Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
Very cool! I took for pug, but also the Persian cat very much even approached. I advise everyone, order!
P***o –
Great stuff! Recommend!
Y***o –
Excellent, leaves it without loose hairs
Y***a –
I did not expect! Quality is super. Jack Russell’s a class. And the cat at the same time!!! I recommend.
K***A –
Very cool thing!
A***a –
The order was made on December 15, received January 9 at the Post Office, the package came all ragged, it’s amazing how the comb did not fall out. I will try on the cat (PERS), later I will add a review
K***u –
Cool brush, Scots Combs easily and quickly. As before without it lived, I do not know) delivery is fast, thank you to the store.
S***a –
Funny comb, I liked it, I’ll write later how koteyka reacted☺️
I***a –
The goods came in 27 days, the quality is excellent. In the hand is very convenient, the plastic handle with rubberized inserts. Everyone is happy. Later I will add as scales)
T***a –
Very fast delivery 17 days! Discomfort to animals does not deliver. Combing perfectly. I recommend.
I*** –
Pts cool. Heavy. Made qualitatively. The scallop itself is metal and well combats. Came to Tula very quickly in 12 days. Definitely 5 stars.
Customer –
Good product, it asked for a 11 of December and arrived the 14 Jan to Peruvian.
T***a –
Very good puhoderka today we tried to remove the wool and it became so silky and soft I advise, I was not mistaken with the choice of puhoderka
A***p –
Powerful. The teeth are hard and frequent, but the cat clearly does not like-he and the usual garlic with rare thin teeth do not like.
G***a –
Delivery is three weeks, I do not understand whether it scales, or cuts. No matter how much you comb, the wool is weak. But when after the Furminator I take the usual comb out of the wool, as if collecting the remains from the haircut-thinning. In any case, it Combs well. And in any case, the cat is not happy!)) thanks to the store, Good Goods and fast delivery.
A***n –
Excellent, expectations are justified. Czech wool Superski
F***B –
Super! Perfect for removing the hair and for excellent grooming. Highly Recommended.
M***c –
The glove cost much clean it after use it, But the comb is phenomenal. Recommend 1000%. I have cat Hair White was great.
G***r –
I love this thing!! my cats love it too!! great product!
E***a –
Delivery is 1,5 months. It seems normal, especially for such a price. In stores it is from 1000₽ worth.
E***a –
COMB SUPER, METAL BLADE, PROTECTED BY A PLASTIC CAP, VYCHЁSYVAET PERFECTLY, FAST DELIVERY, THANK YOU, RECOMMEND!!!
E***I –
Riding long, but arrived on time. The cat will be tomorrow
R***r –
Comb like, the photo and description! Everyone is happy!
E***a –
Thank you very much to the store, sent quickly, Combs perfectly. I recommend the seller
K***v –
To Moscow 3 weeks. packed well. got a whole. tried on the dog. the bundle of wool gathered! handled calmly. I recommend!
A***a –
Excellent cotochesalka. The cat is happy and happy. The only thing, long waited
F***r –
Works great! Got lots of stray hairs out of dogs fur!
Customer –
Ordered 30.07, on the night came 26.09, the track was tracked, two cats oriental and meticulous, combed both, wool decently, ordinary garlic or mitten so do not work) take it will not regret)
A***a –
Delivery to tatastana 1,5 months, chesalka excellent. But i ordered a small one, it was possible more. The wool combes with a bang, departs everything that should fall out. The third time a day i scratch a cat and that’s how many wool.
A***d –
Abaldenno!!! It’s worth buying. I took the size of L, as for me in my hand is too big. But the thing is worthwhile
R***e –
Very good brush. Recommend. Order come in a month.
Y***a –
The cat likes the truth after a time, and so it is sewn well. Delivered quickly
Y***a –
The whole came, packed in a bag with pouches, kind of solid, heavy. I will add feedback later after use.
G***r –
Thank you, great comb. Waited for 2 months in Minsk. It is super!
G***s –
Much like the Furminator, led 14 working days to arrive, a good time, tested in cats and proved very effective.
M***l –
All perfect. It Took a little but got everything right. Recommend
O***a –
In the case did not try, with the store did not communicate, in kind quality
V***k –
We order the 2nd time. Comes quickly, quality goods! Shop recommend
M***a –
It went to Nizhny Novgorod for more than a month, the track was tracked only to Latvia. Someone for some reason opened the bag, sealed it with a sticker. Purchase is satisfied, and cats in particular)) store thanks)
R***r –
Very good Furminator) not worse than in the pet store)
K***a –
The brush is quite good for cats, the dog may not come up because the teeth are plastic.
S***V –
Corresponds to the description, the cat has not yet scratched. I recommend the producer
O***a –
The goods came quickly, within the specified delivery time, tracking was before the mail. Packed quite normally, breaking there in principle is nothing, the most high that the teeth are protected 🙂 the quality of plastic on the handle is not a fountain, but in general without claims at this point. Koto-man combing procedure checked (the result of combed in the photo). By the way, experiment for the sake, at first combed the usual brush, which was at home, and here she did not pull anything at all. I hope that in the season the shedding will save from fluff in the whole house)))
Customer –
Everything’s fine. Quality is good. Combing the wool perfectly. For long-haired breeds of cats came up. I took the largest size. Combing is convenient.
N***L –
Good comb. The handle is comfortable, rubberized, in the hand does not slip, with its function copes very well. Combing perfectly. CAT I do not really like all these garlic actions))) but I do not give up))) I recommend Order 13.11.19, the store sent 14.11.19, received 06.12.19, Vladimir. Track tracked
O***h –
Excellent thing, combing a hundred times better than any mittens. Delivered very quickly.
Customer –
It seems to scratch, in the store similar from 500 R. Still profitable, it was a month in Lipetsk, not so long I think. The execution is durable, the cartridge is fixed without backlash
F***r –
The design is simple, everything looks good. In general, everything is fine. Delivery was only 3 months to Moscow. Sent on time, but then the parcel was plotal.
R***r –
Very good thing, only for a long time went. More than a month, and not tracked. i think it will definitely not be worse than chesalka-gloves. thanks to the store!
T***P –
For an ordinary cat, not long-haired, a little short brush teeth. Brush combs well
N***a –
The comb is super, Combs all the hairs, comfortably combed, and clean easily. I recommend the store and the product.
L***M –
It was a month, tracked, SMS came. I took a friend as a gift, protested on my Kosh (I have the same chesalka in the arsenal). Works, good))) thank u! That’s all nice
Y***a –
The goods of nadiyshov 13.12.19 р. Zamoviv, to visit, 14.11.19 R. Product reviews for all. Ocrym poshkojennya packaging inshih poshkojenn is not seen. The product is good! Щітка відповідає опису. Зручна. On Divo, Vona vazcha, I think, I want to steal. It’s a pity that you can’t get the weight of your hair in the world, you can’t get the weight of your dog. I recommend the store!
Customer –
I have a Maltese and this comb works okay, but I think it’s meant for short-haired pets. Either way, it combs well.
K***k –
Very good thing, Combs well, but it is desirable to probably take wide for large cats
S***a –
Combes well, but the cat does not like)))
T***A –
Solid, not retractable. I see tomorrow how function. No number tracking. It seems fine. See tomorrow what the cats think
A***n –
The brush is quality, but for such a shaggy guy it did not fit, as plastic teeth. Does not take thick wool. Metal furmnator copes with this. Tried on a short-haired Cotan-everything is fine.
E***o –
Everything is super. Fast delivery in 9 days to Bashkortostan
T***k –
The parcel was a month, the goods are packed as usual. The brush brushes perfectly. In the hand lies well, it is comfortable to hold, as a rubberized handle. For such a price, and a month of waiting is just a wonderful thing. In pet stores costs much more
A***v –
Exactly a month to Rostov-on-Don! in the case did not try. the store and the store advise.
S***a –
One of the most useful acquisitions on petsmaker store. perfectly Combes the wool even from a smooth-haired cat. I am definitely happy with the purchase, I will advise everyone.
S***k –
Very cool removes excess wool. I did not expect such an effect. The product corresponds to its rating. I will order more.
G***m –
Super! Fast shipping! Went to the post office for one order, and received the one that was ordered earlier. Garlic is strong enough, in the hand lies well, it is super. She took blue + L for a dog with short hair, but it turned out to cats with long and medium hair is also suitable. Everyone is happy, especially the dog. I recommend!
A***o –
Works. Wool Combes. With the store did not communicate.
Customer –
Great quality handle is nice to hold. Recommended. I’ve tried it on my boston terrier (very short hair), and it works awesome, you only need to adjust angle of brushing if it is dog like mine.
N***a –
Excellent chesalka such in the shops are from 1500, it is good for dogs and cats, came quickly, thanks to the store
P***h –
The goods came in a month, packed in a simple package. Consists of two parts, a handle and the comb itself. Going easily, looks like it looks flimsy, but Combs well! Confuses that the comb itself is plastic, for how long enough-let’s see! In general, I advise the store, everything came in time, the track number is traced from Latvia.
C***S –
Good quality, fast delivery! Recommend the store.
A***o –
Made neatly, without notches, teeth combs are plastic, not metal. A special result has not yet noticed, the cat is not delighted and the wool was not combed very much. But this money is normal. Delivery to Ukraine took almost 2 months.
O*** –
Product quality is really good and amazing shipping speed
G***a –
Everything came in time, thank you very much to the store, how will it work, sign off additionally
R***r –
Comb cool, already tried) delivery within a month) in the hand it is convenient to hold, and most importantly cats and dogs do not mind that they were scratched) I recommend the store)
E***a –
It reached Moscow in a month. Comb liked, well Combs wool. Thank you.
R***r –
Temper 2 brushes L + M. The product fully corresponds to the description and photo. Combs are heavy and look very high quality. Cat short-haired, combed well. The parcel came about a month. Could come faster, but the store did not send the order for a long time due to national holidays. The tracking was on the way. Thanks to the seller.
K***a –
This is the most incredible thing! Seals were not very happy that they are scratched, but ….! If you have seals, then do not hesitate to take!!! And the quality is good, it’s nice to hold in your hand. Heavy. Sharp. I’m delighted with both the quality and the effect!
S***s –
Thank you for this awesome product! Happy with the purchase! I do recommend!