Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
I already take the 3rd one
D***m –
thanks for sending.
M***i –
Excellent quality/price ratio. Easy operation, application very intuitive. Fast shipment, arrived in a few days
A***A –
All works, very good image quality.
M***d –
Easy setup and works well
I***i –
In Samara delivered in 16 days, the package was not damaged, everything is intact, a set of 1080 p camera, manual, additional fastening and power supply, credit!
N***s –
Well, this is the second time I bought the same item, first I bought one, and then the others, they go very well
D***o –
Once again, perfect!!!
P***s –
Thank you. Once again, everything is perfect. This is the 4th time I order from you. You even put low value on the package so it doesn’t get taxed. Quality is very nice for the price, too. This store is amazing
R***l –
very Nice.thanks
D***o –
Is the second command come. Very good
T***v –
Perfect
A***v –
Everything works. It’s okay. A little noisy at the cooks, but in general it suits me.
R***a –
Maximum satisfaction I definitely recommend this predecessor and I will recommend it to my friends and acquaintances. The goods were delivered to me as I ordered the delivery time was very fast super super super. Thank you very much for sure to order something else.
V***a –
Norms
U***r –
is come fast.Thank you
B***l –
Easy to install. So far, everything works. Good pictures. But, the microphonesound is a littlebit bad. All in all a good camera.
Customer –
very cool. everything is working
V***c –
Everything works fine
B***o –
Average quality, very useful product and good
R***v –
Easy to connect. Works great.
M***k –
Goods is OK.
M***v –
ok
A***a –
The quality of photography is good for your program in which Shui is generally good.
D***a –
Excellent security cameras
J***y –
all very good thanx
O***a –
Good camera, I take the second one. Came quickly, thanks to the store
D***n –
Mega nice and all works. very easy to install and use. It uses iCee app for viewing
C***l –
It works well and is easy to install
J***o –
NICE CAM
E***O –
Arrived before the deadline for mines. Will Test now and then give more cometary.
J***r –
Super fast delivered, within 14 days. Works very well. I am very satisfied
Customer –
Without damage. Whole. Later online photo will send
R***. –
Thank you very much everything has come
L***s –
Works sometimes empanca but so has a good picture. Serve well for what I want
M***i –
مليØØ©
V***c –
Great camera.
A***v –
Haven’t checked yet
V***A –
Excellent Product, congratulations
E***J –
shipping two weeks to Europe.
P***z –
Excellent product and arrived in less time than expected
W***n –
product works great! great price
P***p –
It’s been over 2 months. Everything is fine with the product.
Customer –
Everything perfect easy to set up, um 10.
E***s –
Always responsible excellent delivery
Customer –
Came quite quickly, the quality is good, connected everything works)
M***o –
Best
S***a –
The camera for its money is good, the settings are simple, the sharpness is not enough, in principle for the video nanny is enough.
R***v –
Everything works.
Customer –
A good camera, everything works, the image quality is quite satisfactory for such a price. We use to monitor the child 2 years. Recommend to buy
A***a –
Perfect price camera is great, good resolution,