Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Excellent sweatshirt) quality is good, sewn neatly, although you take it and wear it)) In Krasnodar came in 2 weeks. Seller respect. The request to send another color responded positively. Thank you)
M***a –
Very cool sweatshirt. No smell, no protruding threads. Just ideally approached the cat))) runs already in her store recommend!!! The Len region has reached less than a month!!! Everything is fast and cool!!
P***k –
Good quality and nice in touch, but a bit small for my cat.
B***e –
Trop Mimi goods
A***a –
Kind cat but dog Tez satisfied 🙂 need by head przekładać, no rozpinania wiec better take bigger size 🙂
5***5 –
Ordered 14.10 26.11 came the goods in Ulyanovsk. Get a simple package at the post office. Good quality sweater, joints are all equal. Was just bad smell when unpacking, but disappeared for a couple of days. Lining is warm, soft. That’s just a little too small on size M. And cat, respectively, it goes to the заправский boxer IN general, are satisfied with the purchase.
V***v –
Fit, and the cat took a normal, toothed and claw guard
S***i –
The goods were delivered very quickly only 3 weeks. Well packed, no third-party odors. Quality is good, the only inscription is certainly not clear. With the size seems also hit, although probably it was possible to take more. Overall satisfied. Thank you.
A***o –
Sending in Slides Могилёвской region. Come for 21 days, track completely. Within The “fleece”. Problem to put the cat-doesn’t want to…)))
M***m –
Received nothing to say my cat made 3,4 I pri M he goes perfectly thank you to the stores
I***a –
Cool blouse! We are satisfied, the cat is not very))) the size approached the medium Cat 5 kg. Although it was possible to take M. In the abdomen is dense)))
J***a –
Ubranko cool, well sewn. Dimensions comply with the size table. Cat cool looking.
P***p –
It came quickly. in the Kemerovo region less than a month, the store is sociable. Cat in shock
V***o –
It’s all right. Corresponds to the description. The materials are good. Got a little less than a month!
S***v –
Funny blouse, the size approached well, the Cat Dragged
D***e –
Size corresponds arrival in 10 days… My cat likes it. .. Do not try to remove it!
A***s –
Excellent Product, arrived on time, very good quality and fit my Gatica very well
M***a –
Koteyke 6 months, weight 3 kg. Approached the size of m. Some threads stick out, but not critical.
E***A –
Not to say that the cat is delighted, but I like it!)) The main thing came in size. Thank you! With the store did not communicate.
L***h –
Very cool! Qualitatively sewn, delivered in 15 days. No foreign smell
V***t –
In the middle of the insulation, on the Cat 7 kg of rosemir L in the pitik, the brother of the creature went all hour that three not in the smells
N***t –
Good product Seller very well Good communication Deadlines quite long order early December received February 5
R***r –
The blouse is very high quality. One minus, the goods went very long, 4 months.
I***o –
In Peter came the parcel for almost a month. The quality is excellent, all the seams are smooth and neat. I ordered for a kitten with a margin, but while the clothes came this woolen bag managed to stretch out in width and length. Now the sweatshirt is back to back. Cats, as they saw him, were not wrapped in their voice. The cat does not try to remove, but it can be seen that it is not very comfortable-it is not used to wear anything but a collar. I think if you wear it more often, it will get used to it.
M***m –
Zamovlyala on the cat 5,6-6 kg. Yakisniy’s goods. Extras photo
A***a –
Good jacket, but on the Sphinx 5 kg L was more
S***v –
Cat did not like it when you dress barely walks on half-bent, learned to shoot yourself
H***e –
As described. Good quality and good transaction thanks!
A***y –
Very cute and soft. the largest size fit my very large cat.
K***k –
The blouse is super. Delivery to Voronezh exactly a month. The cat in it is convenient
Customer –
She looks perfect! (My cat weighs 5 kg). Very kind salesman.
I***h –
It came pretty fast. Sent even faster. Quality is super. Definitely recommend
A***B –
A little too small for my big cat, I took the
E***v –
Funny thing, the cat really did not really like it, acts like a straitjacket, when the redhead does not behave well and the cat behaves like a raised pet, well, to spoil
A***z –
10 January order 12 February delivery. Size M is small as S As przymierzę it I will add information.
O***a –
Quality clé. Delivery of the week 3. on a cat weighing 2 kg is too big
A***v –
Less than a month, quite dense, warm. Thanks to the store.
F***r –
Very nice, good value for money. I do not regret my purchase
E***r –
Very accurate to the photo, the size fits the description. A The Cats les fit nicely!
S***s –
Perfect just taken a size too small
Y***y –
Super thing. Quality is very good, quality seams
N***a –
Clothes came very quickly, thank you! i hope everything was disinfection well .. I’ll go wash. later I’ll put on a cat and add a review.
G***n –
Kiki On Rap! The hoodie is cool, the letters are slightly lighter than in the photo. But in general OK!)
R***r –
The jacket went to the ECB 1,5 months, corresponds to the description. I took on a one-year-old cat 3,5 kg size M, too big, he walks out of it while. After washing, all the letters are in place, does not shed and does not smell, the threads do not stick out. Blouse on thin fleece. I recommend, though the cat is not very pleased 🙂
J***s –
Was Speechless… LOVED IT!!! Ordered the fatiota 02/04 and arrived in 1 ° day stipulated time delivery 02/19 (+ /-15 days, very fast!). Was afraid of ordering the wrong size, but thank God hit at first, acenta a glove. Whenever I you wore it not Budge was paralyzed, kinda like that was to use a forces, and when spent some time without being the border it, it arranjava somehow get rid of clothing. Now can finally make as having a security ahah kkkk…
A***a –
Came quickly)) very nice jacket with a soft lining!!! Pts came
F***r –
Duge garny svetrik! Iakishno poshiti, OPIS will open your door.
A***a –
Cool outfit, only the cat perceives as a smashing shirt sewn qualitatively, капюsh
E***e –
Cool suit! The cat, of course, is in shock, and I really like it. Quality is good! Well sewn!
G***a –
Very nice and warm satisfied with my choice. Thank you
V***o –
Super quality! The seams are even. On the cat 4.2 kg. I took m, slightly shackles in my chest. We’ll take more!
Y***o –
The goods came quickly. Neatly all sewn, the threads do not stick out, the letters are clear. Size m well approached the cat weighing just over 4 kg. Inside is a soft fleece (or something similar). When dressing koteyka resists, but does not remove. I hope to get used to it)
Customer –
Good quality. Looks warm. Letters not so bright and even coated as in picture. But in overal good products
A***v –
The quality is excellent, sewn perfectly! Cat in afiga, but used to))
K***a –
Kangaroo class, I really liked. The truth of the cat did not really like it. She got hurt. Size M, just right.
L***l –
The cat is certainly not very satisfied, too large sleeves, and so everything is good, there is no smell, everything is qualitatively done
A***v –
Little order size for two more
Customer –
I LOVED this hoodie! Although my cat hates it, I absolutely adore the thing. The fabric is good quality – very soft! The size is perfect, and the design is adorable
D***n –
Very surprised delivery, to Kiev in 8 days While in Ukraine it was delivered already “new post” which further accelerated the process. The sweaters themselves also look very good. My seals are used to the second day. Inside the soft nap, it looks like fleece.
K***k –
It’s okay. The order was tracked. Delivery is fast. Seller recommend.
A***s –
The floquage not enough white will starting with multiple wash
G***a –
Good quality material, good sewing. Size Troche for large-M. Cat just the przyzwyczja to new stylówki
J***j –
Good material, came fast to Chile, just like in the picture
Customer –
Item arrived as described in 21 days to US via e-packet.
E***y –
Took on growth, so while a bit too big)) the quality is excellent, the delivery is fast. Seller and product recommend
I***v –
Very cool shirt. Cat liked
G***r –
Excellent quality, all as in the photo, the size grid managed to choose the perfect size. The parcel came in 10 days to Kamchatka, which is nonsense, as usually the parcels come at least 1,5-2 months after the order. Packed standard, and not for what to tightly pack it. Excellent store, I recommend!
D***v –
It turned out to be a small size, the cat waved out during the time while the parcel got)) but the store was decent and sent for half the price for a larger size. Small size as a gift gave. Well, in general, the cat liked the material, that’s only movement embarrassed
E***a –
Everything is super! It came quickly! Quality is just class! The cat is a little big, jumps out! Thank you!
O***e –
Quality is super. Sweatshirt. store recommend.
D***a –
It came for a month, the quality is good, warm with a nap, the size came up, my cat was not used to clothed, constrained the movement, was confused)) in the hole through the door in it can not climb, we will wear when guests will))) discard
G***a –
Good quality, but ordered just too small XS for 6months old sphynx, male Will reorder bigger for sure ! Looks good
G***e –
Très rigolo!
A***a –
Excellent, less than a month to get to cali-Columbia
T***k –
Very cool sweatshirt, on. A little too big, but we took on the growth, the goods were tracked
A***a –
The most beautiful cat now! But they are not particularly comfortable in this.
D***n –
Came really quickly. Very nice in touch. Quality is good. Satisfied. Thank you
M***a –
Sphinx 3 years, ordered S, not enough. I liked the quality and came quickly. To the Arkhangelsk region less than a month
M***a –
Lovely store! The item is exactly as in the description, the size is too. I took L, for growth, a kitten only 4 months. And I see that when he “comes to the design power”, The sweatshirt will be just right! Thank you and low bow! Delivery less than a month
P***v –
Kaifova but the cat does not want to wear)))
A***a –
Cat 5,5 kg, took M, too small, only for photo
O***a –
Excellent, though a little short for my Konik, but not critical. The photo session will go.
A***a –
En te is s size, Cat is 4 months and p is 2,6 kg, I see it a little fair, maybe a size m would be better, good material and shipping very fast.
T***s –
Everything fine Kitty satisfied recommend size L for this kitten fit and is large;)
A***v –
Everything is super, I like it, and the cat does not care. Eat as he asked and asks.
I***a –
Cool jacket, really liked and quickly came
P***v –
L, small size, bobteil, 4 years. Straightens can not walk like a turtle, the xxx is more like a joke.
Y***l –
Toooooop
V***l –
It went a little more than a month, the quality is a gun, it does not smell toxic, very nice material, the threads do not stick out. I’m happy, my little mainkun too. I took the size L, a bit too big, but we are still growing.
R***y –
Perfect fit! Looks really cute on our Persian cat. The top is lightweight, so it’s not too warm for him. Adorable!
B***b –
happy with the hoodie! my cat wont be could now atleast
H***a –
Quality is good, there is no unpleasant smell, came in two weeks The hole under the leash is very comfortable, under the harness-the most it Infinitely happy with the goods!