Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
Very like, loose hips 112, thick fabric, knitted fabric, inside black, recommend
N***n –
Good quality. Fast shipping.I’m impressed.
A***a –
Quality is good, missed with size. The legs are narrow. About 104, from 83. Here all the norms, but I will tell you on 3HL
J***a –
Pants are excellent, sat perfectly on the hips 120. Ordered in a different color. Quality, sewing, everything is fine. Thank you.
T***a –
Pants are good. Only small. Very sorry
V***a –
Pants came what you need. Straight to size. Seller recommend! Thank you for the gift
G***s –
1,51/78kg: 4xg
T***a –
Quality is good
Customer –
Excellent
Customer –
Excellent quality
E***o –
The package came in torn form. Pants I liked and sewn neatly thanks for the gift. Nice of course. Good luck.
N***o –
All Right!
J***a –
The fabric is dense, so do not stretch. It is better to take your size or a larger size.
G***r –
Devachki pants just gorgeous. Waited almost a month to Kazan. A little smell, but not critical. In general, I’m happy)))
K***r –
Pants baggy, how full I am, but on me they look terrible, if I took a smaller size, then in the knees and in the ass would be narrow, T. to the fabric does not stretch, sewn a little wrong, the fabric is dense.
Customer –
Very comfortable
B***r –
Perfect, thank you very much to the store. Good quality.
H***l –
Chic pants, I fell in love with them, the quality is excellent, the MSK went somewhere for a month, the store is very nice, helped with the size, cute communicated, as a gift threw a cool keychain.
M***e –
Perfect, thanks
L***e –
I took pants complete with a sweater. The quality of the goods is excellent. Packed perfectly, put a small gift-keychain. The parcel came in time. Dimensions correspond. I highly recommend this store and product. Thank you very much to the store.
T***a –
Excellent trousers. Mega fast shipping
S***s –
Panties super quality class
D***a –
Very good pants. Stitched qualitatively and the size approached.
D***G –
Very strange sewn pants, although they look beautiful. The elastic band is dense, but in the abdomen is huge, and when they sit they are too tight tibia, because of which a little uncomfortable + the color is slightly darker than in the picture. In general, under the T-shirt will come down
K***a –
Shtani duzhem priyemny to Til Til, there was one thread, ale from the golden storoni. And so I can recommend
S***t –
Nice pants. I think more people will do. On the parameters 60 waist 90 hips (+-) height 161 take the size smaller M, don’t repeat my mistakes. Still they are long, but turns look not very good
J***a –
Pants are excellent. On the hips 92 cm size m is good, loose. Great. Thank you)
M***a –
Awesome curtains, inside soft, themselves dense, do not stretch. The size is a little bigger, because when I sit down, like a balloon with air in the abdomen. There were about three weeks to the Rostov region. This is the best that I bought for this prices in my life, I liked them so much. In such if you cross, nowhere to press will not: D
A***h –
Excellent panties, sending very fast.
P***i –
The pant is ok for the price. Order normal size they fit perfect.
A*** –
The parcel came to the Moscow region for 26 days, the track was tracked in the application Post of Russia. I ordered the size L and ideally approached. Pants are high with a lace instead of a belt-it’s just perfect.
D***e –
Very nice;) good quality;)
Customer –
Good evening, Syli. Pre-war
R***r –
Pants are good, do not stretch my height 165 weight 58, I took myself HL, came up well a little sagging on the Pope, but at the same time the leg can not be raised normally too because the cut is such, I wanted to take L, but I thought that I would not get in and correctly that I took HL
N***a –
Thank you very much for the pants. Very cool. Size, color all match. High quality. The store put a small gift, very nice. Track tracked. Health to all and prosperity in business.
N***a –
Good
Customer –
Very satisfied with the quality!!!! excellent model
R***r –
Came very quickly, I did not even expect. Pants simpotichnye, thought that the fabric is easier. Cloth is dense for spring and cold summer. Sit well. At 56 Russian 5XL will be good. Thank you.
I***i –
The panties are cool, but I wanted them to be huge and took one or two sizes larger, but came just on me. The height is 172 weight 54. I took L, along the length will go, in the photo it is visible. The fabric is dense, does not stretch, it will be high in winter, it is hot in summer. I did not like only the fact that they are wide from below, but I fixed this problem-I sewn threads in 15 minutes (on 3 photos the right leg, the difference is visible). For this price is very good, waited a month to the Krasnodar Territory.
I***a –
Very liked shtanka. just fire. I’m very happy, also a gift keychain krasovka. thanks to the store, good luck in business.
R***r –
Very cool panties, seams, color, quality all at the highest level Small is not enough, a little bubble in the abdomen, but I will adjust the typewriter and there will be norms I advise♥️✨♥️❤️
A***i –
Pants came quickly. I ordered XL on the hips 94 cm. Everything came up. The fabric is normal, the threads do not stick out. As a gift put a keychain. I recommend!
M***e –
Quality is normal, size is one in one
U***r –
great, just like in picture, get 2 sizes up for US sizes
L***a –
Fast delivery, the fabric really liked, does not stretch, dense, very pretty, be sure to take in a different color.
E***r –
I didnt fit it i have a size 42 eu jeans but my sister has a size 38 and she does fit it a lil tight
S***s –
The panties themselves really liked. Only the size is not very fit. The hips are very wide. Volume 124 cm. Waist stretched 80-114 cm. And very deep-before 35 cm, on the Pope-42 cm. If you turn on the whole elastic band, become excellent! The length is obtained by bone.
M***h –
Arrived on time, thought it was too long and lovingly increased delivery date, the pants came in number and in Ma came two months or less. Recommend the store. Note: have a great body, so if you have big thighs and butt, best Buy many.
P***a –
All is perfect)) the coloring is a little different, but it is not critical ^ ^
C***t –
Good Pants, a bit too big.
O***a –
They are just ahuated size ideally on the table material ideally on the stock cost 600 rubles what else you need at all
T***a –
Moscow reached 3 weeks. This is for spring-autumn. It’ll be hot in the summer. With the size guessed))). On the stomach a little bubble, but I usually wear shirts over trousers. Thank you store!
V***a –
To Novosibirsk came the goods quickly. A little too small on the straps. pleasant to the touch fabric, there is no smell. And plus the store put a gift. Thank you for the good goods.
E***y –
I thought that the trousers are warm, but it’s not critical, the fabric is dense, the Russian 48 is free, but not great, oversize as I like. Thanks to the store for the gift keychain. I recommend
G***l –
Pants are good, everything fit the size, thank you.
S***s –
Loved, VERY good fabric and still came a chaveirinho
I***a –
Corresponds to the description.
V***a –
Pants are good! For winter the most that with lining. The gates do not do very, however, the lining is black, does not fit in color. Well, the lace is cheap, I will replace. And the quality itself is good, there is almost no smell, after washing at all will disappear. Took the size of M, malomerka so it fits on my S! (Height 156, weight 50, waist 64) if you doubt the choice of size, ask the store, it is sociable and always help. The parcel arrived in just 10 days! Thank you very much to the seller for the goods and for the gift keychain! 🙂
D***r –
a bit too short. Took a size bigger then I am. Like the size chart told me so.
R***A –
Pants just super! Take Strictly the size of the store, do not be mistaken! Waist 100, hips about 120-took 4hl. I have a small height, 158 cm, my pants length is very good. I think that high girls will be short (well, it’s who likes to wear) sent quickly, it came somewhere in 10 days. As a gift, a cute keychain-thanks to the seller!
R***e –
Liked with the size match
A***s –
Very good furniture product, fabric is chubby, use una36 and bought a m, is perfect, arrived early
K***a –
Happy with the pants. Came to the Arkhangelsk region a little less than a month. Track tracked. for 164 cm and 56 kg size m exactly fit. Pants are dense, without protruding threads, I recommend!
T***a –
In Russian 48/50 height 164 sit well, the length is standard, for a larger height, if you need not a shortened version, will not fit, most likely. Otherwise-without comments) look good, there are no claims for sewing
F***a –
Pants are good, the fabric is pleasant, but with the size did not guess (turned out to be great
E***i –
The fabric is comfort. But I was wrong to take the size. It’s very big for me. Next order I will choose the right size.
A***a –
Lovely store! Everything sent in the best form! The quality is chic, I will take now only here. And I advise you
Customer –
It came in 12 days in Cheboksary. on height 173, weight 53 took M Short
V***a –
High quality pants, fabric very thick, and they are just as comfortable. The Only negative to me is that they did great in waist, but if you tighten more, is OK in principle.
A***a –
Super pants! Material very cool, A pants very comfortable although this with SA me for male on thighs but don’t mind me this. Seller dorzucil rowniez Maly key chain. Dziekuje and recommended!
V***v –
Daughter pants very much, perfect size. Very fast delivery. Seller put a present. Thank You
Customer –
Nice tailored, excellent quality. I ‘ll order another one. I suggest.