Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***. –
Everyone high.⭐️⭐️⭐️⭐️⭐️ The product fully corresponds to the description. All as expected. Quality like norms))) with reflective elements. Santa appreciated 🙂 delivery as always, it’s from China))) in general, they, guys are great. They please us with good prices and goods, sometimes, too))). Thank them for their work and effort))) All good mood in a personal;) Go to my channel Izi Brizi YouTube
N***a –
The size grid is the same. Quality is excellent!
S***v –
All as in the photo on the song have not yet measured
R***a –
Arrived in cargo time
T***a –
At the french bulldog 3 months, 3 kg took the size m. On growth, with a margin. Quality is good. The order came to volgograd for 2 weeks. I recommend
N***r –
The product appeared in the photo, beautiful
R***a –
The harness is good, high-quality. All sutures processed. The material is dense. On the dog in 7 kg Took XL, did not lose. On the sides is pulled. The parcel was tracked badly, but came in time.
E***a –
Great harness! We are very satisfied with the purchase) on pug 9,5 kg-ideally sat XL
M***d –
A bit big around the neck for my dog. Better for a pug (big bodied) type dog.
I***k –
Good harness, fully match the picture. On York 3 kg on the suit well, even freely. Velcro is long, you can adjust the width by 3-5 cm.
D*** –
Ordered 23.10.19, took 22. 11.19 The order is very satisfied thanks. I recommend
Customer –
Ordered for 2,5 kg, in front of a droplet is too big, but everything can be tightened. Soft and pleasant, thank you very much! The goods reached 1,5-2 weeks to the vologda region!
A***a –
The harness came 22 days before izhevsk. The quality is excellent, everything is whole. Dresses much faster and easier than a collar. The dog is comfortable. Reflective strip and emblem ordered on a dimensional grid, everything is fine. Also in the set there is an ordinary leash. The material is light, breathable, soft. Dry should quickly. Recommend product and store Thank you)
K***a –
The harness is good, the material is really short-lived. I hope for a year enough. Velcro harness and leash included. Stitched well. Fasteners are good. Our pug is just right.
O***a –
Delivery month to Orenburg. Strong, Velcro well holds. Took L on York large we have 3.8 kg. The winter suit is excellent. Does not press. Everyone is happy
K***k –
At pekingese 6 kg the size of xl is slightly too big due to the adjustment is not felt.
H***k –
Thank you for your extremely fast shipping and quality products.
A***v –
The order came very quickly. All parameters correspond to the description. Size XL perfectly fit our pug weighing 10 kg. Seller recommend.
D***l –
The product reached my hand in 3 months but the store was interested and the product was complete to my dog. Everything’s good except he’s late.
K***a –
On Toya 4 months bolshevat, but regulated, in a couple of months it will be very good. Quality
E***o –
It’s very nice. Thank you.
O***a –
Instead of the size L shipped the size m.
G***g –
I was having trouble finding a vest collar for my dog’s body. I finally found it. Although this vest is a little big on my leash dog’s body, it’s fine. I like the product very much. Thank the store.
M***o –
Came for 2 weeks, it’s very fast, the quality is good, the dog is shocked, trying to chew, a little more in size, but also took on growth, the strap is thin but strong
Y***a –
Good evening) In me pug 7 mins. 7 kg. I tortured the noble rose XL. Shiv. Recommend)
E***a –
The harness is good. On fr. bulldog puppy 5 months. 10 kg excellent. The parcel came quickly. I’ll order more chihuahua and spitz.
S***a –
Super fast shipping! Very high quality and comfortable harness!
H***n –
Great Collar! It’s all right. Quality suuuper. Take it do not regret. The store answers quickly. All as described, delivery to Armenia 19 days. Thank you seller 5 +
Customer –
Quality is good. For our dog has approached yet, she is 3 months yet.
A***r –
It came quickly. Took on the puppy siba-inu, but also on the cat came, while waiting for the puppy cat carries))
I***V –
The dog weights ab. 5kg. Ordered size L. Fits perfect. Longer delivery approximately 3 months. No additional smell,nice quality – for how long – it will be tested. Recommend, good value. Was no need to communicate with the store.
E***a –
Corresponds to the photo and description. It is possible to reduce the volume by adjusting the straps and Velcro. Pleased with metal carabiners. At Maine Coon 8 kg perfectly approached.
I***y –
The harness is excellent, came quickly. On the dog 35 cm in the withers and weighing 6 kg size l only-only
E***a –
On spitz l just right. The order reached perm in 12 days. The goods are good. The store is conscientious, i advise, order.
P***a –
There was an order ~ 2 months, the quality is good, took L
Customer –
The order reached three weeks before hmao everything corresponds to the description of the quality is good, the size seems to be the same, took the size to 2.5 kg. The dog we have already 2.7 but does not seem to press the leash in the kit, dresses lego, velcro on top. Seller recommend, sent quickly, but the track was not tracked. Cat in general
I***z –
We liked very much, L to our beauty perfectly, thank you sent quickly and delivery less than a month.
S***a –
Well sewn, took for a gift.
S***h –
Accurate description and fits my dog perfectly. Took a month to arrive to the UK
A***k –
The harness came up… dachshund one year… size XL… there is still a stock for growth we are happy
S***d –
Perfect for a French bulldog of 3 months size M to still margin for later .. Quality top quality
T***a –
Came to Belarus in less than a month. Very cool vest with reflective elements. On the girth of 55 cm. Sat down well. I recommend. We’ll order another one.
D***v –
The quality looks excellent, in the process of operation will be seen, the goods came just before the stated period
Y***a –
I ordered 09.09. Got in moscow 27.09. Tracked. Good vests. We took the size of m-a bit too big for metis toya and chihuahua 6 months standard. Grow up and we will wear. Stitched soundly, the threads do not stick out. Bright reflective details.
O***o –
I ordered by standards in the table-everything came perfectly. Quality is good. The leash is weak-we do not care, we have our own roulette
V***r –
Super quality! I advise! The color is very beautiful! Took m for a puppy 5 months
H***h –
I wanted so much good quality
V***a –
Order received in a month. Good, comfortable, with a leash. Cheap
A***v –
Everything’s fine. Quality is good. Pyosel is happy))) thanks.
R***r –
Super long shipping. 70 days. Thought the dog would grow up while it was burning. The harness is sewn well. Threads do not stick out. 100 percent synthics. Leash included.
M***a –
I recommend. On dachshund 8 kg XL a little loose, but this is a plus, you can wear a winter overall. Thank you store!
M***r –
Order date: 21/12/2019, received 20/02/2020. Excellent product, the store very friendly broad buyer protection. Product very well packaged. Correct measurements, all as the description. Looks like police dog, thanks!
S***u –
I loved the harness just fit my dog, but not tight, it’s cool and light I totally recommend and if you like it a little looser order a size more than the measurements the dog has.
E*** –
Delivery to Novosibirsk month, packed well, sizes correspond to the description, very much, especially pug
L***a –
On a small Spitz-3,9 kg Excellent! The size grid corresponds. Light, the dog is comfortable. We will walk-I will add a photo with a model))) delivery almost a month and a half
Customer –
Szeleczki a little big for my cats. But przyciągnęlam strips, and Moga be. Recommend
D***d –
XL, very comfortable, light and fresh.
D***i –
I liked it. Took M. Approached the yard. Leash attached)
Customer –
Runs a little small- I have a dachshund and the small is snug
A***k –
Very cool, fit perfectly on the annual Shih Tzu, very enjoyable and comfortable
Customer –
Very nice soft and safe
Customer –
I liked the harness, everything is like in the pictures of the store, it was 5 weeks. Came notification with Ali and Mail, very convenient. The size approached perfectly.
Z***a –
Everything came just perfect, at 12 kg. So they ordered XL.
R***b –
It was a month in Stavropol. Good quality harness. On the toychik weighing 2600 villages is ideal. Seller recommend.
Customer –
Very satisfied with my purchase❤
G***a –
I’m very happy! Here is only shipping long (
P***a –
Good quality, slightly confused with the size. The dog is also happy.
V***y –
Good harness, quality
Customer –
Got it, and came up! Spastbo!!! Not included big leash
C***a –
Product excellent quality, comfortable, perfect, my dog approved, she and medium-sized and chubby and size XL, was perfect, is like the picture, arrived before pleasure, recommend!
D***v –
The goods came. Everything corresponds to the description. A little too big but we are still growing (2 months). Seller recommend. The quality is excellent, in the store once more expensive will be.
M***l –
Good product, served well in my pet
G***g –
Cool vest, on a large Spitz size l just right, you can even take more, complete leash, the color is very bright, reflective tape, I recommend
A***n –
Beautiful I love it, as in description. Perfect for my puppy
O***a –
Latvia, Daugavpils. Received in 2 months. Our pug 8 months, weight-8.5 kg. On the chest sits just, densely, on the neck-freely.
R***r –
Delivery of the week is 2-3weeks, the quality is normal, ordered the size L on the yard.
Customer –
On the cavalier weighing 5,4 ordered the size M, approached, but not quite, a little wide in the chest, but not critical) came the order very quickly
S***v –
Normally fit vest XL
V***a –
My pug is a little big, but when it grows up will be perfect) very soft fabric
A***a –
Good vest. The puppy sat perfectly.
D***v –
To the touch and looks great. Size M on zvergpinscher-perfect.
A***a –
It came, but we were small 🙁
A***a –
Ordered 11.09 came 8.11 satisfied with the quality took the size of L specially for growth
H***P –
sewing looks durable, will try to add feedback once tried
C***l –
Very good harness. I took xl for a dachshund of 10 kl and it is perfect. Do not rub like some harness at the back of the legs (armpit). I highly recommend occurs.
V***h –
Good quality. I am happy with the purchase, my money is worth it. Bought for Chihuahua. Delivery month to Voronezh
J***o –
Good quality, meet specifications, for my 10 K pug I needed a size XL
R***v –
The harness is comfortable. Ventilated, in the summer the dog will be comfortable. I drove a little less than a month. With the size missed, took XL, to a minimum had to pull.
T***t –
Everything came in a month to moscow. The puppy is 5 months old, so the size xl is large, but there are adjustable tapes and velcro. I think when it grows up, it will be just right. Thank you very much to the store!
O***o –
The harness is sewn neatly. Took m for york 3800. A little frayed, but not critical. We will wear with pleasure! Thank you very much to the store and aliexpress! I recommend this store.
M***g –
It’s beautiful, it looks great.
Y***a –
I took my beauty, we girls are fat (10 kg) vest sat very well, I advise you to take!!!
A***a –
Excellent harness, very well adjustable, we are still too big, but the puppy will grow up and will be us in size. The harness comes with a leash. Delivery to krasnodar 13 days.
K***P –
it’s nice. fits good there is still a bit of space but not much. and looks comfy and secure. thanks
M***a –
It’s really nice just like in the pictures. Ordered XL and is a little bit too big for him (6,5 kg schnauzer) but he’ll grow into it. Highly recommend 🙂
D***v –
The goods are received. Quality. On the pug-girl 9 kg ordered size XL. It came perfectly.
I***d –
Received, the mistress and the dog are satisfied), with the store did not communicate
M***a –
Delivery to St. Petersburg less than a month. Quality is normal. On the zvergschnauzer 7 kg approached.