the description. The store quickly gets in touch. I think I will order more than once. I recommend!
J***a –
Good quality. Good leather and clasp safe.
A***v –
It arrived very quickly. The thing is quality, heavy.
V***k –
Corresponds to the description. Delivery is fast. The quality is very satisfied, the smell even seems that the bracelet is made of genuine leather. The size is clearly as stated, my wrist is 19 cm, I took the bracelet at 21 cm-came up with a small margin, on the hand sits comfortably. The length of the bracelet in reality is 21 cm from the edge of one half of the fastener to the edge of the other half. The fastener is reliable-it will not unzip itself.
Customer –
Very beautiful
J***r –
Beautiful bracelet recommend the store sent quickly to Ukraine three weeks later I will take a photo very original looks order will not regret
A***o –
Look very nice, real leather, high quality . It took 32 days from the day I ordered to reach me. Highly recommend the product .
R***a –
I loved it. I was fascinated by no words satisfied with the product. Thank you. 100% recommended. A Thousand Stars
R***h –
Super!
L***a –
Beautiful, elegant. Exelent quality. My husband loved it. I’ll ask for more. I recommend store. Arrived in Colombia in 50 days
A***o –
Delivery month, acceptable. The track was tracked. The bracelet was taken for the child, he likes it. I recommend.
D***v –
All good goods came quickly! Corresponds to the description! Seller recommend!
S***e –
As always absolute top-quality. I love the bracelets this store. You are just perfect
I***e –
Finally… Ordered 20.11.2019, received to Lithuania 17.12.2019. Excellent bracelet. Quality 100%. One minuse – it was long,long shipping.But for bracelet quallity,i’m giving 5 stars. The store was sociable,goes to contact.
A***v –
Quality goods and packaging, fast delivery. Excellent store and product-I recommend to everyone!
J***M –
I received this product quickly and safely. Thank you.
E***z –
Fast shipping and very nice bracelet.
R***d –
Good quality bracelet. This is ny second order on this same bracelet because my friend took mine. He couldn’t wait. LOL. It is good quality.
N***a –
The husband ordered himself, was not enough. Given to his son, he does not want to wear. As is so. In general, you will order, throw on top of 1 cm to be more free on the hand was. Not like my husband measured back to back.
M***e –
The products delivered to Vietnam within 8 days. Too fast. Thank shop a lot
F***a –
Very good product as the description.
S***n –
very happy with quick service. came fast to canada. will buy more . like the leather quality and clasps. bought many designs and colours.
U***r –
Super bracelet, excellent quality, package reached in 2 weeks, Ukraine
E***r –
Very nice and a good finish. Happy with the purchase.
J***o –
Excellent handle, very elegant, I recommend it 100%, I was very happy.
N***o –
On the hand look wonderful
O***Z –
Elegant just what I expected and arrived faster than expected. Thank you.
J*** –
Hi I am on time and in good condition congratulations thank you
J***m –
Excellent product, it is exactly as in the photo
S***y –
Super bracelet! Very beautiful, looks great on the hand. The lock is fastened very tightly, it will not be! The store is very nice in communication man, in good faith, sent me my parcel already the next day! Seller recommend!!!
G***n –
Well, a very cool bracelet! The most convenient buckle, with which you easily cope yourself, without assistance. Delivery is very fast. Great store! Thank you very much!!!⭐⭐⭐⭐⭐
Customer –
Very nice bracelet, I have small arms so this fits perferctly.
V***h –
Super I liked it
A***v –
Quality bracelet! Seller thanks!
E***a –
He just wow!!!!! Thank you! I recommend
D***v –
Shipping 2 weeks, the bracelet does not smell, thanks to the store, suggest
P***r –
Everything is OK. Fast shipping. Excellent price. I recommend this store.
C***t –
Beautiful finish. Magnet attaches very solid and simple. Perfect
T***a –
Bracelet chic! Looks expensive and stylish.
A***a –
Just like in the description. Perfect packaging. Item without defects, I recommend the product and the store!
R***r –
Corresponds to the description. Quality is good. The clasp is not unfastened. Looks great
U***r –
The product corresponds to the description, with the store did not communicate-there was no need. I am happy with the purchase.
M***e –
Arrived late but arrived And they are like descsrizione BEAUTIFUL
S***o –
Hand 19 cm, sits norm., not very tight. Shipping lightning, store Thank you!!
A***v –
Everything went perfectly for 11 days to RB quality at a height with the size guessed. I recommend the store!!!
F***z –
Meets with the expectations
G***o –
VERY CUTE. .. AS THE PICTURE… GET FAST SELLER RECOMMEND
K***d –
Good quality
R***e –
Beautiful bracelet. Very nice quality Leather. Clasp easy to open. Very satisfied with this store.
R***r –
It came more than a month to Moscow. Quality is good.
Customer –
Good bracelet, good quality
E***N –
The bracelet is very beautiful.
A*** –
satisfied with package received, store recommend
A***o –
A good bracelet, same as the store in the photo. There is a little abrasion on the lock, but on the part that hides inside, it will not be noticeable. Recommend.
O***i –
Прелесть is very beautiful. Fast and high-quality
H***D –
Arrived earlier than it supposed to be, it’s a high quality bracelet HIGHLY RECOMMENDED
L***i –
Great quality I recommend
I***a –
Very beautiful bracelet, fast delivery. Thank you very much. 10 *
N***o –
Frankly, I can not even believe that for such a low price such a quality of performance! Just nothing to complain about! Perfect performance and looks mega worthy!❤& Middot;
R***r –
To Latvia it was delivered in less then two months. Quality is good, I like it.
L***r –
Second time I order. Very beautiful bracelet. And very high quality.
Customer –
I do not even know what to say, came in 14 days, traced the entire route, and so, the usual bracelet, looks pretty not bad for such money, lock lock is good, like oxesoar for everyday, normal, the design itself is strong that the locks that the bracelet itself is unlikely to break, ordered 21 cm, turned out to be large, But here is my fault, I had to finish it shorter, with interference in the design. Verdict: normal…
Y***I –
Fast delivery, low price, item is chic. Super take
I***i –
The goods are described as well as a good quality. The purchase is pre-war. Sellers recommend
R***r –
But this soft accordingly large measure somewhere by 1 cm. the quality is good. it went for a long, long time.
Y***o –
Excellent bracelet, what I expected, for such money in general Super! Came quickly to Kharkov
A***v –
What I expected thank you
G***g –
Quality for five