Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***t –
To Moscow in 3 weeks. Not yet used, the weather is such that we wash after a walk entirely). I don’t think it’s a very effective subject. Paws climb with difficulty and then 5 cm. Is that how it should be?
R***r –
In Novosibirsk the goods went 2 months, the paw of the Eastern European bitch enters (and leaves)
V***a –
Everything’s fine. Thank you very much. Very good goods.
D***w –
With the kind of norms, it has not yet been possible to try, taught the dog to jump into the bathroom and substitute paws
K***a –
It came neatly packed, all according to the description, as a condition inspires hope for practicality. You can disassemble, consists of three rubber components that fit tightly to each other.
A***v –
Good thing. Of course it does not perfectly wash, unlike the soul, but sometimes helps out. A dog the size of a Labrador, just barely a large glass.
I***o –
The order came quickly, everything corresponds to the description! She took for Stafford, for the front paws a little tugovato, but quite applicable. Cleans really well, cleans the claws, just once lower the paw, after a strong poured dirt I dip the paw twice. One water is enough for all 4 Paws. Very comfortable, recommend and store! Thank you!
F***j –
Big Dick showed I look to Bichon has written the Pomeranian is smaller the earring flesh 껄 that flat to Bichon toy with Kitsune key old jewelry 2nd tightening!
S***P –
Not seem easy use. THE dog is afraid. We Will see…
A***a –
The excellent quality of the product. Very fast delivery.)))
S***a –
A quality product, corresponds to the description, for a 10-month Labrador puppy probably is too small, Lara is climbing but not easy.
P***n –
Works good, 100% recommended
P***z –
good Price and good quality
A***z –
Good day dear salesman! Very satisfied with my purchase as the description, i arrive in very good condition and fast, excellent quality and very useful many. Thank you.
M***r –
The store answered fast and nicely, I could track my parcel, it arrived in the specified range time. The product is the same as in the picture, nice endings and complete, not a part missing, nice color pink, the cup is strong plastic and the silicon part is very well done. The product was a bit damaged, a little dents on it, is not broken, the package was only bubble wrap.
M***k –
Not yet used, later I will add a tip.
L***a –
The goods arrived intact and on time declared in delivery. Very good packaging! And the Cup itself is comfortable, the paws wash well! I recommend!
J***o –
Good quality product and I would order more for my customers…Arrived within 2 weeks to the UK
Customer –
So, as the protection of the goods and the delivery time ended, opened a dispute. and then I got my order late. very pleased. everything corresponds to the description, the dog came up, liked it. the owners too. the store 5 *
Customer –
Goods come to Moscow days for 10. The Product looks like the picture, but use a special feel, dog refuses to poke back legs, probably too small size.
E***o –
Shipping in Lower Novgorod exactly 2 weeks. Goods was well packed, free of defects. IN fact, until you try. THANK YOU VERY MUCH!
I***a –
I am very pleased with both the goods and the store. I did not have time to order, but it already came!! supper! And the quality is good, though not used yet, but took on the Cane Corso, I think that will be in size.
C***K –
Perfect !
L***l –
Get well and very fast now try
S***a –
Highly recommend! The quality is excellent. Paw washes beautifully. Size fit for puppy Rottweiler
I***K –
Delivery before Poland took 14 days. Fits the description of goods, removed the top elastic band to fit front foot bull terrier. Seller recommend
D***a –
Perfect
O***K –
great! thanks!
C***i –
Not very practical. If the dog is not used to be patient it will not cooperate with the device. You need a towel next to you to wipe the excess water from the paws.
L***a –
Received quickly, the product corresponds to the description, in the case has not yet tried, but i think everything will be fine.
T***o –
Life is better than the picture. Nice color, carefully made. Dog took it with no problems. Paws clean them easier and more efficient than your hands. Now it is indispensable. Recommend!
K***v –
Funny washing. The dog did not resist much, so he does not feel any inconvenience. Dirt from the paws washed well.
V***o –
Fast shipping, well packaged. Excellent quality.
M***l –
unfortunately the cup wasnt packed correcly resulting in a damaged delivery
Customer –
The Best
R***h –
good product. just little bit smal for large dog. ver fast shipping. i am suprise
A***v –
Works, but with strong pollution after walking in the field or in the forest, it is better to just take a shower
I***e –
I still haven’t tried but it looks like a quality thing…
E***p –
Cool thing.
D***a –
For Golden Retriever-too small, paws very bad
I***i –
Exactly what I expected
Customer –
The cleaner is exactly the same as the image, the utility in my null case
I***v –
The Cup for washing the paws corresponds to the description, the plastic is durable, the color is bright green. suitable for medium dogs with not very large paws (in particular, I took for Bitches border collie and bitches Metis Laika). with the store did not communicate-there was no need. the parcel is sent out quickly, the delivery is also fast. quality corresponds to the description. I recommend the product and the seller.
N***r –
The glass is heavy, received at the post office, well packed and not broken intact. All norms. thank you!
R***n –
For the paws of the golden retriever was not enough, you need to trim part of the villi and will be normal
N***a –
I do not really understand how to use this
J***n –
Cool thing, paws have not tried to wash yet) it came in 2-3 weeks, well, very quickly)
M***a –
I was hoping she ‘d get bigger while her paws got in, but when she got bigger, I don’t think
I***o –
Cool Glass for washing paw dog! Thanks to the store for the quality goods!
Customer –
I arrive before time. It’s just like the picture. Thank you.
Customer –
As seen in the photo, good materials, we haven’t used it yet. It took 20 days to arrive. There was no need to contact the store.
Customer –
Item arrived as described and super quick – 12 days – to the US via e-packet.
K***a –
Came quickly. 3 weeks. For retriever fit the largest size.
A***k –
It came quickly. immediately tried on sharpei. The dog is not against. the store is satisfied. thanks
T***a –
At the English bulldog a little tight comes foot, but washes well, sorry glass without a handle, it would be more convenient
D***v –
Corresponds to the description, good quality, paws wash well. Long delivery, a month and a half to Tver. The track was not fully tracked.
A***l –
Very fast delivery received 19 days. high quality. I am very pleased with it. I advise you to buy from this store I wish you success in business.
K***a –
A large container, for Doberman came up.
D***d –
Dar nemeginau, bet Manau Kad bus Super
V***a –
Super Glass, size just for our dog came quickly.
A***a –
It is very good design for small and medium dog, wash well, silicone parts do not scratch the Paws. it is also convenient to disassemble, wash and dry the whole paw, all the parts are whole. The package is packed well in the pouches, the track was tracked, the parcel came within the declared time. thanks to the store, all five.
R***r –
Oh, great. Let my poodle toy clean in no time, it’s more efficient than wet wipes. The container to be the small size is a little big but it serves you the same!
R***a –
Very useful thing, with dirt copes as needed. Very quickly Now wash your paws when you need
J***K –
Fast shipping. Delivery took 12 days to the netherlands. I haven’t tested it yet. I Will leave additional feedback later after testing.
I***o –
Good lapochka, durable plastic, soft silicone, but villi long. To put inside the foot of a 4-month cocker spaniel without the risk of breaking the paw did not work. I cut a little nap, we’ll try later. The size of the largest ordered L.
Customer –
Delivery of goods took less than a week. I order in this store not the first year. As always, the goods of good quality come. I recommend to everyone. My dog liked everything, too.
O***a –
The quality is excellent. Took the largest, we are small, the paw did not fit. Now I do not know where to adapt
A***a –
For puppy boxer 6 months small
O***e –
The cleaner may not be bad but definitely not for mini Spitz
Y***y –
Excellent quality. Delivery is fast, packed perfectly. The functionality is really good, it is convenient to use. The dog does not experience discomfort and it is done much faster than dragging it into the bath.