Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
Reached in time, it works normally, the battery is too small to trim the dog should be charged three times (starts to slowly slave naturally when the charge falls), the charging indication always burns red, so Hz when it is charged there, strig as a result with a cable, a dog small poodle.
R***e –
Fast shipping. As стрижёт still do not know will пробовать.
E***a –
Delivery 3 days, chic. In the case tried, the American Spaniel perfectly cuts
O***e –
Works
E***a –
Comfortable machine. Light, silent. The dog cut. I liked it.
R***r –
Excellent machine
I***v –
Thank You
S***v –
Excellent machine for your money, only charging on the haircut of a small dog is not enough. In 2 approaches
K***a –
According to the description. Spaniel truncated
K***y –
Fast delivery
E***a –
Delivery mega super fast. The parcel was 8 days after payment. Brought the courier! Home! Is it not a miracle?!))) the machine came packed, cuts well, does not make too much noise, the dog does not scare. Definitely recommend. I did not communicate with the store, but thank you nice person for such promptness
R***v –
Ordered 18.01 came 23.01. After 2 attempts to grind machine for people, Sky and Earth. Happy. Let’s see.
S***a –
Super! Ordered 18.09, and received 24.09 courier home. Thank you for such service. The machine took the fourth, all relatives and acquaintances dialed, the machine class. 5 +
E***a –
Ordered 15.01 came 23.01, no complaints York trimmed quickly, took mostly for hygienic haircuts, my hands groomer will not replace, and do not need) as not strangely pleased with the cleaning, we have a whole arsenal, I did not expect from a Penny scattering of quality norms.
C***s –
Great product. Packaging was pathetic. Looks like the product was removed from original box, wrapped in bubble wrap, placed in an envelope and mailed. As a result of the poor packaging, I did not receive the clipper oil or the extra blade advertised
R***f –
Everything came as in the description, it came pretty quickly in less than two weeks, until I tried, I’ll write later
A***n –
The product corresponds to the description, the machine is quiet, the animal is not afraid, cuts well, nothing eats and does not pull, Strig French Bologna, with wool copes with cheers.
A***v –
Delivery for 4 days machine fire pug for 15 minutes bald
Customer –
The machine Super came very quickly
R***r –
The goods came in good condition, everything works fine, thank you to the store.
A***v –
Good
R***e –
Good machine, well cut, fast delivery by courier
O***a –
Excellent machine
A***h –
Very fast delivery, the product is very satisfied. Was trimmed cat, everything is super!!!
J***a –
The machine came very quickly (about 1,5 weeks). Everything was packed qualitatively. They tried to cut their kitty. Charging was enough completely, the machine did not even have time to discharge. The animal was cut perfectly. Thanks to the store for such a product. We really liked
B***b –
The machine is just great. Thank you very much to the store. The order came very quickly. before St. Petersburg for two weeks. I strongly advise the seller to everyone. Thank you so much again.
T***a –
Very fast delivery, 24.09. I ordered 05.10. Received
V***A –
Very Soft Machine. Many modes of blade extension and attachments.
D***a –
1000 out of 100 for this money, very good. Ordered from russia delivery a couple of days!! Straight to work brought) comb metal, works smartly. I have a pug, but i think with his hair will cope)
G***a –
Order delivered.
A***a –
The machine is charged, everything corresponds to the description. Special thanks to the store for the fast delivery by courier sdek! Right home! This store recommend to everyone!!! Very high quality product and excellent delivery!!! I want to wish you success in your work, good luck and prosperity!!!
F***r –
Khoroga machine, pre-satisfied
I***O –
Delivered sdek home, everything works. Cat hair cuts well. Without box, packed in pouches,
A***a –
The order was sent from the Russian Federation 5.02 came to Usolye-Siberian 12.02. Delivery and sdek, brought to the apartment. Everything works, and charges. Full set, as in the photo. The box came a little mint.
Customer –
Super, everything is ok
E***H –
Everything came as ordered, the delivery was through the SDEC, no more than 2 weeks, the packaging is whole, everything is neatly difficult, the machine is charged, cuts like a good thing, but we tried on the tummy of the dog, scissors included sharp, cut without complaints.
N***k –
Delivery for 3 days to moscow sdek. Immediately cut 2 cats. Quality is good, but with a nozzle clogged. Better without nozzle
O***a –
It came without a box, it’s insulting, it cuts normally while the sharp knives.
L***v –
Cat cut, everything is super. Got very quickly and the whole
T***a –
As the photo shows a set, the delivery was chosen in Russia, the parcel came for 2 weeks, Courier, has not yet tried in work
A***N –
Packing generally no! Despite several layers of “pimples”, the case of thin plastic turned into rags! Good goods intact!
T***v –
All Super
S***a –
The machine is good
Customer –
A good machine, without complaints. I order the second one. In the kit everything, as stated. Thank you for the fast delivery by courier to the apartment.
S***a –
The cat has a long wool and a thick undercoat, but the machine managed. Delivery fast, Courier
E***a –
The machine managed, the dog shaved under 9mm. Let’s see how it will continue to be in operation
Y***y –
Pretty lousy packed but a good product that does the job
M***o –
Thank you .. everything is fine and prompt as always
A***v –
The order came quickly. Everything is safe and sound. Looks like in the description. I did not check for work. Seller recommend.
N***a –
Polomona one nozzle is very badly packed item for it remove 2 stars very duty I delivery. Sorry nozzle
E***v –
You can take
M***s –
Got the machine very quickly, brought home))) complete set that really liked), I will definitely unsubscribe)))
E***l –
Came very quickly! Quality is good. York clipped quickly)))
A***k –
Good razor. Took for Chinese crested down, shave perfectly
G***r –
The machine came quickly. Everything is in stock as ordered. Strich has not yet been. charging on the typewriter is. quality is excellent. thanks to the store for the quick answer.
S***v –
February 25 issued an order, March 01 courier brought home. The packaging was opened for some reason. My first order delivered in 4 days. The product fully corresponds to the description. Turned on-buzzing, the dog has not yet checked. Based on the results of the haircut I will write an additional review. I recommend this store and its product.
Customer –
Got right in the hands. The machine corresponds to the description even charged! Thank you very much for the fast delivery!
Y***a –
I am happy with the purchase, the delivery is less than a week sdecom, which was very surprised and pleased. I ordered a set with scissors and comb, but came a little different. I tried only on the muzzle, cuts wonderful.
T***a –
The product corresponds to the description. In fact, I have not tried it yet. It was very nice that the machine was brought straight home, even the Mail did not have to go
A***a –
Excellent machine!!!! I recommend
A***k –
Thanks, Fast delivery just about 2weeks, perfect and good luck!
M***t –
The set came without a box! Set complete, as in the description. York clipped with a nozzle for 3 without problems. But by the end of the haircut somehow buzzed Another, then that buzzing stopped. Let’s see how many haircuts are enough. The order came quickly, courier delivery to the doors.
N***a –
The machine is just class!
N***o –
Ordered for cutting cats. Sent by sdek. This is the most lightning-fast delivery of all, the goods came to Barnaul for a week from China. The machine came charged, complete with 4 nozzles, a brush, a brush and a wire for charging with a Europlug. Blades are removable plastic. Until on the animal checked, as we check, I will add a tip. Seller like for fast delivery.
N***o –
Great set for grooming.
G***s –
The goods came quickly, in general the goods were good did not like what came without a box in salafan and everything was bulky.
S***a –
Well shave wool. Set, as in the picture. Thank you for the gift-sticker! My daughter liked
K***a –
The machine is super! It cuts very well, we have a poodle and therefore it is quite difficult to cut the usual, and this managed to cheers, and with nozzles it is very convenient even to cut the legs, in general I advise!! It was a month, well, it’s standard.
Customer –
The machine came super fast, 11.11 ordered 15.11 received, impresses with a good thing. Set as ordered, plus sticker.
N***v –
The machine is quiet and practically does not vibrate. My dog is like a sheep-hard wool and does not like to get a haircut. Cut without problems all the fallen wool and then under 0.8 of all. Someone says it’s heated… For 3 hours of haircuts without stopping did not feel any increase in the body temperature. My hand warms more than the motor. Undoubted plus is the work from the battery and from the network. Cut the dog on the street so as not to fly wool around the apartment, but after 2 hours discharged. I had to cut from the outlet on the balcony. I will separately note the delivery. Super fast shipping. Sending from russia. Delivered cdek for 30 rubles. In kazan to the apartment before the store noted that he sent the goods. Less than a week. Great job, dear friend.
R***r –
The goods came very quickly. delivered by Transport Campaign. the quality of the goods is very satisfied. The machine cuts on hurray. we have an English Cocker Spaniel. I recommend both a machine and a store.