Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
*. –
OK!
Customer –
I haven’t opened it yet.
N***n –
Useless but funny shit
I***e –
less than expected but nice product
Customer –
Plasticine came whole all magnetize
K***k –
Cool toy but for once, the store immediately wrote that because of the low temperature may not work immediately, you need to warm up. I am happy with the purchase, I recommend
I***a –
Thank you son happy
M***i –
Good stuff
C***y –
Very long delivery, 2 months! The box is full.
V***v –
Jó
S***n –
The child is delighted
I*** –
The product arrived at my home in perfect condition, just like the description, thanks
P***m –
Thank you. All According to and about time!!!
C***g –
Fast delivery, very good product
Y***a –
Excellent
M***r –
Very accurate Description. Seller has also still good Tips.
K***r –
haven’t used it yet it’s a stocking stuffer but looks just like pic
O***i –
nice Product my son loves it he is playing all the time with it thanks fast shipping
A***i –
Oooochen long delivery, 2 months! But the son is glad, I ‘ve been waiting!)) the slide came not dry, soft and pulling, in a jar of magnet and eyes for decoration. At first it was semi-transparent, then when it became uniform black. Behind the magnet stretches, all Hood
L***a –
Exactly as pictured. Very pleased.
I***v –
All as in the description. Recommend.
M***t –
Works like it should. Nothing more nothing less =)
E***a –
Very entertaining what if I felt a little discouraged when I opened it as it didn’t move because the metal was a little hard but after kneading arto the metal that went to the side of mescla evenly and now it reacts very well
A***o –
Excellent.
A***a –
ok
D***s –
Shipping fast! Quality is satisfied!
T***e –
ok
Customer –
Fast shipping… Great…
Q***q –
Normal toy, magnet is not very strong. The child likes, and this is the main thing.
U***r –
Looks exactly like the picture. Can was all beat up but that’s ok. Slime is in plastic bag. It’s very shiny. Magnet does indeed stick to this stuff.
Customer –
Everything is fine)
R***n –
Pretty busy stuff. The child liked the slide itself more))) the packing is small. If you leave for a day without packing, it will dry.
G***r –
Delivery is fast. Packed very well. Thank you! Seller recommend
D***v –
.. The goods are quality, I’m happy. Later I will tell the details on the chemical structure ..
O***o –
Warm, warm this mass… well, a little stretched. well, another couple of days we bury on the battery. maybe it will be good. i think it’s better to order in the summer.
A***a –
Black color Brown
T***n –
Ok but this really collects all the trash and crumbles
M***r –
The order went to Moscow since March 18, taught on May 4. Small size
E***a –
In Minsk it was more than a month, a cool toy, my son liked it, though, clothes after it do not wash off
O***r –
Duje Tver lizun, practical beztolkovo rich, dietina grained 1 minutes
A***n –
The baby’s gonna get hurt for a couple of hours. Included magnet and eyes)))
H***t –
Product exactly as described. Delivery time was oke! I would buy the same product here again !
Customer –
i love it
S***s –
good
Customer –
Marchandise well reçu
A***a –
Ordered 22.01 came 6.03, could not send for a long time because of the new year and coronavirus. The store always answered the message. Everything came in perfect condition, nothing bent.
O***k –
Ok
C***y –
Putty is v soft, pretty colour but the magnetic pull is v light. Comes w a cube magnet & some googly eyes.
Y***a –
Super thing. The child is happy. Thank you.
L***t –
Magnetic lizun really liked, thank you very much
E***n –
Slides came, all as in the description, I will give to children, I will ask them how, if I add anything!
F***i –
Lizun is happy. Prishol within 10-12 days (did not count), all as in the description, magnet, eyes, instructions, everything is, the quality is good.
T***A –
OK
Customer –
Foremost ok
A***y –
All as in the picture! Great!!!
Customer –
Thank you! The child liked it. I thought it would be more in size, but also so cute. For the larger size and the magnet need more.
Y***s –
Very beautiful same as the description.
J***r –
Very fast, good product is very magnetic. Small amount though for the price. Seller is good
P***y –
Vše v pořádku. Ok
R***o –
Nice quality and fun to play with. I ordered 3 and the red one is (in my opinion) the best 🙂 (because of the look. They all have the same smooth structure and react to the magnet).
N***v –
All ex. Heated on the radiator, then crushed well and half the evening himself played. And the son is already in the morning
T***A –
Very fast shipping. 12 days and already on a new mail!!! Quality is super!!!
A***p –
Good only long
T***t –
A lot of