Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
i loved this. very nice & loved this note from store
T***t –
Delivery ukrpost (22 days to Kiev SMS came) but in Ukraine does not crack. Matches as in the photo. Quality is decent.
G***n –
The parcel came in 20 days, fully tracked, took with coupon, the bracelet corresponds to the description of the store, take not the first time, the seller recommend
Customer –
Is goodly! Has cool clasp, should not SIE moved or fall.
F***r –
Very pretty and very fast delivery in 15 16 jrs at the meeting
O***q –
very good quality and packaging. A note by the owner was sweet gesture. my wife was very happy and totally satisfied.
O***a –
Beautiful bracelets-ordered in silver and pink gold. Sorry, the photo does not convey the shine of stones. A comfortable buckle allows you to adjust the bracelet on the arm, but on the full arm it may not fit. Good packaging-bracelets came in intact. A note with pleasant words (a successful marketing move) creates a good impression. Order from 07.01, came 01.02. Thank you!
R***o –
Prettier can’t be,❤, Sa price, as in the photo, it’s worth for small and larger dolls, adjustable and easy to put.
I***a –
Very beautiful, lick would not quickly get over.
F***i –
I love my bracelets. Thank you very much to the store for the little word.
E***u –
very beautiful and light-weighted! exactly as described! Might get another one! came really quickly in Greece, only in 23 days.
I***k –
Ordered 01/13-received 02/05, sent on the same day. The bracelet was packed well, came without damage and creases. The color is beautiful, does not look cheap. From gold you can distinguish from what, from yellow of course yes, from pink Not immediately, the eye does not catch but still the color is not brighter than Rose Gold. .. Pebbles shine, everything is in place, what else is necessary)))) let’s see how it behaves in the sock and when in contact with water. My wrist is 17 cm +/-, and the loose “tails” of the bracelet up to 2 cm remain. Thanks to the store for the good goods, and quality service)
Customer –
The bracelet is very pretty and neatly made, looks like silver bracelet with jeweler
N***a –
Quality is excellent! Ordered a second time)) I recommend!
S***o –
Delivery is fast, for a month it came.
M***k –
They’re georgous ❤
S***a –
Very beautiful bracelet, all the rhinestones are in place, shine cool. Suitable for any hand size, the length is adjustable. In reality, more beautiful than in the photo. Delivery to Ukraine up to a month. Thank you store!
N***s –
Already second once place order with this store and I am very glad. Branzoletki are swietnej quality and beautifully sparkle! Perfect for gift because fit for each hand and prezentują the sensationally Very thank you stores for gift, is lovely❤❤
F***u –
Bracelet arrived in Paris good quality, I advise
L***a –
Received the parcel waited a long time but very beautiful
U***A –
pretty 🙂
Customer –
Came as in the photo.. so nice and pretty.. no damages..nicely packed..i ordered in three metal colours.. am so happy with the bracelets..good price for quality..happy withe store.. i recommend 🙂
P***a –
Nice and shiny, flush and well embedded pebbles! Super! I am very glad 🙂
Customer –
Order placed on January 2nd. Received on January 13th. The ring is as described. The color is the one I ordered 100% recommended. I try not to wet it or anything like that so it won’t get damaged so quickly.
Customer –
Prześliczna!!! Thank you stores for nice letter. Greet 🙂
I***i –
Order satisfied ordered 14.11 passed 10.12 in OW. 6-size 16. With the store did not communicate
Customer –
The bracelet is neat, all the pebbles are in place. Took several to combine. Looks great.
A***s –
They are beutifull , as the picture said, and they arrived as expected time, acouple day earlier in fact.
R***r –
Cute bracelet. Very thin, neat. Color and quality correspond to the description. The order came to Moscow in 5 weeks from the moment of the order, in time laid down. I recommend the product and the store.
P***g –
I love it! It looks really high end, and the material is very nice too! Awesome store, I bout ir on 11.11 and I received on December 18th!
M***V –
Good morning. I arrived with my products this morning after 23 days
N***o –
I fell in love with him at first sight! The bracelet is just super! Such a gentle, exquisite, the photo does not convey its beauty. Made very high quality. It was packed in a “puffy” and in a paper bag with a “puffy”, in general, reliably. Smiled the note from the store. Thank you!
V***z –
Beautiful! A wonder of bracelets. Excellent quality. Happy with the product. I recommend 100×100 perfect!
P***a –
Very beautiful!! ordered in silver color, now I will order other colors too
G***a –
Hi dear store I have arrived the goods in good condition thanks and seller
N***a –
beautiful product.
T***a –
Gentle bracelet, tiny but elegant and shiny. I recommend. Came to the Czech Repubilc in 2 months————————-ČESKY——————————> Něžný náramek, droboučký, ale zato elegantní a třpytivý. Doporučuji. Do ČR dorazil za 2 měsíce.
J***a –
The bracelet is cute with różowo-miedzianym color. Clamp is very convenient and simple to use-Inside Caster is silicone puck, after which chain smoothly przejeżdża as chwyci up both chains, without this don’t zsunie so palm bracelet not to fall.
K***a –
All OK
Customer –
Bracelets have a very fine and delicate finish. The products are wonderful. Thank you for attending my order.
R***o –
Quite liked! THE color is soft/discreet. Looks a gem! Hope not darken
Customer –
When I saw the ring in the bag, I thought, well, the hat. And when I dressed, I really liked it. Delivery to Mo less than a month!!!!! This is awesome as fast for such a cheap product. All pebbles are in place. Chips, stains, etc. No. In general, I advise the goods and the store.
I***a –
Stunning bracelet. Made very high quality. Pebbles shimmer as if it were “Swarovski”. For such money quality is excellent!
A***x –
All as in the description I really like, beautiful. I recommend.
Customer –
I wear without removing more than a month, everything is fine. Full review on YouTube channel thetayechka
M***m –
Bracelet looks very nice. I have thick wrist and hard for me to buy matching bracelet, but this is perfect. It can be adjusted. Additionally attached liścik from store. Recommend this purchase
A***l –
Beautiful
Customer –
Very beautiful bracelets, I bought all three and I am satisfied with all of them. I was wondering how the adjustment works. Inside of the pearl is some silicone material so the bracelet can be accurately adjusted without damaging. Thank you to the store for nice handwritten message.
L***l –
It is beautiful!!! So elegant and good quality! Thank you very much!
D***o –
Very beautiful and quality bracelets. Pebbles sparkle chic. True, leave color on the skin. Let’s see how much dust is enough. Clasp holds well. I am happy with the purchase, I recommend!
L***a –
The goods came quickly! Very beautiful, neat bracelet. My watch fits perfectly. Thank you very much to the store!
A***v –
Very high quality bracelets. In Silver ordered a second time, already for a gift. The first I wear six months and it is in excellent condition, nothing is darkened anywhere, pebbles shine. Delivery is fast, everything is packed well. Thank you store, prosperity store. I recommend
E***a –
Fast delivery OK. 2 weeks, goods consistent with the description, not zawiodłam the recommend product and salesman.
M***a –
Shipment has come in the month. Bracelet great the presents. Recommend.
S***y –
Excellent. The hand looks cute. Quality is good