Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***d –
 Object compliant, serious store, free groomed, recommended + + +, Thanks
J***e –
Compliant to my hold cats happy
G***k –
My cat loves this, Thanks
J***s –
Send fast. Bag two bags of mint. One in the toy + one spare. Toy like me and seals. Very satisfied, recommend.
N***r –
The cats liked it 🙂
L***x –
looked good cat like it
Customer –
The product arrived to the Netherlands really late.
K***e –
The cat has not yet realized that it is necessary to gnaw)
S***h –
100% perfect. good size. lots of quality
N***O –
My Pussy find it very nice.also is and cheaper than on some sites. recommended petsmaker store
R*** –
Thank you! I hope my cat will like it
L***e –
cat loves it
T***A –
While the cat did not appreciate, but the delivery is very fast
N***a –
It was a month in St. Petersburg, it was tracked. Silicone, inside cat mint, cat is happy 🙂
M***a –
Very good, ideal size, delivery super fast
O***a –
It came quickly. Thank you.
N***a –
35 days to Yaroslavl. It smells a bit. Gum came with two bags of cat mint.
M***a –
My cat liked it;)
C***s –
Arrived well thank you
S***s –
Cute.my cat interacted a lot with it.
Customer –
thanks ferry fast delivering
L***r –
Nala adore se trimbaler avec 🙂
G***o –
For cats very heavy toy
Y***a –
Good quality! Cats are happy. The main thing that is durable)
L***c –
mon chat aime
C***E –
article inutile
D***c –
Great Product
P***e –
Excellent!!!
Customer –
These are great! My cat played with it straight away! Thanks!
D***n –
They are crazy about it
Customer –
It’s okay.
B***n –
As described – just waiting for cat to play with it!!
L***r –
Compliant product. My cat liked it, unfortunately the dolphin tail did not resist after a few minutes of bruising.
C***r –
Item is as described. Ordered Oct 12, arrived Nov 5.
C***o –
my cat adore it 🙂
N***x –
Perfect :)!
Customer –
Product according to the ad and arrived very fast!!
H***e –
Received just in the knick of time
T***n –
Cat does not inspire yet
E***l –
Same as the picture. My cat likes it so much that he ate the tail…
B***f –
Item was received in Germany on day 43 after placing order.
V***v –
It came quickly. Size solid. 2 bags with some smell included.
V***v –
Cat liked
F***c –
25 delivery days since order. My cat likes well. I can’t say yet for effectiveness on breath.
N***a –
Well received, fast shipping, consistent with the description
A***l –
Cool fish. In a pompon an additional bag with mint. Cat tried to bite tail
P***m –
The fish is made qualitatively. Cat Mint did not smell from the word-at all. Playing cat fish for 10 minutes, and then she herself began to play with the fish. You can smear a bag in a fish Valerian. Then exactly the interest will be)) I recommend to purchase.
E***s –
Silicone is a little dense, maybe better for small dogs? It’s a fun toy anyhow
S***a –
In the kit there are two bags with mint. There is a slight smell of plastic, so cats are waiting for it to fade. In general, the thing is cool, I recommend!!!
I***d –
Kindly Seller, Shipping time quite long. Good Quality, my Cats like it.
E***v –
Cool!
K***a –
Good
K***e –
Is a Gift and was still not tasted. I hope the Cat like it
Customer –
My kitten really likes it, and the scent of the herb sachet inside it likes it too. Very happy with the purchase.