Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
The leash is just super! Light, soft. Carbine is very light, that terrier walks quietly! Quality at height, order, will not regret!
F***f –
Thank You Very Much. Super lead. Delivery fast.
E***e –
Just parfais I recommend + + + + fast delivery I’m water ce
I***a –
Leash afigenny, will not regret, delivered quickly
A***a –
Order 11.11, 25.11 have come in Krasnodar. If you can put 10 stars-I would put! Quality is perfect. Soft leash 2 meters, with reflective stripes. Gift adresnik
T***a –
Quality at the height, the store put both a leash and a collar in one parcel that is very convenient, went 2 weeks, kabura super, put 5 + recommend for large dogs we have labrador!!!
I***v –
Excellent leash, soft for hand, convenient to walk with dog, carabiner does not fly when jerking
T***e –
As always, excellent product. Fit my dog exactly!
C***z –
good
Customer –
Everything is fine! The color is very beautiful! Durable and quality harness and leash! The size exactly approached my dog. There was a bit of a snag with the post of ukraine, as they indicated my number without the operator code and i was looking for a parcel for a long time on all the soil of ukraine and found on myst ekspress (previously did not know about this post) after about a month, but the good received everything!!!
C***a –
Neatly Made, en pair of dyszek more expensive, recommend
A***s –
Very good quality, received in time. Length correct I recommandz
P***a –
Excellent material, super fast
L***y –
Terrific! Post office Courier the house came up before shipping! Daily automatic bar as patting oh give writing is much stable rea. Buy when unique customs codes need note please ~~
I***a –
Great leash and collar! Fast shipping. Thank you store!
K***e –
I ordered a leash and a collar for a puppy. The leash is stitched qualitatively. It is made without complaints, from a pleasant durable, but at the same time soft fabric that will not “cut” the hand if the dog pulls. The leash has reflective elements, and the store logo. Carabiner inspires confidence Durable cast metal Came the parcel for 3 weeks, all goods with store tags! Packed in an individual bag. Length 2 m taking into account the carabiner. From the heart of the advice to look in this store to everyone who has pets
L***l –
Material quality is awesome and ideal for close streets because when it hits a headlight illuminates the dog. Found excellent. Really a good purchase and comfortable material for the dog.
A***v –
Thank you very much. Everything came quickly and as always super quality. We have this second leash (the first still alive him 1,5).
D***r –
Everything is fine, fast delivery, quality goods. The order from this store is not the first time.
P***a –
Very good workmanship
M***y –
as described, I received a gift also
A***d –
Great leash. Quality at the top. Super fast shipping. Thank you for my dog
P***k –
For the truth pretty lanyard, neatly made, has glare. Convenient, well it holds. Delivered by courier under same door. Super!
L***l –
Super 🙂 rewelacja recommend to everyone
Customer –
The product is perfect and the quality is excellent
S***o –
All perfect.⭐️⭐️⭐️⭐️⭐️
J***a –
As always, an excellent product. Recommended %
B***v –
To Dushanbe in 3 weeks. Everything corresponds to the description. The store is very good, I will order from him more. I recommend.
I***n –
Cool leashes quality is super. order will not regret!! ‘)
A***o –
Ordered 11.11., received 12.12., fast delivery to Ukraine, Dnieper. The leash is made qualitatively, the brand is excellent, I already have a collar from this store. But Accidentally the store sent a smaller size, after my message the seller immediately sent the right size to me and apologized for what he respect, all sellers would work so hard. Immediately the seller gave the track the number of a new parcel, for which he 5 *!
Customer –
Excellent
K***k –
Ideal length for quiet walks. The leash does not rub your hands.
N***k –
I am satisfied with the product. Shipping to Netherlands only 11dni :). Contact store good.
A***a –
Chic leash! durable, tight. will hold any dog. now under it I will order a collar. I advise, excellent quality!
M***a –
Excellent quality and perfect size to let the dog will to explore the world.
A***a –
Lovely leash! Soft, comfortable lies in the hand. Bought in the kit to the tail. Fits in color perfectly! Everything came very quickly. I recommend this store!
M***a –
I order again. All this company like sewing excellent, the material at the height. But compared to what was bought two years ago, this leash is slightly thinner. Perhaps it is also from the length of the leash. She took for border collie. Fits well
E***r –
It’s the first leash of this brand that I buy, but I’ve been using a harness of the same brand for 2+ years can definitely recommend it. The leash feels a bit too synthetic in my hand, but the material looks good. Reflective pattern along the leash is awesome for night walks.
D***d –
Leash Super!
S***d –
Very good super comfortable
A***c –
ok
Customer –
The leash is very soft. The large version is perfect because it gives my dog a lot of freedom while still being under control.
L***i –
Very good and shipped fast!!! Recommended
J***a –
sure good leash! I recommend
A***a –
The leash is light, comfortable. Quality is good. Thanks to the store. The parcel came quickly.
E***a –
The best leash of all that we had!!! Thank you!!! The dog pulls and the weight in it is almost 40 kg, and it softens the jerk and rwan does not hurt
K***i –
the quality i have seen! very accurate and even better than expected
Customer –
Great thing! Super quality! I recommend! Fast shipping!
D***a –
Oh, I just enjoy)) the best quality ammunition for dogs)) ordered a leash with a harness. Slapping: size L ideally sat on my girl Siberian husky, even with a margin on the winter undercoat. The size of the harness is easily adjustable and around the neck and around the torso. The front bar is quite dense and wide. Inside is a soft mesh lining. The ring for the addressee is semi-hidden behind the black mesh-maybe my dog will stop losing them?)) there is a convenient jerky handle. Leash: Thanks to the lining of the leash is soft to the touch. Carabiner leash is powerful enough. Around the perimeter stitched with reflectors both a leash and a harness. In general-the order is very satisfied, I will order more. In Ukraine, the order was exactly 3 weeks for the Department of meest Express. I ‘ve been tracking all the way. Seller recommend.
E***D –
Very good quality. The shipment is fast and neat. I recommend!
M***v –
Beautiful leash, hand comfortable. After testing, I will finish the review. I took it with a collar, it turned out a bright orange set. it looks all very high quality. the store for All Thanks, sent quickly.
L***a –
Great! I will order more
E***a –
Thank you! Bright and soft leash! Took for Labrador-we will try! 🙂
B***t –
Excellent quality. 100 percent recommended.
S***m –
Product is too great for kids adore so glad * ^ ^ *
A***v –
I like it very much. Delivery over fast. The order is satisfied. Thank you store
G***k –
All in how best fine
M***d –
It came very quickly to Moscow, I liked the quality, I will visit this store not once.
A***v –
A good belt, very bright, especially when you walk with your own.
A***r –
Excellent fast shipping. NDS
J***n –
Finished neatly. Soft inside.
Z***l –
The store is excellent! Sent fast, sent the parcel just as very quickly. The quality of the leash is perfect. I advise the seller and the goods. Thank you very much!
A***a –
29.11. 2019 ordered, received 03.01.2020. Excellent quality as always, ordered a leash for a male dachshund 15 kg. Perfect!
F***z –
Fast shipping and excellent quality
L***V –
OK
F***n –
kvalitet! og tingene jeg bestiller, bruke i snitt maks 2 uker eller mindre, på ALT så langt. Glem hele Wish, kom mer lun til å handle her fra nå av@
M***a –
The leash is very durable. Long. Comfortable. The light is reflected. It came very quickly. I recommend. For Beagle size C came up perfectly.
Customer –
Love this leash, long enough to have control of your dog and teach them to walk by your side
T***a –
I’m delighted! Quality, good leash, soft, comfortable, use as a parade-off! They took for golden, it feels like a larger dog, the carbine is strong. Thank you very much to the store!
R***a –
It is super nice, quality very good, and beautiful color. Is more long than I imagined, But good. It suits me for many cases to be long. The received super fast
E***a –
Very high quality product! Carabiner metal, leash with reflector and strong enough. hand does not cut. very satisfied with the order.
S***a –
Very high quality and reliable strong leash! But I was mistaken with a length (slightly less than 2 m.)! I have nowhere to even apply it… sorry!!! It’s my fault. Thank you to the store. Fast and good!!!!
A***i –
I received the product in good order and as described. Good transaction, thank you!
A***v –
Quality gear, satisfied dogs and I
J*** –
Very very good quality
F***n –
Came quickly. I bought the same collar, so the quality already knew (excellent). Happy as an elephant. Seller good luck in sales
K***l –
I order a leash for the second time (the first took off good people when the dog ran away). The quality is excellent, in the hands comfortable, looks super. Last time delivery to RB was 10 days. This time 1,5 months that was very upset, because I really needed a leash. Last time I ordered from this store a harness. The quality is super, but the price now from the seller is more expensive than from others, it also upset. Therefore ordered in another place and delivered by the way in 3 weeks. P.S. Advice seller to track their regular customers and make discounts!
V***k –
Erased paint with carabiner over time
Customer –
Just as the size L is not 3cm but 2.5 but c is not matter leaves top
O***a –
The leash is excellent. No complaints. Everything as described by the store.
R***a –
Good quality, fast delivery
T***w –
Super quick shipping, the color red / yellow looks amazing and quality is fantastic. Will definitely order again .
Y***a –
Good quality. In the hand is ergonomic, does not slip. The carbine is reliable, a little heavy. Convenient for training. Reflector not impressed
T***a –
Corresponds completely, a good store!!! Thank you.
K***e –
I am always buying from this shop. Fast delivery, high quality products. Thank you!
Y***a –
Chic thing. In stores the same costs from 1.5 k
F*** –
Perfect. And they arrived very quickly.
N***n –
very good store. recommended. fast deliver.
E***a –
Very comfortable and reliable leash!
A***k –
Great product, already ordered Then for The 2nd time
Customer –
I really like this leash, i order not the first time, just first i made two leashes one long, and this one will be short.
Customer –
I really like this leash. Yes, a little expensive, but the quality is very good. Each time walk the dog for a walk and enjoy this purchase.
K***f –
Excellent quality leash. This is the second one I’ve purchased because I liked the first so much and wanted a different colour.