Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***N –
Quick delivery as described
G***v –
Funny thing
K***o –
ok
N***a –
Excellent charging
V***r –
Item received thanks
M***k –
Zamawiałem two pieces one running second something not fastens, fast loading
D***t –
All right thanks
W***i –
Cord great. Czekałem almost 2 months, though in Poland przeleżał half of that time. Shipping unfortunately are checked and if need clone. Wire not oclili;). I am happy. Thank you stores.
M***m –
Tracked not wrong! store 5 +
Y***o –
Normal cable
P***w –
Super goods recommend
P***y –
Thank you.
A***v –
Good thing
O***a –
Charges well. Less than a month on the way.
V***e –
All good
M***a –
It came in a month. Fast charging like no, but charges normally, I will go. Like the phone from slower charging longer began to hold.
J***s –
All rights, i recommended
R***r –
I liked it very much, as I wanted. Convenient to use.
J***y –
ok
A***k –
Wystawiam feedback very good. Despite this, that shipment not dotarła, selling all the time suit for my mails and try to help you. 100% positive.
V***n –
Norms
Customer –
1,5 months to Moscow. As usual put in the mailbox.
A***a –
Norms work
S***v –
OK
C***r –
Very good product, very comfortable and easy to use
G***g –
Genial. Mega Rapido
Customer –
Everything, as it should be!!!
Customer –
Convenient
M***o –
OK a little slow loading But is OK
A***v –
Worker
S***s –
Very good. Thank you.
M***r –
Goods as in description
B***h –
Very good and fast shipping but phone charging is slow and not fast
D***N –
Promptly
G***m –
Product Description
H***f –
all right, thank you
L***s –
Ótimo produto
D***v –
Funny. Backlit
I***v –
All the rules. Got thrown in the mailbox
K***a –
Cool wire, the current glows very much you have to hide it, that would not shine in the eyes at night. Magnetized amazingly
L***M –
Looks good, not yet testowałam. Supply durable month.
I***K –
Robyt-Super! I sit down with a pigeon color. magnet in the middle. i will kupuvati more! obovyazkovo I recommend the store friends!
R***T –
Delivered quickly, dropped in the mailbox
C***z –
Good attention
B***v –
The wires are normal.
Customer –
Thank you store!
I***a –
Cool charging! I advise!
I***a –
In St. Petersburg for a month and a week. Not tracked. Put it in the drawer. Came to the Samsung A50 perfectly. Test: from 56% to 100% in 1 hour. While you like everything. Glows.
R***z –
Everything works, length 2 M, very satisfied. Packed too very well
I***i –
Very satisfied, quickly, thank you
Customer –
Foremost well missing test
V***V –
The goods are satisfied
A***a –
Good good store Thank you …. In 25 days.
A***v –
Norms
N***K –
Excellent cables, actually as always
U***t –
Norm. ordered two more
A***n –
Everything works, backlight Blue
H***h –
Awsom product
S***k –
The goods have not been delivered
A***a –
calitate normala, a ajuns in moldova cam greu.
Customer –
Long cable, shining tip, highly functional and helpful, no need dżgać konćówką phone as magnesik quickly will catch, recommend.
A***r –
Super pour l’instant !!
*. –
OK!
N***d –
Thank You For Your Product
F***f –
Cool thing!
S***v –
The goods are good …. Tracked badly …. thrown in the mailbox. My friends all ordered from this store.
S***i –
Product compatible with description
R***r –
Walked 50 days Stavropol territory
Y***a –
Convenient
P***r –
Delivery time over 2MCE, after 60 days samoistnie przedłużono period shopping protection. Order in accordance with the description.
Customer –
Excellent Product, fully recommended
I***a –
Great thing!!!
M***i –
ok
V***k –
ok
A***v –
Thanks to the store, the product liked, especially for use in the car, easy to connect, even while driving, and the backlight helps to find the connector in the dark.
E***v –
Excellent wires!
R***l –
Good product