Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***a –
I did not like it. Great. Do not draw, but hang out, thereby even more emphasize the shortcomings of the figure. The waist is wide. The Pusha-pa effect in my case does not work. He was higher than necessary… and “ears” on the hips kill the whole chip of jeans. But it’s more like my flaw. The model is obviously not for everyone. The fabric stretches. Came up perfectly for growth of 155. There is a slight smell of dampness. Without marriage. Tracked.
M***a –
Well, it takes 14 days to arrive
Customer –
size fits, but short for me
J***a –
Pack future all is OK. Seller super. Yours
P***z –
Picked grey, got black 🙁
T***t –
Moved them
Customer –
Sit good, fast delivery!
O***t –
Just a little flat! For women who already have a big buttocks the lines of the pants are not like the image but otherwise top and comfortable to wear! I recommend it
I***r –
Perfect as the photo
J***j –
I want grey,but I got black
C***e –
super
N***u –
Good Pants. On OB 100 and OT 86 sat well.
Customer –
very stretchy, very fast delivery
C***O –
Unfortunately they are cheap and inexpensive.
S***e –
Super džinsai. Tempiasi
R***s –
Pros: They are elastic and that allows it to fit the body They feel great about the body because it enhances the gluteos Simulates the jeans very well They’re not that low-waist. That allows you if you have any tummy to dissipate something and effect girdle. I like texture They arrived a month Cons: The color is darker than the one in the photo The seams are delicate. we’ll see with time. They’re not jeans. Measurements: my size is one m (38) european and I was fair but I know that in time, being elastic will stretch me. I didn’t have a wrinkle left. Conclusion: I would buy it without hesitation because they feel very good about the figure.
B***k –
Material stiff but stretchy, leg long but not the color problem completely different Almost Black
D***d –
I loved them i am very comfortable and cute very good quality i recommend
R***r –
Jeans malomerki.
D***s –
good quality. I have 1.65 meters, and I bought a medium size, which is very suitable. I like it very much
Customer –
Smaller than I thought.
Customer –
For women who already have large hips, the lines of the pants are not like images, but they are comfortable to wear! I recommend it
Customer –
Leggings are very nice, I love them, excellent quality, i will definitely order more.
T***D –
The quality is absolutely great! My wife loves it. Slim figure with small waist. Great product and will definitely order more.
G***M –
The product corresponds to the description, a quality product.
J***J –
Nice legging and good quality. I recommend
F***f –
Class
R***T –
Thanks to the store for the fast delivery, for the quality goods, I order not the first time and i will still order. Seller recommend.
R***r –
Very fast shipping. After a dozen days goods was already U me. No strange odors and damage. Recommend
D***s –
The pants are cool. I like them very much. They are very comfortable to wear. Very fast shipping
B***r –
The product corresponds to the description, good quality jeans
D***y –
Corresponding size perfect, I like it. Seller recommend.
R***y –
skinny jeans looks beautiful, delivery is fast, quality is good
B***n –
I received my shipment shortly, the size is corresponding, and the color is slightly different from the picture. Overall very good. high quality
H***h –
Fine pants
M***h –
1.70cm and 64 kg. I have huge left to test with the S♀️
A***e –
Delivery is very long. Already opened the dispute, but a few days after the opening of the dispute the goods received. Jeans are not bad, they stretch well. Size M fits more on L. and jeans were with marriage. The store returned the money.
T***k –
Bel
U***r –
Great jeans!! I recommend the product and the store.
L***l –
Good product thank you store
U***r –
I love it, quality is perfect, delivery was so fast
Customer –
Fast delivery. Good quality. Its just more highwaisted then the pictures show. it gets over my bellybutton. and because of that it is not complementing my body at all. I agree with the feedback below
K***e –
Order M size. But came to big. Everything else fine. Good material. Recomend this seler
R***r –
Came quickly, came perfectly. The color corresponds to the ordered. I really liked. Seller recommend.
U***r –
As the description says, perfect! The product is great
M***a –
They are ok
K***e –
Very sexy comfortable soft jeans. I will be ordering more . I am happy with my purchase
C***r –
A little big I should have taken the L
Customer –
So big
Y***v –
The size approached. Jeans really liked. Color and style as in the picture. No back pockets
S***n –
Very good quality the fabric are beautiful recommended
C***c –
J’aime bien
U***r –
Color fully matches, Quality is good, I recommend
P***r –
Exactly the same as pictures and high quality
A*** –
she loves them
S***i –
Super pants! Super fast delivery! All top! Thank you!
K***j –
Pants are super mega comfortable, recommended with serducha❤️❤️