Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***r –
The necklace is equal to the description and is perfect. I’m very happy with my purchase.
M***a –
The collar is comfortable, adjustable in size, now dressed for a 2-month-old kitten, accustomed in one day. The inscription is made correctly, as indicated in the comments. Thank you store very much.
R***r –
Brilliant. Fits nicely. Thanks for a good product.
M***e –
All is as promised.
A***a –
Thank you for nice packing & on time delivery. My kitten is 7 months old & 2.7kg. I took size M & it fits completely fine. Quality of product is really fine with cute colors.
G***s –
Very good engraving, top product
L***s –
Much better than I thought.
A***a –
He has arrived later than the expected date but has arrived. Perfect. Same as in photography. Positive valotacion
A***z –
Beautiful I love it
N***a –
Guys you are super, wrote without mistakes, delivery 20 days. I recommend the store.
A***z –
tha graving is correct,the collar is perfect, my cat likes that! thank you so much!
N***r –
Very good!! Thank you
A***e –
Confused kitten
C***L –
Perfect, send fast, store listening and very pretty
M***n –
Very good collar, good security, it detaches correctly if you shoot. Received in 9 days for France
L***a –
Very beautiful collar, engraving is very clear.
M***f –
Received quickly. Very good quality. Engraved perfectly. Thank you very much I recommend
Customer –
Delivery about three weeks. Good enough.
L***l –
Beautiful recommended 100%
J***o –
Cat in shock
C***a –
very good quality
Y***a –
Chic collar! Engraving chose on a dark background (so it is better to see), the store correctly indicated, without errors. Lock in the form of a cat, very cute))) bell ringing, it is better to immediately remove. Color only does not advise, it is purple, not lilac. But I like it. Delivery month or a little more.
Customer –
Very nice my Chihuahua goes very chulica with her new necklace
M***a –
The goods came somewhere in a couple of weeks. It’s okay. Collar for my kitty for the summer, that B at the cottage was not lost) a bell, a tag with a nickname and a phone number, everything is normal
Customer –
Arrived very quickly, to Italy in 18 days
Customer –
It’s great, it fits well, the cat takes it without bothering him, it is nice and the text be Lee well. It came fast.
A***a –
Before Samara delivery less than a month, sent quickly, the quality is good, the store recommend
Customer –
Great Collar. The kitten for 5 months was too big, but I cut it off and a couple of stitches sewn and everything, now everything is fine.
L***S –
Description leible perfectly and color and good material
C***z –
It’s very pretty, takes about 1 to arrive, and nuy good communication with the store. I recommend it
A***h –
Everything’s great. The truth of the cat is not used yet, we will teach on a quiet to the collar. Thank you to the store. I recommend
A***a –
Everything is fine! The accessories are reliable, the inscription is clear.
S***o –
Like a cat, runs Zvin.
O***a –
The product is exactly as in the description. Quality is good. The store took into account my wishes. I advise this seller.
M***. –
The shipment was more fast than others items! Thanks Seller! Great nicklaces 🙂
Z***z –
Very cute, well inscribed
I***o –
Ordered collar for puppy Jack Russell. High quality product. Кличка and phone number are correct. Make the order quickly. Advise.
D***n –
It looks very good, came very quick. the lock looks a little weak, but so far it’s on my cat’s neck without any problem!
M***a –
Very nice collar. My cat didn’t like the little bell – or he was liking it so much that he tried to catch it – so I had to remove it. (very easy to remove if your like doesn’t like it). At one point he remained trapped with the collar on his mouth since he was trying to catch the bell. Scared in the first instance, I found out after that it is actually very easy to open the collar. This is a very good aspect for animals collar. Now that is not making sound anymore we both like the new collar ♥️
M***s –
Arrived in a month. Good quality.
E***r –
Very good. It comes with rattlesnake, I ‘ve taken it away because for the fine ears of the cat it bothers them The safety lock works (if the cat is hooked on something, it opens)
I***z –
Excellent product. Very quality Nice recommended
E***l –
Very good quality necklace, although engraving is not perfect, it is very good for the price.
V***a –
Sealed well. Engraving is correct. It came a month before Nizhny Novgorod
C***o –
I love it and the name and telephone looks great, I chose the silver and is perfect because to be on the necklace not annoying. Fast shipping
M***i –
Tbh I loved it, came as requested with my name and phone number and it doesn’t come off easily.
S***n –
Product as described, when place the order you can fill what info you like on the picture like have and there is free quickly responded that it all is no problem. Sure that few dollars worth!!!
W*** –
You are fast here
C***a –
Great
C***e –
Serious store, and recommended product QUALITY, foremost correct
L***a –
Fast shipping!
M***i –
Recommend بالتعامل with store وبقوه. Fast جدآ جدآ in free. Thank you dear seller. Excellent work
Y***z –
I arrived in less than a month to the islands Canary. I buy it for Dog a of small race, similar to a I rkshire, and looks great. With the age of 7 months. It the cat shaped closing, But is funny. It is exact to the d It is scription, cheap, custom, and comes quickly. You can shake/adjust. So that cat is great…
Customer –
Nice product at affordable price. Beautiful the customization.
Z***a –
the collar is perfect. the delivery to bulgaria was extremely fast LIKE 2 weeks around the holidays. The bell is too loud but it could be disattached for those cats living just at home
K***k –
Perfectly as described, my cat didn’t like it but he will get used to it with time. Very beautiful, better than in pictures!
M***a –
Excellent product, I recommend
F***e –
Super necklace very pretty