Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***a –
Cute, not too thick
A***a –
It’s fast, well packed. Size XS for small puppy or kitten
K***a –
The house is soft, the dog likes. But the open part of the wire dog ate
S***k –
My customer liked it so much, she bought a second one. Thank you 🙂
E***a –
Cool mink!
J***t –
Exactly as description. Our dog sleeping there like in.
L***R –
Size S is perfect for a 1,400kg York toy
A***a –
The goods are exactly on their money, sewn neatly. It came quickly. The color is pleasant. And most importantly, my pet likes. Thank you!
R***r –
I love this great! I took a size L and my bitch is a still life and it suits her well
G***o –
Great product, serious and professional store. Very good seller, 5 stars
T***a –
The product is thinner than in the picture, the shape does not hold so, but OK
V***o –
Delivery is fast. My pets have already appreciated a new place. The only thing I did not like is the twisted frame for the canopy. Does not straighten.
M***r –
genial
Customer –
Very nice
I***r –
very small
L***s –
Everything ok. Good product
A***n –
Great House. Cat liked it.
Y***o –
The order was a little less than a month. The quality of the couch is very good, sewing neat. There is no foreign smell. Funny fasonchik, our cat liked. In the photo Maine Coon, 9.5 kg. Bed size L. recommend!
Customer –
I love it thank you so much
L***x –
Attention small size
U***o –
Normal as in the picture.
A***a –
Very cool house!!! The cat is happy!!
N***a –
Nice house
S***p –
Thank you!
N***v –
highly recommend product the dog is happy
A***a –
The cat immediately liked it, the Cornish Rex size M perfectly approached.
Customer –
Not as thick as it looks in the pic but my rabbit got used of it very soon. Speed delivery, overall was a good deal.
S***s –
Within 7 days after order within. Super nice for the dog. Size L
B***b –
The size of the cat Sawyer is very hilarious
A***z –
Super Like described our dog loves it
G***n –
Very fast delivery.
A***t –
Great House. Fast delivery-17 days.
E***a –
Delivery slightly less than a month to the Post Office. The size for the Chihuahua puppy is normal, but you do not get very upset, it is better to take a little more. The dog liked it, she played it a little, sniffed and tried it on the tooth. Whether it will sleep in it, I do not know. Thank you to the store. I recommend.
Customer –
The description is exactly as shown
A***a –
The couch came, the quality is good, as in the photo. The parcel was tracked. Delivery 3 weeks. Seller thanks!!
A***v –
The fastest delivery among my orders. Quality is good.
I***r –
The puppy immediately determined that this House is intended for him, climbed inside and sat down. Now he sits there always when he wants to bury the back, for example when we come back from a winter walk. He’s very comfortable there. And sleeps of course, too. Buy more!
Customer –
very satisfied with this product
K***a –
Good House, thanks to the store
A***n –
Great House, our York really like, for him took L size, he falls apart and kicks, for our dog it’s the best that we bought, all these beds garbage, he feels protected here, I recommend
H***y –
This item is of good heavy quality
Customer –
Som spokojný ďakujem. I’m happy thank you.
M***k –
Today arrived, goods and in declared Time delivered. Product bad processed and broken, unfortunately, no matter the Dog loves it
N***a –
Fast delivery, excellent quality
M***d –
My second order. Very happy with the item.
D***v –
The bed is soft, does not smell. Very fast delivery-15 days to Irkutsk.
N***a –
The product corresponds to the description. Delivered for 21 in Donetsk. The house is excellent, thick bottom, warm fabric. For sneeze 2.300 kg is quite spacious. I will order more for my sister.
N***a –
Super
M***R –
Arc curve, not holding
F***f –
Very beautiful basket.
S***v –
The cat really likes it.
Customer –
good product for a good price
M***d –
Fast delivery. Excellent product. Dog LOVE’S it!
M***e –
very fine
T***a –
All Super
R***r –
The goods came quickly, the quality is normal, the size matches
N***a –
Excellent quality and great house for toychik. Straight Super)
R***r –
It’s come fast and perfect. That’s the second I buy, I totally recommend it!
J*** –
As always, the bags are wonderful. She took for a guinea pig. Baldeet my pig)
L*** –
Our ears really liked the beds. Soft, cozy. Took the largest-capacity: three cats of medium size. Going easily, nothing superfluous sticks out. A huge plus is that the “frame” are plugs. Ordered loungers on the second January. Delivered already 20.
A***t –
The photo is better than actually
S***y –
nice mat for small dogs, product is as decribed. thank you