Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***r –
I got the 3 reels and 3 reels in good condition and they didn’t take long. Very good communication with the store. I recommend the product and seller, thank you very much.
R***r –
Peter was only two weeks away. What I expected and megasquickly!
I***n –
Delivery 3 weeks to Moscow. Cheery, but the child to play the most it. Very compact, convenient to take with you
S***l –
good item
R***v –
It’s okay. Delivered quickly
V***a –
Karasikov is normal. Thank you!
V***v –
Excellent fishing rod for its price
A***v –
Good
F***a –
Top
Customer –
Thank you store) good quality goods) I’m happy))
S***s –
All OK very good product
R***r –
Goods received all good store recommend fast shipping and delivery
Y***a –
All the price and neushkojenie.
I***o –
Funny fishing rod, like a toy and a kite reel. The goods are satisfied, I recommend the store!
M***o –
very good product. thanks.
S***n –
It’s okay.
G***G –
Good staff
Customer –
super
D***s –
Very good product
L***l –
Received the goods at the first inspection looks solid, took his son to the youngest for fishing.
K***z –
Super
G***p –
Corresponds to the description I’m happy
T***o –
Successful fast delivery
O***. –
As a gift or souvenir, the goods are quite good! Delivery is long, had to extend the protection.
A***v –
It’s been a long time. Not bad in appearance. But cheery.
Customer –
Excellent Product
F***n –
Thanks ten number one product
D***d –
Шла long. As a result, the goods are standing
J***h –
good
A***v –
Very compact fishing rod. We have to check the case.
E***o –
ok
I***v –
Very long shipping
I***i –
It came quickly. I’ll try it in the summer. I’m looking for a coil for my native does not fix anything… The fishing rod class has long been looking for something like this… To have a min. kit in the car. Thank you.
C***a –
Foremost correct
Z***z –
All as in the description
A***a –
Great fishing rod. Easy to Assemble. The store answers quickly. I recommend.
G***z –
No claims. Debt shipping
A***a –
Very good product
O***o –
All Super came in 3 weeks… all whole, goods davolen.
D***n –
Thank you very much, all received and very satisfied.
Z***r –
good
V***v –
Cool fishing rod. Souvenir. But I think you can fish with her. Just time to pass to rest. Comfortable to wear it in a casual backpack
M***n –
Foremost correct
J***w –
The product corresponds to the description. Bought as a toy. How to use the coil is not clear, maybe defective got caught. The store is normal.
Т*** –
Fishing rod is cool. The child is delighted. If you catch fish from the boat on a slope, it is quite possible to catch)
S***o –
look like nice toy i ll try it on summer simi proove
I***v –
Everything is fine
R***r –
20 cm closed, open 94 cm, weight approximately to 100gr. In the bag on the back shelf will not hurt. Came in a puffy bag, not scratched, not crumpled, everything is OK. I really liked it.
Customer –
Very funny. in the spring I’ll try
R***s –
The producer is good, rekamenduyu.
A***n –
Very cool Cano’s very happy
P***r –
Long after the last time Q buy site
P***g –
Product as described. Shipping to Germany in about 4 Weeks. Thank You, highly recommend.
A***c –
Zbog praznika them isteklo Vreme dostave Ali them on country stiglo uz komunikaciju SA prodavcem.
A***n –
Everything is fine
Customer –
Cute combo. Have not checked them out yet. It’s been too cold.
L***l –
Fishing rod cool, CM 90 somewhere, in the summer I will try
B***r –
According to the product and my daughter happy
V***v –
Just class