Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Quality is good, looks pretty.
M***c –
I love them. They’re just the way they look. They are for dogs boys or cats
E***h –
Excellent, but I thought the handkerchief itself would be a little more, in the Prince it is not critical. Came in for 15 days.
O***a –
Plateau
E***a –
The collar is good, quality. But our 3-month kitty is still large, although you can make additional holes
G***o –
Super recommend
S***n –
Great product and looks awesome.
V***d –
By size per cat
T***a –
Good
N***Z –
Came quickly, thank you, the cat does not like))
G***e –
Very small handkerchief. Jack Russell approached 5 months. And cat
P***t –
Small cool dog collar.
J***a –
Very small triangles from the handkerchief, like a doll
Customer –
ovely collars and fast delivery. Thank you!
L***v –
Good product – as in description. All OK!
Customer –
Cool collar, puppy like)
Y***a –
Super collar!!!
A***. –
I wasn’t expecting anything else. It’s like a little collar. But in general, the quality is good
T***t –
Thank you very much for the fast delivery to kamchatkukoladnik good, liked, we will still order you
O***a –
Fast shipping. I liked the collar, but the Chihuahua puppy is still large. We will grow up to wear))
O***s –
It reached in avg time, look bigger on pic, to short for my dog, my bad.
M***a –
Tiny Plaid
R***r –
The photos seem more, but the cat looks at 5 points!
S***a –
I ordered 2 collars, blue and red, for a cat and a cat. Quality is good, look good. Corresponds to the description.
A***v –
Take a large size, on Jack Russell terrier straight in the butt 30 cm
K***a –
Great Collar
N***r –
The collar is bright and beautiful, the pattern is pronounced, the quality is excellent, thank you.
A***o –
Normal collars for a dog up to 2 kg approached. Item delivered quickly
C***z –
Nice product
A***k –
Minden rendben Volt, köszönöm.
C***c –
On Spitz 4,3 small, but so good
D***r –
Beautiful Collar. However, really only for very small Dogs
Z***l –
Thank you beautiful but very small
A***a –
Suitable for a puppy, but better seals at all
N***o –
In the photo, the scarf looks more than it is. Sewed deliberately. A long enough strap, you have to fold the free end in half. On the cat came up perfectly, the beast is happy.
V***s –
Nice
R***y –
The dachshund puppy came up
Customer –
wery well made product, but not fitting for french bulldog 6month old. not stores fault.
A***b –
I am glad. Collar consistent with the description. Good quality. Recommend salesman.
A***k –
Super thank you
L***a –
York 2 kg is a bit too big, but done well, wear
T***v –
A little bit not a rashield in size for a dog The cat came up perfectly
D***n –
trop petit
G***l –
very nice collar fits well to yorkie teacup thanks
N***a –
I didn’t.
N***k –
Autumn is cute. The color is exactly like in the photo. Quite strong, quality. A little scratched.
J***n –
Items as described,great little collars look great on my little dogs,arrived fairly quick to uk
K***y –
The photo did not spread, here they are and so much! Collar cool)
E***k –
Good scarf! Thank you store!
Customer –
Made for really small dogs, mine is medium and does not fit, handkerchief too small, but similar to the photo