Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
Very much, engraving quality deep. beautiful color and design. came according to the specified time.
G***l –
REALLY NICE AS ADVERTISED WILL DEFINETLY BUY AGAIN THANKS TOOK 30 DAYS TO ARRIVE
E***s –
perfect very cute!!
W***i –
Very good!
T***t –
Mega-cool, thank you!
M***r –
Beautiful plaque, excellent quality!
Z***a –
the tag was good quality as described little bit heavy for young cats but am very satisfied thanks
D***a –
The icon is super. very quickly came to the czech republic in 12 days. everything is printed beautifully and neatly. thank you very much to the store
D***h –
Excellent, as expected! Many thanks from me and my pug!
R***r –
Thank you for the good work! everything is done on order! the only bit was damage from the top!
N***o –
The goods went very long, sent two identical, well, just like in Russia!
A***A –
Perfect
N***r –
good quality. the small was smaller than what i expected. my fault but definitly recommend
B***e –
It came after a looooong time
E***a –
Nice and useful thing. I definitely can advice to order this item from this store. He answered to all my questions and he was very nice. This item looks durable, this is second time when I order this – this item will be to my friends’ dog. Previously I ordered one for my cat.
V***h –
Excellent quality, which is higher than the price that is asked for. Buy do not doubt, it can return you once animal. I got it today, and i’m gonna order it for all the collars. P.s. In a personal message, write the store russian text that write on the front and back side.
N***z –
Perfect! perfect! Amazing the quality, I totally recommend it! Shipping very fast
E***t –
Nice heavy weight to it, solid, beautiful engraving
V***v –
I buy everything perfectly for the third or fourth time
Customer –
Absolutely beautiful
D***z –
Excelente lovely
D***r –
Ok
T***o –
Great thanks!
Customer –
Well received as ordered. The shipping took time though 🙁
R***E –
I absolutely love it!
V***a –
I liked everything, I’m happy. except one, the rings are sooo small.
R***r –
Very cool thing quality and the store is very kind and sociable did everything as I wanted
A***m –
Everything is clear as ordered. We wrote in Russian letters everything we wanted, without mistakes. Omsk was exactly a month. Such a useful thing for your pet. I made a mistake in the address of delivery, wrote immediately to the store, he immediately corrected everything and sent to the desired address, while such a small thing was tracked by the track number. It looks like in the photo, the engraving is perfectly clear (not printing). Boldly order, an indispensable thing when losing a pet for three kopecks
Customer –
Tokens are very good. Everyone wrote as it should. But the delivery is sooo long. The buyer’s protection period is over, I opened a dispute, but the parcel came the next day. Delivery took 2 months and a few days. Overall satisfied, not counting the long delivery, but it’s not the fault of the store.
N***o –
Color does not match and long shipping
A***a –
I arrive in over a month, but the wait was good as the product is exactly as I thought and even its But my expectations having a good engraving and being of good quality. It contains exactly what the store was told to write, thanks!
S***l –
A bit smaller than expected but still cute
V***o –
Arrived after 2 months with engraving, very beautiful!
Customer –
The addressee is chic, everything is done neatly and beautifully, everything is exactly as wanted
A***a –
Fast shipping. Thrown in a box
L***l –
I ordered a large one. For a large German shepherd is too small, and for a small dog will be super large. But it does not interfere with him. In Belarus for a month flew. Iron quality. Everyone wrote as requested
M***a –
Done well? The number and name are engraved correctly, only with a picture the store jammed. In the kit came 2 rings to choose from) looks great
V***v –
Fast, beautiful, inexpensive
Z***e –
I love it, it’s exactly like in the picture
P***p –
Great product, etched fine. Highly recommended, medal different and beautiful to see each other.
P***r –
Everything is ok, i love it. Metal rings were attached too. Delivered in time.
C***z –
They are great, quality material, super well-made inscription and perfect aesthetics. I would buy again
C***a –
Perfect size and engraving.
Customer –
nice all ok
J***n –
thankyou so much , i am very happy .
S***v –
Came quickly, store recommend
B***o –
It looks very good quality and the impression is excellent.
K***r –
great product n love the engraving on it
B***a –
Beautiful)
S***a –
It took a long time to order, but everything was received. The quality is excellent. Dogs like it too. Thank you very much. Seller recommend. I order a second time. Never failed.
K***A –
Very good store, xie xie!
G***e –
Wow!!! Beautiful engraving!!
K***k –
very good quality !!!
V***f –
All qualitatively, evenly, without mistakes! I think she will like a new sex toy))
C***z –
Perfect and very nice
B***T –
Model “S” Seems of good quality, to see in time
M***n –
very good, thumb up!
M***a –
Super! Thanks
S***o –
I order already 2 times the pendant is super.
T***a –
I recommend) quickly and efficiently
M***e –
This is probably the best dog tag I have bought so far. The tag is thick and not at all flimsy. The engraved part is beautiful and very visible. It comes with the rings to attach it to your pets collar (or in my case my boyfriends collar). I got the bigger one that was much bigger then ones I have been able to find before. My ONLY problem is that the store did not use the font I picked out……
Customer –
bom
P***w –
Cute
P***o –
Super happy and in love with the plates, they are beautiful and equal to the description. the very kind store asked him to put the number behind him and so he did. i recommend it to 100%, i’ll ask for insurance again!
E***T –
Excellent store, very good product.
T***a –
Super!!! Very satisfied. Chic tokens. Seller recommend.
M***a –
Durable, does not bend. Thank You
Y***z –
Delivery long well purchase satisfied
P***r –
Worth, very beautiful