Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***g –
The quality is not bad, but it seems to me too narrow ribbons at the leash. For such money you can just buy in the store and do not wait for a month.
M***a –
Great harness! On Jack Russell 8 kg came perfectly.
Customer –
17.10-29.11.19 came to the Post Office. For KHS (naked) M is too big, but if on clothes-the most it!)))
N***n –
I ordered the size m we turned out to be great had to change a little, and in general an excellent durable harness, i think we will rarely use the leash as the tape measure is much more convenient
M***e –
Very good quality for this price. Also it comes with a tab, so if you have pet store, you can sell it… Only thing I would only suggest it for smaller dogs.
Customer –
Exactly, super nice and looks good quality. It’s taken longer than it said.
I***o –
I really like changing the size for the puppy idially, as it grows
O***a –
Today I received the parcel, the parcel came very quickly. The harness is very good, durable, can be increased for the dog and can be reduced for the cat, excellent. Thank you very much.
Y***o –
Good strong harness
Customer –
Everything is very durable and good, at night it will definitely be visible))
Y***T –
A little cheap. I do not know if it will last long.
E***a –
I liked the harness. For a slender pug 8 months with a large margin. Tightened on the neck to the maximum, on the chest almost to the maximum, that is, double stock, you can fatter and fatter))))) the leash is of course short, but not confused in the paws. Although I will mostly use my other 2 meter leash. I recommend to buy.
N***l –
Loveit
L***o –
I really liked it, the quality is super! All mounts of excellent quality, pleases the eyes
N***n –
Ordered on 26/10 received 05/12. The harness and leash looks wider on the supplier’s photo but they are thin in real , measuring only 1,5 cm wide as shown in my photo. The length measure for both items is right and M size is suitable for bigger dogs than my 9 monthes Bichon Frise. Colour is vivid and flashes at night. it looks nice and suits my doggy and for that , LIKE
N***n –
We like
E***a –
The dog came up. We like it, too, and we were looking for it. Came quickly by the way.
I***d –
Up to 7 kg dog is perfect, but you can make much more tail
O***a –
Order to the nizhny novgorod region came quickly. I ordered for a spitz 5 kg, the harness came up perfectly.
M***a –
Good harness. I ordered a second time.
S***s –
Good leash, no minuses
V***V –
Fast shipping. The harness is excellent. The leash is short. Thank you very much to the store!
K***o –
Great, for my 5,5 kg Rita it is perfect and at night the reflective material performs its function beautifully. Highly recommended!.
E***r –
The goods came in due time, fully corresponds to the description, very soft and at the same time durable. I recommend
E***v –
The package came within a month, the quality of the product is excellent, i recommend the product and the store.
N***a –
The order went to Tula for a month. I ordered M on York “for winter” to wear on a suit. I did not communicate with the store.
S***a –
Thin straps, on a small dog fit.
A***a –
Atbilstoša mūsu mazajam sunim. Ļoti ātra piegāde 2 nedēļās
A***h –
The quality is excellent. the harness size M, the dachshund 10 kg came up, the stock of adjustment is enough for a larger dog. the leash is 110 cm, the carabiner is good.
G***r –
Chic harness, took on pug size M, it was perfect, straps are adjustable
S*** –
All is well, durable, the light is reflected normally, large size range, suitable for many breeds
D***v –
Very good quality 15 TL custom’s taxes.
V***a –
Everything is fine.
S***a –
Good leash. suitable for French bulldog 13 kg.
V***s –
Approached. Size adjustable. The store answered. Thank you
O***a –
Good harness. Came quickly. A little thin for a big dog. But I took for fastening in the car, for this it is quite suitable.
O***a –
We like the harness. Good quality. He’s not pressing his throat. They took it just so as not to press on the throat of the pug. Photo unfortunately no. Can later add feedback
M***a –
Shipping month harness good reflects leash long 1 m width 1 cm
N***a –
Superb and fast shipping. Recommend store
A***i –
thanks
L***a –
Super cool harness with leash came quickly dog in delight immediately went for a walk
D***v –
Size M on Beagle 3 months. Approached perfectly
E***n –
The leash is good, the harness too. Everything corresponds to the description. The order was sent the next day, the parcel came in a month.
A***n –
Super fast shipping! 20 days from order to receipt in Vladimir. With free delivery of this little thing. Harness norms.
Z***a –
This is one of the best shopping on Petsmaker! The quality is excellent, everything is stitched, the Carbines are all workers, do not creak and do not stagger. The strip reflects perfectly! 10 points! I’ll order more!
M***a –
It was 24 days, not tracking. The dog is 7 kg excellent, the material is quality, the Carbines are powerful. The seams are excellent. Reflective paint will get off with time. But the harness and leash are better than sold in our stores. Not yet adjusted
Customer –
Satisfied
A***a –
Received the order! Excellent zbruyka and leash! Beautiful! A little long went the order, but taking into account the latest events it is forgiving. Thank you very much!;)
A***+ –
The product corresponds to the photo, on Ukr mail in Kiev was a very long 41 day, I recommend the store!
O***a –
Quickly came the parcel, the goods quality Thanks
K***k –
Came quickly. (In Kiev for 2 weeks). Took on Shih Tzu 1.4 months (M). Came up perfectly, even a bit too big.
S***a –
It came in a week to Moscow). I order a second time, already the third harness. Super.
P***a –
Arrived in Sakhalin almost a month later and then They handed it to the post office when they came. Maybe it came before… The track was not from lying down, the information was ready to be sent .. The goods are whole, all as in the picture, the York 4 kg is normal, the neck is adjustable, if you need to increase .. Thank you to the store.
A***a –
The order was sent very quickly, in Moscow came for 18 days. Good harness! But I decided to use it with a tape measure, so accustomed. On the pug 52 the chest came very well, the size M. leash with a reflective strip only on one side. We liked everything, thank you very much!
K***k –
Everything came. I expected that there will be more. For small dogs.
G***c –
The harness is excellent. In general, a cool harness. In the case have not yet checked, check and complete the review.
V***v –
The goods were ordered on 13.11.19, received on 08.01.20, delivery to Saratov. The product corresponds to the description, very much, the size corresponds. The product was only in a black package, without extra packaging. Overall satisfied, we recommend the product.
M***a –
Quickly arrived, reflective
N***n –
I got everything. For my Mopsy came up and there is still a stock for a warm jacket. Thank you.
Y***n –
OK, Yorkshire is just right. You can increase the size in case of dressing jackets in winter. I recommend.
R***r –
Very, very long went the goods
N***a –
The harness is good, reflects, can be adjusted under the dog. We will try for strength!!!
Ð***° –
A harness came up, comfortable strong all qualitatively stitched. We will wear with pleasure also stock is, we still grow, 8 months-9 kg. Thank you.
A***n –
nice
L***a –
The harness is very good, we have such several times more expensive! On a large spitz 6 kg size m approached, but tightened to the maximum, i think and s would be the norm
S***a –
Really small t compatible לתיאור product
Customer –
I really loved them, they got a little big amos french dogs but it could be corrected with the same strap
V***s –
I’m very satisfied, shipment very fast only 18 days to Ireland. Recomended this store.
V***a –
Neck of excellent quality, reflects well, fit perfectly even can take less. The dog in it is comfortable. The parcel arrived within 20 days. Seller 5 + + + + + + + +
Customer –
Excellent product, this My 2nd order . I recommend – S fitted my Yorkie
L***a –
The width of the tape is 1 cm, I thought it would be wider. The neck is bright, beautiful color. not tried on the dog, I think it will fit, adjustable in volume. I took on the Spitz 5,5 kg.
K***a –
The harness is super. The order came pretty quickly. Seller recommend
J***u –
perfect for my dog ( 3.5 kg)
Customer –
Harness and leash well made, lanyard is quite short, fast delivery
K***a –
Came in two weeks. Very good. On the cockpit approached M. The harness is very comfortable and high-quality. Take not be afraid;)
I***a –
/
E***v –
The parcel came for a month, the quality of the harness is excellent, though it was very narrow, but it was his fault inattentively read the description, the size of the dog came great, thanks to the store.
O***a –
Quality is excellent thanks
A***k –
Good harness. On an adult pug size M came up perfectly.
L***s –
Excellent product, very nice straps and harness. And shipping to Mexico fur before the stipulated time, I arrive fast.
V***s –
Excellent harness, took on spitz 5-8 kg. The dog in it is very convenient, there is space, in general i recommend, you will not regret
Customer –
Very good harness, quality, came up perfectly
J***a –
The order is very davolna!!!! The harness is excellent!!! Traffic light is cool! Size can be changed. The dog is comfortable!
Customer –
I’m happy with the purchase, the harness and belt are good quality at a good price and took less than a month to reach Barcelona. The size is ideal for our 2,7 kilos chihuahua.
D***n –
Good arrived in perfect condition, arrived fast, I thought it would be more thick collar but even being a little thinner than expected is well sturdy and very reflective even in clear, the guide is very big Also, great product.
G***a –
Fast shipping. Fully corresponds to the description. Thank you store! I recommend!
Customer –
Fast shipping. The product is good, corresponds to the description.
L***a –
Very good …. Enough for a year …. Then the paint begins to wash…
S***a –
very nice, good quality.
E***a –
Excellent in appearance harness, took on the dog 3,300gr
S***r –
perfect, exactly like the advertise
Customer –
Thank you! It’s okay for our yagdterrier!
D***d –
Hi,thank’s ,I received a product….