Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
product description is very accurate as shown in the photos. arrive in 7 Days to the U.S. my 8 LBS Maltipoo loves this carrier
D***a –
York 3,7 kg very well there is located, the smell is I think washed and will pass
K***c –
It took 6 weeks for shipment to arrive. Tracking was weird.. shipment was sent, than returned, than sent again but good thing is that I finally got it. I ordered size S, and for chihuahua it fits very nice.
R***r –
Goods tried on the dog, everything came up. Thank you very much.
J***s –
perfect
E***r –
Description’s right with the product, only falls he me smaller out than expected. I recommend you really not size S to order but the M. the S falls best called run small, providing you a dwergkeesje or smaller little dog have. You have a boomer or Pomeriaan, then you really the M order. The water bottle is really super convenient. Only here is not indicated that this not in the dishwasher can. This can therefore really not, he can’t stand the heat and deformed. There we came so to leave behind.
S***a –
It was almost 2 months the dog at first in shock was then to climb out did not want. Toychik 1.900 kg Excellent
Customer –
Fast shipping was satisfied with product quality is also good.
E***e –
Product its really good. I was order S and L, so L really its more comfortable, anyway my dog its small, But L much more better.
V***s –
Great bag! Our dog sits pleased! Quality for your money is also good! There is a phone holder on the strap! Very convenient
M***i –
Long gone. Quality is excellent! Chihuahua 3 kg fits well
Z***y –
I order size L but is to small for my 4kg litlle pinch
G***v –
Good quality
N***a –
Bag, good quality, Chihuahua 3 kg, fit perfectly, as a gift drinking bowl, also excellent quality.
J***n –
great item
M***E –
Just perfect! And fast shipping!
I***a –
very nice, i like it, perfect for dog 3,5 kg (L)
R***d –
Wonderful! 2.5 pounds, size S.
O***k –
Super Bag! Came in for 2 weeks. I advise the store.
Z***A –
Beautiful Thing. Put a dog-at once so humble. Thank you for the gift.
Customer –
As expected but too small for my 5.5 kilos shih tzu.
C***a –
The bag is good quality. Gave right for my Chihauhau of 7 months
F***e –
Excellent backpack and breathable is very good
O***o –
Thanks I arrive fast size S is for Chihuahua or cat, it’s accurate
G***n –
love it!!!
I***e –
Idomi TASE suniui.
T***a –
Excellent bag, solid bottom, the Srul immediately accepted as its own house. Thank you.
K***n –
Class. Satisfied with the purchase Subscribe to my YouTube channel: “package”
N***a –
Thank you. The goods are good, made qualitatively, the size approached-the dog 2.5 kg. Delivery 1 month.
E***o –
Went for a long time, very. But I came, that’s the main thing. The bag, of course, like Kissel, it is necessary to modify the bottom from a dense fabric, sewn well. Thank you.
T***a –
The bag is excellent, the dog did not want to leave it. The quality is excellent. Thank you.
Customer –
Great charm me just as the product was described, the perfect size served me a lot the picture where the size is shown, I arrive in 45 days just as indicated at the time of purchase, I highly recommend the store
A***s –
Super fast delivery and excellent quality! I recommend!
O***a –
Took the size L-for the puppy Boston (2 months)-too big. At my height 167 is normal, the strap is adjustable centimeters by 5. delivery on time, quality-norms. Thank you very much to the store.
Z***k –
All Super!!!
L***n –
Very nice excellent quality
D***a –
Sent on time! got on time, safe and sound! the color corresponds, the quality is good, York came up. the store of good sales!
L***d –
The bag is great
A***o –
The order came to me very quickly, in 12 days. Got on a new mail near the house. Sumy is very satisfied, the quality is good and most importantly, that my puppy in it sits quietly. The weight of my dog is now 2,5 kg, took the size of L. she just, but I think the dog is a little larger, too, will fit. I ordered a sling together with a drinking bowl for a dog, here the drinking bowl is different from the one that expected. I wanted a drinker without a loop for the holder on the end, as in the photo. And came a little different model. But in general, the order is satisfied.
G***y –
Compliant and received quickly thank you to the serious and effective store!
N***a –
On the dog 4 kg just right. But he’s a little scared.
A***a –
The bag came in 14 days. Very good quality. Seller 5 +)))
E***r –
Very solid bag. With the Describe’s right. For a Pomchi order than the largest size. I had first the small size, but there fits that just in. The large size they can well also ïn lying. Also extreamly fast shipped. Also contact the store goes well and quickly.
V***a –
The bag is great. My dog really likes it. The shipment arrived in just under a month. Thanke you store.
J***E –
Parfait
D***u –
Amazing product and fast shipping thank you so much
I***o –
The handbag came in size. Thank you. Took a chip 2.6 kg.
N***a –
The bag went for a month, qualitatively done, but very small for my York 30 cm in length, did not even measure, very sorry, planned to go on vacation with her!
Customer –
All OK. Recommend
M***k –
its Beautiful, thanks
I***n –
Many thanks. Good store. Good product.I recommend to all.
A***e –
The exact description, quality nice and very practical very happy thanks!
E***l –
Au top Merci
S***d –
Received 2 weeks after ordering. I order a large for my 8 pounds shorkie and it’s perfect. He is very comfortable. in it . Bag is of good quality no loose threads. Highly recommended.
C***i –
Nice
S***r –
Ordered a size small, my little chihuahua fit perfectly
J***y –
Super ďakujem, pre Pomeranian akurát
A***i –
Top quality
L***i –
Great quality. Get to Israel in two weeks.
G***v –
Quite Fit
A***k –
All super, to finish the outstanding yakishta, delivered for two Tizhnya, all OK
A*** –
The bag is super, for the dog it is) with the cat is more difficult, it is very difficult to pack it there. On reliability and safety, I will not say anything yet, but it looks dignified. Thank you store
S***v –
Lovely bag, dog comfortable, comfortable. The goods went long, but satisfied with the order
R***s –
Good quality product, but always recommend buying a number above size dog, otherwise, the zipper is stuck in the
P***s –
Size S is good for 3 months chihuahua. Looks nice. But the bottom does not hold shape… Delivery is fast (only 10 days).
D***a –
Thank you all great! The quality is excellent, the sand is convenient)
A***r –
The bag is just fire, now you can with the dog anywhere. Very convenient. Thank you.
S***a –
Cool Bag!
Customer –
Bag Super
D***a –
The quality is really good and it looks just like the picture, the delivery took short time. I love it!!!
O***v –
Bags liked, dogs in shock)) you need to learn, but sit quietly.
L***a –
Bag of good quality, without foreign smell, threads do not stick out. Bought for a puppy York 3 months, fit in size, even for growth. The bag is satisfied, comfortable for walking. To Voronezh it was 40 days, the track number was tracked. I recommend the store and the product.
A***a –
very good, thank you 🙂
G***d –
i love it! my dog weighs 7 kg and he fits comfortably in, but it won’t fit a bigger dog than mine. I took size L and i think this size is also better for smaller dogs. super fast delivery.
U***r –
Excellent bag for its price! The order came lightning fast!! For 16 days!! Dog about 4 kg. Little dwarf dachshund!! I hope it will be convenient… I think to add a litter inside!!
A***a –
Cudo. Excellent bag for my 3 kg puppy Lhasa Apso
S***n –
It was just over a month before Tashkent. Worried that the bottle will not survive the shipment, but everything has reached whole and unharmed!!! Very high quality goods, the quality of the bag is not worse than when sew for people! Thank you very much to the store!