Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***a –
Corresponds to the photo and description. While everything works, the dog can withstand 30 kg. Photo later
O***r –
Thank you, I got everything, everyone is happy. The store is well done, I recommend.
N***N –
Roulette to moscow came very quickly. Exactly in 14 days. Everything clearly corresponds to the description. Measured long rolls-exactly 8 meters, without deception. In the hand it looks impressive, and weighs not a little. Definitely recommend for dynamic dogs, when on a walk you need to give freedom, not to keep near yourself. I will definitely add my feedback after the test drive, a month later.
E***n –
The Leash is super, very stable, professional made, ideal for large and medium Dog. I need for the evening walks, the Light is relatively strong. The Shop is recommended.
D***d –
Came quickly, 20 days before murmansk. Track tracked. Well packed, in a solid cardboard box and a puffy film. 2-month-old husky holds well. The flashlight is bright, but comes without batteries. Awesome leash! I recommend!
V***v –
Excellent leash)) for a dog 11 kg in general class)) thanks to the store)
Customer –
Excellent quality
G***g –
Delivery to komsomolsk on the amur khabarovsk territory fast 23.09 ordered 9.10 already received. Roulette is good, checked everything works. Flashlight works, only batteries need to put. How time will show. Track tracked. Seller thanks. Stone.
Customer –
It was long, but powerful. Flashlight shit.
K***o –
it very strong and big.
S*** –
Ordered on september 18, came on october 11, but it was not noted that the goods arrived at the post office, and so the leash is excellent, a little later i will add
*. –
Item arrived within 3 weeks Seller recommend store super The goods super everything works well ordered for a dog 35 kg cross labrador with a shepherd in a week i will add a review as a walk One star i shoot for the fact that there are no batteries and for the design of the handle it is not really huge even despite the fact that my hands are full and so i like the product corresponds to money I did not regret that i took
A***v –
Got everything. Shipping norms. Happy. In terms of recommendations, think yourself. Seller thanks!!!
D***v –
Everything is fine, but very big))
K***k –
Very fast shipping! This is my first time! Before hmao for 11 days)) all whole, powerful roulette. Today i will try. I recommend
M***v –
Excellent withstands all the jerks of a young strong dog! Definitely worth your money! Here it is worth 4 thousand. Boldly Take!!!
L***a –
Thank you very much to the store. I liked it very much.
T***a –
Very decent store, I recommend. The box is very wrinkled, but inside everything is fine. as in the work did not try yet
I***a –
The leash came in a month. Everything is super! Quality is excellent! Thank you! Very satisfied!
G***r –
Quality is very strong, no BROL. Genuine solid For a large dog. I am quite content. Now still use. Hopefully it is not going quickly broken!
L***i –
thank you
F***r –
Thank you very much, very satisfied with the product, the leash came in excellent condition, everything is just super
T***a –
Came very quickly
A***a –
Excellent leash, I recommend to everyone. In the hand perfectly sits, not heavy.
K***r –
Fast delivery, but not transport, but by post of Russia. A little more and heavy, and so everything is fine.
U***h –
Everything is accurate and good
V***k –
The package is OK, thank you
L***a –
Good roulette. The parcel came quickly.
I***v –
Excellent leash recommend
E***a –
Well, I expected something more powerful) read reviews, thought that straight fire .. And in fact… The picture is an ordinary sticker that leaves) it is light even despite what looks powerful, the spring sticks out on the foot, which is a little nagging) I hope that the dog will not pull out weighing 44 kg) in general, I hope that will last longer. Yes without batteries, but it’s normal)
M***r –
I use roulette recently. While everything suits. Let’s see what happens next)))
V***v –
Overall normal. But there is a suspicion that the spring quickly “dies”, weakly winks.
R***d –
The goods are satisfied, such in Russia is three times more expensive.
Customer –
Item came for 2 weeks
Customer –
Comes to TR in 30-45 days. Extra as 14.50 Tl tax reward. The product is quite successful. It is recommended to anyone who wants to receive.
A***r –
Super fast delivery, I ordered 5-11-2019 and already 13-11-2019 was U me pack. Good quality, recommend.
P***a –
A hell of a lot bigger than I expected. But it comes very well packed and normal quality.
Y***y –
Super fast shipping. Excellent quality. I recommend!
A***v –
Excellent Roulette and, finally,! Great! Lantern on roulette!
L***a –
Super
I***e –
Ordered 27.10., received 21.11 in Riga. The parcel in the mail is crumpled, the goods are whole. The leash is strong, foroso fixed, compact, photographed on a sheet of A4 paper (see Fig. Photo) Product and store recommend
V***v –
Very satisfied with the order. Pleasant packaging, everything is intact. Flashlight works. Bought for Stafford, walked one day. The dog is happy, no one jerks it) 8 meters of freedom. We’ll check for strength.
M***r –
The product looks very beautiful. I gave it in two sines of the month, 23 surrendered. Speed is excellent. Thank you for everything.
E***a –
Lovely dog leash weight 40 kg
A***a –
I received the parcel today and I’m very pleased. its as it was represented. strong, well packed and in good condition. the dog will try it little bit later but I like it and recommend the store. thank you
B***e –
Fast shipping and good leash. A bit heavy, but of course… long and with led, it’ s normal
D***k –
Came quickly) autumn cool shining flashlight
L***v –
Took a tape measure for labrador 36 kg Of course i wanted a sling thicker, but like this should not break. Aaa batteries, the lantern shines normally, walking through the forest is enough. Our mail parcel is lost, but it was found magically on the last day of storage
M***a –
Very nice, like on the picture. I recommended. I am very satisfied.
G***v –
Parcel arrived, and write on the site, in a way that is. Look at all the rules! Hope Labrador stand
A***k –
The kind of, all good and powerful) use enhance
S***v –
I order not the first time I like everything
R***n –
Parcel reached Kaliningrad for 18 days. Wrinkled. Body tape measure is dented. All works.
A***v –
Great product holds 60 kg loose. Long a declaration. Thank you for the speed and good product. Recommend to purchase. Akita Inu 2G
O***a –
Tape Measure Super! Packed very well. Delivery Fast. sent it 11.11 to 30.11 Seller recommend!
S***a –
Super roulette and super store. 10 stars. Thank you.
R***r –
Tape Measure good. Easy to hand, even women. Not heavy. Fingers too easy to press on the button. Tape good travels and not quickly call. The photo flashlight seems to be great, but not really big, easy to put on and removed. Bottom hook-honestly, I stop, all the time for something to cling to. Want To seal tape. Parcel arrived promptly, as was stated.
P***v –
Came quickly flashlight shines all matches the description)
S***o –
It fits the description, my dog weighs 30 kg and it jerks leash stand, for flashlight need three batteries and flashlight works, no contact with wasn’t necessary goods arrived quickly thank you
V***v –
In quality everything is fine, it seems strong. Flashlight removable
N***g –
In Ali system there were failures according to the status of the order. All the time was the initial status “ready to send”. The store contacted me first and reported the problem. Also provided screenshots of the status of the order. Before Yaroslavl arrived within a month. The leash is large and heavy, but specially chose it, so that for sure. Packed was good, but on the box were small dents. The product itself is not damaged and works perfectly. As soon as we experience it, I immediately add a tip. Thank you very much to the seller.
S***n –
The leash is good, all as in the description… The only negative is its weight …. Very heavy
M***y –
Quality is excellent. Test drive passed in English mastiff weighing 50 kg. We really like it.
S***e –
super atėjo laiku
B***b –
Got to Yalta for 20 days, the store is understandable-sent correctly.))) The leash is good, big straight with Big B. The lantern is simple. Confused 2 things: the stop button (it immediately brakes, you can not only press the brake, it is blocked and to let it go you need not just release the button, but press the other button) and 2 moment, if you press this button, the leash does not brake, and gradually stretches. But I do this review immediately after unpacking, in the evening with the dog look.
E***o –
Everything works while the product is satisfied
T***a –
Thank you, very serious leash. I do not know how long it will last, but I did not regret that I took it.
K***a –
Leash Super. withstands the Caucasian.
E***k –
Today i received it at the post office.
A***o –
The goods came pretty quickly-in 3 weeks. It looked more than expected. The handle is huge)) but on the other hand it is convenient to use in winter in mittens) for the flashlight you need 3 AAA batteries (“little fingers”)-not included. The flashlight works very well-for walking early in the morning and evening in the winter-just a treasure! A small minus-the leash is wrapped quite slowly, behind our active dog does not have time))) jerks while withstands. In general, a good product-I recommend!