Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The store sent the scissors very quickly. Packed was good enough. The haircut is excellent. The only negative is that the goods were tracked somehow strange, but it’s not critical
M***m –
All good, store recommend.
I***a –
Very good scissors! Cat to like))
P***p –
Comfortable, sharp, claws the cat is cut easily, let’s see if enough for a long time. The only inconvenience of long delivery 2 months.
Z***z –
I liked the tool. Much more convenient than ordinary scissor and safer.
V***a –
Excellent, sharp scissors, cut the cat claws 5 times faster than usual. I recommend!
D***v –
The quality is excellent. Delivery is very fast. I liked everything.
A***a –
The description corresponds. Surprisingly quickly came 20 before the Sakhalin region. I did not communicate with pradovtsa, it was not necessary. In the case has not yet tried
N***s –
The parcel was formed from several orders, it was three weeks. Watch out for the cat, we’ll try it tonight!
S***o –
Fast delivery quality products
R***r –
Comfortable rubberized handles and sharp blades. The goods are satisfied.
V***v –
Tweezers are small, neat, light, match the description. In use are very convenient! I liked) I recommend both the product and the store)
V***a –
Externally norms, until used, delivery 3 weeks
O***x –
Excellent quality came quickly thanks to the store
S***a –
Excellent sharp scissors.
L***s –
Excellent✂️, The goods are delivered quickly, the size is with the children’s palm.
Customer –
The product is good, I recommend!
R***r –
The claw is excellent, cuts well. It came quickly for 3 weeks. Packed well, in factory packaging and puffy. Thank you for the quality goods
G***g –
Scissors cool cats do not even feel what happens during the haircut))) came very quickly to Volgograd from Latvia for three weeks. I recommend the store to everyone!!!
Y***a –
it’s exactly like described and cuts our nails perfectly
D***d –
Cool scissors, easily and quickly trimmed cat claws
Customer –
Thank you all OK
N***n –
Sharp. As in the photo. I recommend
Customer –
Came for a month, in use perfect, recommend,
O***o –
Thank you for the fast delivery. To the Murmansk region. It came in 23 days.
A***a –
Well cut, sharp. Used to be a guillotine, splitting the cat’s claws, I was scared for him. The same scissors are safe and do not leave splitting.
V***v –
The product is happy came pretty quickly
A***n –
I liked it very much.
R***r –
Unpretentious without any new ones, but very good.
Z***r –
The goods came with a delay all as in the description, the quality is good.
V***r –
Excellent nippers! Comfortable and cute, thanks to the store!
S***a –
Delivery is about a month. The quality is excellent. Sharp.
N***a –
Delivered quickly… Little… Until I tried in the case ….
O***k –
Good, cut perfectly
N***v –
Thank you, received! Seller recommend.
L***n –
Looks very good and sharp! Thank you store!
N***a –
Very good in factory packaging. The truth is written for cats, I think for mini dogs suitable
M***a –
Quickly came, less than a month, I’m happy, my girlfriend is the same, says comfortable 🙂
Customer –
Super, very comfortable. Take it will not regret.
E***v –
Looks great. In the case has not yet tried
K***a –
Everything came in the package. I’m happy with the goods. The claws are cut well.
A***i –
Use conveniently. Shipping fast. I recommend
D*** –
Excellent scissors, guard well, in the hand sit normally and the material is good. Packaging in English, no Chinese words
N***a –
The order was not received, the money was returned
U***r –
Everything ok
S***a –
Ok!
Customer –
Good sharp scissors with limiter. The blades are lubricated. Thank you.
Y***a –
Claws correspond to the description, well packed. Delivery to St. Petersburg more than a month.
F***a –
Good, quality scissors. The grip is rubberized, the opening stroke is not free not tight, comfortable. Product and store recommend!
O***a –
Comfortable, well cut, I recommend.
V***a –
Excellent. Recommend!
D***n –
OK!
L***a –
It came quickly, they cut well. Satisfied with the order
N***a –
Scissors are good, claws stretch well. Delivery time average
A***a –
Good scissors have already tried. I recommend.
L***a –
The scissors have not yet tried in the case but I think well
N***a –
The claw is excellent. Waited a month with the store did not communicate.
E***a –
Small scissors. Until I tried
H***l –
Sharp and lies securely in your hand. Fine that the tilted slightly is easier cutting
R***s –
Photo is accurate, But took much longer than a month
M*** –
Exactly as stated, arrived as in a m month despite the dates Christmas, great, I am very satisfied
S***a –
I did not try, then I will add
O***a –
I recommend
A***a –
Everything works
Customer –
Not received product, the store repayment full my money
S***i –
Ok
I***O –
I liked it. It seems very practical to me. I used it for my cat’s nails and very well. She didn’t protest anything.
N***e –
Like the photo and arrived fast 15 days
O***c –
The claw is just super, I advise everyone.
N***a –
All as in the photo!! Not yet tried.
S***a –
Scissors are good, sharp, clipped nails without problems. Fast delivery plus)
F***f –
Nippers cut well, the cat did not even understand anything. The truth is small is not quite comfortable to hold in your hand.
Y***y –
Great tool. All as in the description. Sharp. Suitable for dogs of small breeds and cats.
A***A –
The goods are wonderful, it came quickly. Vorkuta.
Customer –
Todo well, have worn with my cat and trimmed well. When you use, keep watch out of not whittle too the nails, only the tips curves.
E***a –
Very comfortable and sharp. They cut the claws to the cat twice as fast as it was with the usual. the cat did not even understand what happened. Thanks to the store.
E***n –
Good small comfortable scissors for cutting claws in cats.
Customer –
The scissors are great. The sharpened are nice and comfortable because of the small size. Thank you
K***a –
Excellent scissors
I***a –
Beautiful Tools) came in 2 weeks, the track was tracked. Thank you!
J***t –
ok
M***v –
Fast and consistent with description
Customer –
Delivery fast. scissors strong.
D***v –
Before Arkhangelsk the parcel went a little more than a month. Description corresponds. Excellent scissors, cut easily and smoothly, do not break the nail. I ordered one piece, sent two different parcels-thanks to the store for the bonus. The seller responds promptly. I recommend.
W***i –
Very high quality nippers! I did not even think that for 58 rubles this is possible)
V***k –
Cool scissors. Very comfortable. Good stretch
V***A –
Small until I tried
F***r –
Great and cut very well
N***E –
Very convenient for cutting nails My York 3 kg. The pliers are big and little practical for small dogs. Package well packed.
J***a –
Good scissor, cat does not like the procedure
E***a –
Very good. Clipped Cat nails, she did not even resist, clipped well
N***o –
They are very cool, especially for 9.99 dollar. I am very pleased with them. They are small so true, but comfortable, toy terrier and small dogs size XS is suitable. Cut the nails well, the haircut is comfortable, the handles are also class, like Bud-to-rubberized. Order boldly!! they are worth it, even more
I***a –
Very cool! It came for a month, in parallel with such ordered pink, which a little bit of a fingernail exfoliate, and for me to cut red was more convenient-nothing smears and this fixator constantly does not stick out, the red cut turns out to be more even, probably they are more sharpened
S***e –
Didn’t expect them to come until next month (ordered them beginning of November and got them on the 22nd). Work very well and are compact
T***a –
Very high quality product! Thank you!
R***t –
I tried to cut, excellent! I’m happy. Thank you!