Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Kitty liked the toy. She was very happy.
Y***a –
Delivery 25 days. Everything is OK. We like it. The body is metal. Our cat really wants to get from the inside of the mouse. I recommend 100%
P***a –
Better than I expected, my kittens loved it.
A***a –
Very good toy. Kitty really like. Came quickly
M***a –
Toy as a toy… Not light plastic, on the floor rumbles. Delivery to Mo 2 months
J***o –
Delivered to Kamchatka within a month, 1.5. The toy is interesting. cats like
B***f –
Matches exactly the Product photo.
A***a –
Wonderful! Cat plays with pleasure. Thank you!
P***h –
Delivery to Kamchatka in 43 days. Track is not tracked, called from the Post Office, told to pick up the parcel. The cat really liked it, but she is a lady specific, her most favorite toy-the leaves of the fat woman) size in the photo, rolls on the laminate with a wonderful sound, smart to everyone.
M***m –
The length is small. Quality is normal. Fur unconventional.
O***o –
I’m a little late but I get there
E***a –
Funny ball is a toy, but my cat does not play. I’ll give the daughter cat
M***a –
Very good toy! The outer grille was metal, it is very convenient, it is difficult to break. Inside is a soft mouse, but the cat does not get to it and does not get confused. My cat is 15 years old, but he liked the toy so much that he plays with it as a small kitten! Thanks to the store for the quality goods! Prosperity and good luck to your store!
M***z –
Very small but perfect my cat loved this played
K***a –
The cat loved it
C***a –
Very happy with the order my cat is happy like everything! Too bad we could not choose the color but however I am very happy with the value for money
V***o –
Thank you, everything is fine.
M***m –
Super toys, thank you stores and warmly recommend.
R***o –
Happy same features as the photo.
Customer –
The cat liked to play, drives, tries to get a mouse. the ball itself is large enough, it can not be driven under the furniture and it’s good, the frame is metal. Delivery to spb 35 days.
A***v –
Metal spokes very sonically ring on the parquet, but strong and reliable design, in the room with carpet is played normally, the cat appreciated
A***a –
All as in the picture, the cat is played with pleasure
D***k –
Round metal ball with colorful mouse inside. Mouse when you get it potrząśnie slightly grzechocze due to material that is in its interior.
D***a –
A good ball of medium size. The mouse inside rattles. Cat like
G***r –
My cats LOVE it!!
A***a –
While the cats are indifferent, one feather stuck to the package and broke off
T***o –
A hit my cats love. I’ll buy it again and recommend it
D***v –
Delivery more than a month, iron ball with mouse inside)
J***n –
Ok
E***o –
A good, funny toy for cats.
M***n –
Excellent thing, animals are delighted) plays and cat and dog. I recommend!)
S***s –
It came to the post office exactly on the day when the protection period of the goods ended. Metal ball, toy rustling. The cat did not show interest.
D***r –
Shipping 1,5 months Cat Button plays Bell toy Height 22 cm, mouse 9 cm odorless. Thanks. (53 rubles)
A***o –
The toy came with a marriage. One strip is broken. And so beautiful, good. In time, too, quickly came.
L***c –
It arrived on time. Bigger than i imagined it to be. My cat isn’t interested yet. We will see. Product is as shown in the pictures.
A***a –
Corresponds to the description, Kosh is happy, delivery month to Belgorod region.
A***a –
Received, thank you! Really liked, interesting… Put it near the cat, he lay, sniffed and jumped up, and ran away from the toy to the street ha ha ha… We wait for him to come back and see his reaction… The store is grateful for sociability and care. Did not ignore any of our message and request, answered, supported, because. The order was lost, someone noted that it was handed, and we did not receive it. Thank you for the joy delivered to the child, this one is very happy, plays instead of a cat. Round-metal bars, and cylindrical plastic.
Customer –
Thought plastic, but it turned out metal, so the quality is even better than I thought. And at the same time very fast delivery.
Z***A –
Delivery month, all as in the description, I take not the first time, perfectly my toothpicks liked, thank you.
A***g –
Cats will like it
Customer –
Funny toy, cat while sniffing and getting used to. Thank you.
M***o –
Shipping more than 2 months
V***k –
Toys cat appreciated, the description corresponds completely. Packed well, in the box, nothing broke. Thank you!
D***o –
Super Toy for kitten cat it loves, shipping to Poland 3 weeks, ordered two pieces damage only that future in same color, recommend
M***o –
Did not send
A***k –
Zalipanda.com-get ready for 11.11 together! Collect coupons on zalipanda.com-get the maximum benefit on the day of sale!
J***s –
Toys came in 5 weeks. Corresponds to the description on the site. They look quality, but the kittens did not appreciate .. Thanks to the store.
S***s –
Delivery is more local. Thought Vona Bude Mensha, ale itself plastmasova palichka here centimetriv 45 and wirovochka 60 cm. Kitty in the grip and I’m happy
I***a –
Iron round, quite large, rattles on the hard floor, the cat rolls, takes feathers in his teeth and transfers to another place.
R***r –
Thank you cat like.
M***v –
Velcro is weak and so the cat liked
Y***a –
The cat came in, wants to pull this mouse out of the cage
W***w –
The toy came, the cat liked it. The ball itself is made firmly. Inside the toy with beads. Rattles while riding. Metal frame
J***n –
Shipping is $27/9 order 29/10 receives over hanging key Without slipping arrived without broken Oh Ball type is not interested and fishing rod too like four key Material purchase, wish four key
M***a –
The toy is super, the cat likes, the main thing is not to roll it anywhere, the parcel was not tracked
S***a –
I ordered several different toys, it came late and so all the norms
Y***k –
Corresponds to the description. I just thought it would be plastic, and it’s metal
O***a –
Fast delivery, cat liked the toy, and I’m very happy!
Customer –
Ami cat loved it even cries for me to play with it
Customer –
Good product, recommended. Thank you.
A***a –
A toy of good quality, the size is the most, it will not roll anywhere, but the cat does not play with it, only sniffs the feather
T***s –
Object big thought the toy was smaller.
R***r –
Qualitatively made, feathers are a lot and they are well fixed. The suction cup holds well both on the floor and on the wall.
O***d –
Fast shipping and shipping. Good strong balls with a Bran inside, but for a cat so-yourself
M***e –
Price not expensive very sensitive damaged goods, a little bit, but accept very like ๆๆ beautiful updo ball presumably like, if chance will favor New Order not inclued
A***v –
Toy for a cat that is necessary, the mouse rattles, the so-called ball itself is metal, everything is super, delivery and sending fast!!!
L***a –
Funny, on linoleum do not sit, not enough for my big cat)
E***l –
Kith U grabi, Berit!)) Delivery 3 quiet, without SMS! On ukrposta, yakyst ya. I recommend
E***a –
In Ukraine the parcel was a month and a half. Quality is good. There are no extraneous odors. Seller recommend
M***a –
The toys are cool, the fishing rod ordered one more, because we have already torn off the feather)
A***r –
The kitten at first was afraid, but the interest took its own, plays. we approached, I recommend.
A***a –
The parcel came quickly. The goods are whole. Delivered Ukr post.
P***K –
I feel like it shouldn’t be me who write the feedback, but my cat – but I think she is too busy plying with her new toys, which is the best recommendation you can get, as she is very picky 🙂 They are nicely done, shiny and loud – what else could you possibly want?
A***v –
I went a long time but I came thanks to the store all right
K***l –
Goods consistent with the description. Cats love to her play
S***c –
A little small for my cat. But it’s okay for a smaller one.
R***r –
Toys came a month before Novosibirsk. Everything is exactly like in the description. I hope the cat will like. Thank you! Seller recommend!
M***a –
Toys are very good, large. A little smell, but should fade. Packaging whole, came quickly. Everything is fine. Thank you!
T***A –
i love it. 3 weeks delivery. my cays are in love
Y***a –
Good quality, nice to hold in hands, the cat liked, I recommend!
I***a –
5.10 applied and 21.11 withdrew from the post office. The toy is quality and cute. But! The cat did not get carried away …. Sorry)
G***g –
The order in RB was almost a month. Packed in a thin package. Corresponds to the description.
B***i –
Cool toys cat will love them
A***n –
Package came, store recommend
L***h –
An excellent toy for a kitten, develops jumping 🙂 feathers are attached to a flexible rod. At the end of the bell. It is a pity that the parcel was 5 weeks, maybe because of the new year holidays. And the toy itself was found in the mailbox, so I did not have to go to the Post Office.
V***v –
Before Tula got about a month, cats liked)
Y***a –
Made so yourself Well, I think for a couple of times the cat is enough. And instead of the mouse you can lay down anything.
V***r –
Delivery super fast, less than a month to the Amur region Toys are good, quality norms. I recommend the store! Track code both in Russia and China!)
E***o –
Long delivery (more than 2 months), and so all the norms. Cats are happy, feathers from the ass of the mouse have already pulled.
K***k –
My small one likes to play with it. On a hard surface it makes kind of a big disturbing noise, but on a carpet I guess it s okay. It is easy grabable for the cat.
I***a –
Wonderful toy Cat playing with pleasure!
N***V –
Good product and good store. Came to Moscow for two weeks. Receive the mail. Hope the cats will be satisfied.