Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Good collar. A little while bolshevat but not scary will grow
L***a –
Quality at height
A***n –
The order came for 3 weeks, the collar is very high quality! The clasp is strong, for shelty came up perfectly!
J***t –
Perfect and very beautiful necklace for the price
O***a –
On the pug collar came up perfectly, there is still a stock in size. The parcel came to finland for a month. We under the color of the tape measure what you need!
L***g –
Very fast delivery. Highly recommended this store.
L***l –
Fast shipping, very practical and cute collar)
Customer –
Good collar. Corresponds to the description and dimension grid. I bought specially for the summer-for swimming in the river, to quickly soch. Delivery is fast, to kiev for 2.5 weeks.
N***n –
Big straight according to color choose good quality
I***i –
Everything is exactly as in the photo. I ordered different sizes for testing. The castle at the red tight.
A***a –
Good quality. Check the time))))
A***i –
Delivery to Ireland month.
A***a –
Supersky collar)) came for 3 weeks in Kazakhstan. Very strong with a good buckle, for small dogs is an ideal option. We got a puppy. A good photo has not yet turned out, because the puppy is delighted))) thanks to the store!
A***l –
Invited 30.8 reached 6.10. Small midi.
V***s –
The parcel went to samara for more than a month. The buckle is dense, strong. On chihuahua 2.5 kg. Approached (adjustable)
M***i –
Ordered 8.09, provided 8.10.Pasuje for my dog, all okej 🙂
E***e –
Cool blue, green is huge
Z***b –
Good good collar. For such money just a ball. For fighters will not go, but for medium and small breeds it is.
A***D –
received in a month. nice, strong
C***h –
Great quality! Got it for my dog to be Scooby Doo and it’s perfect. He’s an 80 lb Shepherd mix and this fits him perfectly on the loosest
R***r –
The goods went very long, but not through the fault of the store! Fully corresponds to the description! Very good quality! I recommend this seller! Thank you!
S***l –
Welcome it lovely solid dog collar
S***i –
I am very happy with the quality of this collar! It is great value for money, thank you very much!
V***a –
Good collars!
L***G –
I read the description inattentively, I thought that it would be wider and Fastex stronger. And so everything corresponds to the description
Customer –
Very beautiful, fast shipping and super quality! Seems to be even better quality than similar necklaces sold in France! I recommend!
F***e –
According to the description.
K***a –
Got into RB for 4 weeks, the size M is a bit too big for Jack Russell terrier, but we found a way out, I recommend!
V***n –
A regular collar.
D***n –
Super. Arrived in 3 weeks. I’m satisfied. Solid and cute!
A***a –
Everything is fine
R***r –
Good quality-the store is well done, about how.
N***a –
As described good quality. Very quick delivery well done
B***e –
Very serious Site. The necklaces are impeccable. The colors are true to the description of the ad. Very good quality.
I***a –
The collar was almost a month. I would like wider. Otherwise, all the norms. Track tracked
C***l –
Very nice. Speedy delivery. Thank you.
K***i –
Obj.26/, prislo 25/2-SoM peaceful but for photograph them it akoby horcicovo zlta and prisiel hnedy (svetlo hnedy)
J***a –
On that Terrier size s came up perfectly
Z***a –
Very good quality and very fast delivery
M***c –
Small and light but ok for this price
M***y –
For 6 months Jack Russell the smallest size came up. Of course freely but does not merge.
R***r –
excellent! strong densed fabric.
A***a –
Darker than the picture
E***a –
Order received in 12 days.
Customer –
Follow the description
R***r –
Good, recommend
F***b –
Super solid, all-in-all identical to the big brand necklaces found in pet shops
P***n –
We love this collars, just would like to have one in pink
U***r –
Fast shipping to USA good product
V***v –
Perfect for goat good quality.
S***a –
Cute!
T***n –
Exactly as described, really nice blue collar and was received within 3 weeks after ordering. Highly recommend this store. Thank you
I***a –
Fully correspond to the description and photo! I am happy with the purchase, I recommend!
Customer –
Ordered M. For a puppy bsho for 3 months well, I think until six months enough, then the little one will become. The castle is good
Y***a –
Good collar, bright as in the picture. The quality at first glance is also good.
A***a –
Kind of a good collar.
F***r –
sadly it was to big for my chihuahua
*. –
As described thank you. But without Packing in my mailbox arrived. :/Shipping time almost 7 Week in Switzerland I find quite long.
F***n –
Norm is light. Dog does not even feel it
Customer –
Very hard to open, not buy if had tampered or seen live. Hurt finger. Difficult to handle.
T***a –
The parcel is delivered without damage, the dog has all approached. thank you very much.
N*** –
Excellent quality and durability thanks store got delivered on time.
R***o –
See the sizes of collars, ordered by his fault, did not fit
C***c –
Fast shipping, good quality, thank you
T***o –
Nice fit
E***a –
Good collar for zvergschnauzer. Color sent, what you need. Very satisfied with the purchase.
A***a –
Good quality
A***a –
Excellent collar, very strong, barely unbuttoned. For me it was very important, because the dog on the street sometimes rushes sharply at the dogs, there was an experience that the collar was unbuttoned. I am very happy, I will order other colors.
S***s –
Went more than a month, there are no questions to the quality, everything is fine. Took for zwergpinscher
V***n –
Perfect, great fit, nice, thank you!
A***s –
Very beautiful, good material and sturdy. Suitable measurement
A***a –
Quickly and qualitatively… on a small dog the most, but when you move, it seems to me that the bulldog will sit easily, but narrow of course… size s)
P***s –
Punctual shipping and product is according to descriptions.
Customer –
Very quickly came the goods. Quality is excellent! Prodovets recommend. For Jack Russell took the size s.
M***y –
perfect exactly like the photos
M***n –
In lipetsk was a month. With delivery cost b130r. Ordered by mistake in a heap with other goods. He’s not worth that money.
C***k –
great collar. I already embroidered my dog’s.