Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***l –
Very good
H***i –
great store
D***o –
Product firmly made. Strong stitching, without any loose strands. Warmly recommend
R***r –
Great product. Spread out on the couch, but I think it will fit in the car without problems
D***k –
Great hammock, the car is clean now. Two dogs of 20 kg space is enough. Came for a few days in St. Petersburg
Customer –
Very fash shipping time
R***o –
Good quality product. Ideal for those with a dog and want to protect the car while the dog go safe and comfortable in travel. THE Arya loved 🙂
R***r –
The parcel came a week before Yekaterinburg. Excellent Everything is packed. The seams are neat, the lines are even. There are no extraneous odors. Everything corresponds to the description. Dogs tested and approved. Thanks to the store.
Customer –
Fast delivery, product is like description. Good quality.
D***a –
Great cape! The seams are all even, it is convenient to use.
S***s –
It is left to be mounted in the car to see if it meets the dimensions
A***a –
It came quickly, complete with a courier at home, in the car has not yet tried, but the crash test will be serious-dog 90 kg
R***s –
Excellent item! Thanks
B***y –
Great, as described.
V***V –
The parcel arrived in 6 days from the Russian Federation by courier. Everything is fine, the quality pleased. I recommend!
L***z –
thanks. customer loves the product and came the exact same time it said it was to be at address.
A***a –
The product is very good, with good stitching and beautifully finished. Arrived in an envelope, was integra, when it opened it had a little smell of a sealed envelope, but I put it in the air. Is just beautiful!!!
V***e –
Fast shipping! Equipment, the description is the same. Externally quality seams. I did not communicate with the store. I recommend.
A***o –
Super fast shipping. The cover is very high quality and comfortable. Recommend store
T***a –
The order came quickly. Qualitatively sewn
N***a –
Everything is fine) the size of 152×143 cm ideally approached the Subaru legasi salon
A***N –
good
A***v –
Delivery to Moscow in 4 days. Everything is super.
A***- –
Great hammock. I recommend
O***a –
In Moscow received a few days, delivery to the house. Stunning quality, seams, material at the level. I will add a review after the test drive
E***o –
Corresponds to the description, well packed, has a slight smell, good quality, thanks to the store.
R***a –
Very high quality, I have a Toyota Corolla, it fits perfectly, big enough. Highly recommended
Customer –
Thanks for a quality product and fast shipping.
A***k –
The cover is super, everything is exactly as in the description) I will post the photo as dressed in the car) definitely advise to orders
H***a –
As expected.
D***a –
The second time I order a cover in the second car. Very convenient and very practical. Vozim amstoff 35 kg. Large and active. Nothing’s gone. Washed in the typewriter several times, everything is fine. The second time delivered by courier home very quickly. Pockets, adjusters are excellent. Suitable for Nissan beetle and Kia Sorento. I highly recommend that the transportation of the animal became more comfortable.
K***a –
Bomb! Excellent quality! I’m very pleasantly surprised), ordered in the sun, already in the next Thu or fri I received it, sent TC! The courier brought to the house! The only negative, purely for us, is only one lock near the grid, that is to unfasten it can only on one side.
Customer –
Item really liked
M***m –
Delivered the courier, 4 days after the order …. has not opened yet, I will write later.
Customer –
Top
K***a –
Litter without rigidity frames. Nothing special. For the same money you can buy a good Trixie in the pet store. I do not think that will last long. Looks flimsy. A very long time was the parcel.
S***s –
Everything is super! Delivery took a little less than a week! Thank you very much, my dog Bertha will be happy with such a hammock 🙂
V***D –
IML Express arrived in a few days. Fast, delivery by courier. Material, seams, zippers-all quality. The review will be completed after I make a dry cleaning of the salon and hang the hammock in the car.
Customer –
Great thing! Sewn neatly. In the car looks good, the dog has not yet carried
A***a –
For such a price-chic. Shipping 5 days
N***r –
Shipping took almost 3 months to Israel, as seem because rush orders country in November. Product high quality and convenient to use, the store had communication good
O***a –
Very fast delivery via IML from warehouse in Russia! We bought for Kia Sportage, have not tried on yet, but it looks good, the threads do not stick out, the straps in the kit, the quilted surface, there are anti-slip points. we have Corgi Pembroke and leather salon-combo) later I will add reviews, how to try on in the car)
M***v –
Brought in 5 days. Not yet put, but the quality is excellent
L***a –
Very high quality thing!!!! Believe me! Heavy enough. This means that the material is dense! All seams are excellent! For a long time I chose this thing and I’m very glad that I bought it in this store. Thank you people for the feedback! Very helped when choosing! Ordered 20.02, The Courier called and brought 27.02. Despite the holidays! Seller-thank you!!!!!!) Very nice when everything is fair!!))
Customer –
I liked everything
P***a –
looks good didn’t use it yet
V***l –
Excellent cover, made rocking, dog like
M***v –
Everything is fine
Customer –
Came a little later than expected. But other orders that were made on the same day have not yet arrived. So we’re gonna think it’s not that bad. I haven’t been to the case yet. I hope everything will be fine.
D***N –
Great hammock! Perfectly Fit in the rear seat. Sobaken finally stopped jumping from the rear seat to the front)
A***n –
Very high quality thing. Completely closes all the back seat in the car. Fit for both compact sedan and full-size SUV. It is convenient that the sidewalls open, so the dog is easier to jump into the salon. Purchase satisfied. Thank you to the store.
S***n –
very well-made product, i’m very pleased! would recommend
I***v –
To Moscow 4 days. Nicherabal beauty
D***i –
Good quality… The dog happy and מלכלך
Y***a –
Delivery super fast courier IML. In three days brought. Super cover is simple!!! Easy! Comfortable! There are slots for seat belts
A***a –
Very high quality!