Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
Good quality, without damage and marriage
T***z –
Good quality. I recommend
Y***S –
It came quickly, good quality.
A***v –
All OK.
R***r –
The product corresponds to the description. I wasn’t sure I ‘d get it from a virus, but it’s OK. Hung the 8th honor-weighs dead. Seller recommend. The goods are satisfied. Delivery is more than a month, but in the current situation it is good at all that has come.
M***g –
Still use.
R***r –
Super fast week excellent recommend
D***d –
All well thanks store recommend
J***s –
Good job thanks
G***h –
Chic!
L***l –
Very good thank you
O***i –
5 ⭐
A***t –
Good quality ! I recommend store !
M***v –
Small neat clothespin. sfor the store.
V*** –
With the store did not communicate
G***o –
Minden OKÉ.
R***r –
It came but has not yet tried, as I will try to add feedback
M***m –
Great
I***a –
It came quickly
F***g –
There was a parcel for a long time. Sent fast. It’s OK. Thank you. Recommend
A***v –
Everything came quickly, thank you, I recommend
N***y –
Thank you, received quickly the quality is good.
C***r –
The product description is accurate. Fast delivery! 1 week arrived. Very satisfied! Good company! Trust worthy! Recommend!
I***o –
Goods received, everything corresponds, magnet really strong
A***n –
Just super for Nissan Almera clasik the best holder!!!! Recommend just fire
Customer –
thanks a lot!!
Customer –
Everything matches
V***o –
I came quickly. The magnet is strong. Advise.
S***n –
Thank you very much. Seller recommend.
I***a –
Good Goods
Customer –
Compact, comfortable, keeps perfectly. Shipping fast
D***v –
Reply description
A***h –
Excellent keeps the delivery long, but it’s coronavirus’s fault. thank you.
R***r –
Excellent and budgetary fastening of the smartphone in the car! Less than a month in the Moscow region. Recommend!
D***n –
The magnet holds very well, a stand of small size, made qualitatively
S***O –
Goods is still in process of delivery, due to Covid 19 pandemic, local courier hold delivery until I wrote this feedback, however store is quick response and I believe seller always give the best quality for customer.
E***k –
Very fast
K***f –
Fast delivery, pleasant to the touch
A***n –
Ordered 27.03.20 a received an order in Moscow 20.04.20
V***y –
From the duct does not fall. The magnet keeps the phone confident. I checked on a rare laptop 8 Pro, on cats does not fall off
R***r –
Seems to be good quality.
Customer –
!!!
T***t –
Goods, was shipped quickly and clearly delivered,
R***r –
It’s OK!
C***r –
Good day. The goods were delivered very quickly and reliably.
Customer –
Well, easy to position. As long as the road is correct it will hold.
U***r –
Corresponds to the description. Good quality.
Customer –
Great stuff. Thank you.
G***r –
good
J***z –
Exactly.
A***n –
Good and holds phone well on ac vane
C***r –
Ok
B***p –
everything seems to be fine! it took a little over a month to get in Rou (EU). it is smaller than it looks in the promotional materials and that is a plus. I glued the metal plate on the back of the silicon case and it holds well. no offroading yet, but I’ll return with feedback.
K***v –
All OK
A***v –
The goods are excellent. Of good quality. A powerful spring on the clothespin and sticky rubber on the sponges, holds very tight. Strong magnets. Although I do not have a heavy phone, but a thick cover. Everything was sent quickly, it went about a month. I recommend the goods and the store!
V***v –
The goods are satisfied, thank you to the store ..
J***i –
Handle after odpakowaniu super. Narazie do not know whether utrzyma phone on our dziurawych road, but it is found. Recommend!
M***m –
Perfect
R***r –
Normal mount.
E***a –
I went long but very well done, I still did not check in the car
Customer –
Everything is fine, thank you
V***v –
Convenient practical piece.
K***a –
Super 😉
M***a –
good
F***r –
Thank you.
V***i –
Visually good quality, put 5
A***i –
Everything okay.
K***n –
It is equal to the description of the sale, perfect thanks
P***a –
Received, the product corresponds to the description, how does not know, I will add after use.
S***a –
Excellent!
V***v –
The parcel came quickly, only 16 days
P***r –
Ok Thank you
D***V –
Perfectly holds
Customer –
Everything is fine, the truth went long and did not follow
P***o –
It came well, it works well
U***r –
The mobile phone holder is very good. After receiving it, it is put on the car. The paste is very solid and the price is affordable. Praise.
E***s –
Recommended.
R***r –
Very easy to use, I like, economical, the bracket is more stable on the ventilation hole, and the mobile phone very well sucks.
S***o –
Thank you.
G***v –
For the 14 den pristig in Bulgaria. I am pleased with the many.
M***a –
ok
K***l –
Thank You. Very good
N***a –
Very neat looks, holds tight. I recommend!
M***e –
Excellent product.
A***v –
Quarantine took a long time. The product corresponds to the description, made qualitatively. The store is well done, sociable!
U***r –
Very Satisfied!
U***r –
Very good.
U***r –
Fast delivery super, I’m satisfied, store recommend
R***r –
Goods come quickly, magnets are good, holding phone hard
R***r –
Satisfaction
S***s –
mm
A***E –
★★★★★
Customer –
thank you