Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The parcel came in 45 days. After29 days, the dispute opened because the parcel did not leave China warehouse (50 days, thought the parcel lost), the dispute closed in my favor. After 48 days the parcel came to the territory of Russia. I will write to the store how to compensate.
G***s –
ok
L***n –
quality is good i’m satisfied thank u
Customer –
Exactly as advertised. Seems to clean toilets well.
N***a –
Excellent quality, good plastic odorless. Delivery to Riga for 2 weeks.
N***m –
Soft… leaves no marks in toilet
Customer –
Arrived quickly, thanks!
T***e –
29 Days from order to Delivery in Austria. All the best-thank you.
K***y –
very nice broush. thank you
T***s –
very fast dilivery
A***a –
I liked the quality. Delivery about a month. I’ll order more.
Customer –
Everything is super!!! I advise everyone!!!!
A***v –
Very cool and beautiful thing, with its task copes perfectly.
D***r –
I am very satisfied with the toilet brush. It is exactly as described. The store was in constant contact. Unfortunately, the shipment took a very long time.
E*** –
I order a second time. Super brush! Shipping is long, after China,-not tracked. The box is simple in trash, but everything is whole.
A***v –
Good thing, very convenient
H***z –
Thank the art product highlights good
J***o –
All right. That’s the second I buy.
K***a –
Good product recommend, delivery early, all intact, the quality is excellent.
D***a –
Norms
A***v –
OK
J***s –
Labai puikus Å epetys, outlet laikosi prie sienos. Rekomenduoju!
E***a –
Cool toilet brush, thanks to the store for excellent quality and fast delivery.
A***n –
OK!
A***n –
I ordered the kit. Very convenient thing. Seller special thanks for the discount.
Customer –
Super, I liked everything. I recommend. Delivery is also fast.
A***a –
Very cool ershik! The quality of the silicone is excellent! compact and beautiful in design.
D***n –
Super!!!
M***n –
It is perfect so wall and quality nice
A***a –
I like it. Delivery is fast, packed in a box, parts are whole.
Customer –
Came super quick great product and cost half what it cost online on other websites. Very satisfy.
K***s –
Order was in a big package. Would liked that it would be more secured as box was crushed. But item itself had no damage to it. Happy of product quality for the price it cost. Fast dispatch time.
L***a –
Thank you to the store.
E***a –
A good brush, as in the picture. Thank you.
Customer –
Perfect with really fast shipment!
Customer –
Silicone hard, I’m uncomfortable to use it. delivery to the door
J***s –
At last I arrive, I delay much more than normal, all perfect, good product and I practice only use it once, very compliant. Thank you
G***c –
It came late, but the goods are very good.
V***v –
i love it.
A***h –
Perfect. Great Goods, fast Delivery
A***t –
All very good! Satisfied! Recommending the store!
S***v –
Recommend this product.
Customer –
Fast shipping (within 17 days received). Firmly and fine to wall hang
Y***6 –
Excellent. Much better than the usual.