Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***d –
Received very quickly very good product Thanks
V***i –
Normal
V***v –
All as the picture. All works. Thank you very much.
E***e –
Well received
A***a –
Good
A***f –
Fast delivery and worth the price
J***e –
Securely well arr. Use this line after use again after the lift.
Z***s –
Very good store and material works very well. I recommend this seller. Thank you
C***r –
Very good, all functions perform as described.
A***a –
Satisfied with the product. It’s kind of worried at first because by following up on the package I seemed lost. But I received it in perfect condition.
E***s –
Very nice and practical I recommend the store
Customer –
Bien
Customer –
Fast shipping! Excellent quality!
P***e –
Top
R***s –
He doesn’t take his cell phone too hard but enough for normal driving.
Customer –
Everything works. Two mounting options, holds, charges. The product corresponds to the description.
Customer –
Items work perfectly as described, the “arms” open and close as they are supposed to do. charging is very fast,
Customer –
The item is well packed, all in full set as in the description, delivery is fast.,
Customer –
Delivery time is ok, and the product is as it is.
Customer –
Very fast delivery, quality is good.
B***d –
Look good
Customer –
Received, thank you very much.
S***v –
Quickly 14 days from China south of Russia taking into account coronavirus packaging excellent product quality perfectly connected works perfectly advise the store
F***r –
Parfait
M***s –
Prima
Customer –
Convenient holder, charges well. Delivered quickly. The store is good, recommend
G***k –
Case pineapple high charging available
Customer –
Holder cool, and less than a month to the door, good store!
Customer –
12 days to. That is best quickly. And everything works properly.
Customer –
Got everything working fine.
Customer –
The parcel came in the specified period. Looks expensive, thank you very much.
Customer –
Everything is well packed, it works so far well! The photo shows! And it looks beautiful! Did not make an unambiguous impression!
Customer –
I recommend.
Customer –
In less than two weeks, everything works, thank you very much to the store!!!!!
R***r –
10 days approx, were delayed, super fast shipping, just try!
Customer –
Todo perfect works well, good store
A***s –
Perfect
Customer –
Corresponds to the description.
Customer –
Works chic, I recommend, this is already the second for the sister
A***a –
high quality product but meets its function
Customer –
Great, it’s relatively fast to Israel.
A***r –
100%perfect
N***s –
Perfect condition
Customer –
Goods consistent with the description. Recommend! Shipping time is 2 weeks. Recommend.
Customer –
Came in excellent condition, without scratches and other things. Quick. Charges, in work so far only a day. Let’s see.
R***o –
Good store and reliable
Customer –
So yourself
Customer –
Good.
D***d –
The goods are good. Everything works. The store sent quickly. Delivery is also pleased. Thank you!
J***o –
Very good to the stuck and good
Customer –
I’m very satisfied
J***e –
Correct the item and packing.
Customer –
Product works perfectly, but the finish if better would be the best of all chargers, advise buy because is very practical
Customer –
Excellent headphones. Track tracked. The store immediately sent the goods
Customer –
Everything came)))) even work and charges.
Customer –
Okey
Customer –
Looks beautiful.Seller ship the order immediately,and I also receive them in short time,I am happy and will buy again,5 stars!
J***n –
Top
F***n –
exelent item i will buy more
Customer –
Thanks
F***s –
good
J***o –
I arrive in about 10 days, fits as described by the store, good quality, works well.
I***z –
thank i love it.
D***r –
Received really very quickly a very big thank you to the store speed rewarded by 5 stars