Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***e –
looks like in the photo
I***a –
Or the bottom has a loop on which can be hung to dry as a gift sent to hook for this. Gloves pretty dense, the stores I ever seen ordinary gloves made of this material. Dish detergent пенятся while rubbing between gloves by pupyrok. Not as much as when using the sponge, but quite well. For easy washing up fit perfectly, if there are some dried leftover food, it is recommended that first soak bowl or use extra brush. AND they can be used instead of the brush pet))) Is harvested wool.
Customer –
Order came quickly gloves in the description, store put in gift discount coupon and hook for towel, fines, and nice.
N***A –
Come in 18 days before Kuzbass, recommend goods and store
R***f –
Silicone material is strong and neither irritates my skin. Worth the price
P***p –
Wonderful
K***v –
Good quality!!!
Customer –
Gloves correspond to the description, I will use it when cleaning! Thank you for the small gifts and coupon! I recommend the store!
N***a –
The size approached. True tableware slips out. And so everything is fine
D***e –
Very long time tilli got it but the scrubbers itself seem nice, not too small, even a bit too big but thats okay. Material is not too thin. I like it.
Customer –
I have ordered three pairs of these gloves in different colors. The quality is very good, there is no unpleasant rubber smell or any imperfections. Also the shipping was quite fast, I received all of the gloves in about 2 weeks. The gloves are rather large in size, even a man with large hand can fit them easily. I am happy with the purchase.
O***a –
Like as norms, but I do not know, the puffs are thin, how much will I do not know …. Well, the gloves themselves are not very thick ….
A***a –
Excellent gloves. 2 weeks to Rostov
Customer –
Looks great, thank you store!!
I***o –
Good gloves, very soft, large enough that can dress and people with large hands, nice color. In Kiev came about 3 weeks, everyone is happy. The store put the hook that sticks on the wall as a gift, thank him.
L***a –
Silicone gloves for washing dishes. With their help, you can abandon the use of sponges. The fleecy surface itself washes the gel for dishes. Silicone tight. Don’t break. For washing dishes fit perfectly. Can also be used for cleaning in the kitchen and in the bathroom. The only nuance-on narrow hands are too big. I can recommend.
A***d –
fast shipping and high quality products thanks for the gift
K***o –
Dense, silicone in appearance, quality very much. bought to wash the dog, and now I think for massage the body to try, in the bath. thank you.
V***a –
The parcel came quickly enough. There is no foreign smell from gloves. Thanks to the store, put a small bonus. Seller recommend.
M***z –
Fabulous!
N***u –
Ordered on November 11 got in Canada on December 6. Looks and feels good. Didn’t use it, when I will, will write additional feedback.
Customer –
Gloves sprawdzają out. Person obdarowana is satisfied. Recommend.
N***n –
Gloves are cool! Two in one: and gloves for hand protection, and sponge for washing dishes, cleaning. Hot baking tray can also be pulled out, do not burn. Convenient and necessary thing in the household. We have such 2-3 times more expensive. Delivery fast, track tracked.Thank you! I recommend the product and the seller.
Customer –
Good quality
A***a –
The length of the gloves is 35 cm. ▫Width 15 cm. ▫1 finger width 2,5 cm. ▫On the back of the palm are made special needles that allow you to use gloves in many areas. ▫The manufacturer states that the gloves are able to withstand temperatures from 60 to 250 degrees. I checked on myself: I got a baking sheet from the oven, which was heated to about 200 degrees. The gloves survived the temperature and did not melt, the hands also remained intact and unharmed. ▫Gloves certainly pleased. There is no unpleasant smell from them, hands intact and safe. Instagram: brondemaking
B***a –
Order received as description almost 2 months delivery to romania
R***r –
Very pleasant to the touch.
Customer –
good quality product. recommend supplier
Customer –
Good gloves. We arrived quickly. Let’s see how to use will
Customer –
Very fast shipping. Good service!
R***r –
Thank you, the quality of the goods is excellent. Delivery in the prescribed time.
Customer –
I did not communicate with the store. Everything came in good packaging.
D***v –
Amazing. I was expecting something weird and uncomfortable, but they turned out to be really really nice.
A***i –
Silicone cleaning gloves! Color-turquoise The material is silicone, non-toxic, does not cause allergies, can withstand temperature up to 250 °. Size-32.5*11.5 cm Very good quality and price, gloves are cool, dense, very comfortable. On the palm of the insert of a soft brush. Ideal for washing dishes, machines, convenient to use as a potholder, wash the bathroom, stove, etc. Wash well, do not scratch. It is also convenient to wash gloves, wash without problems. On each glove there is a hole for the hook, you can hang anywhere. As a gift, the store put the hooks with Velcro. Delivery 10 days Ukr mail to Ukraine. recommend!
Customer –
Second order. Item ok.
J***s –
Exactly as advertised
Customer –
Description compliant, fast shipping. Product very practical and easy to use.
N***v –
The parcel was a month, packed well, not damaged, good, tight gloves, it is convenient to wash the dishes, but it is necessary to apply, first you need to foam a lot of dishes, and then wash, because when you rinse the plate with your hands, washing washed off, a little more in size, but I have big hands, I would recommend it to a man and a woman who is very comfortable, I recommend
M***a –
We are in a difficult time with the corona epidemic raging, although I received exactly what I wanted and in reasonable time be healthy
A***s –
Perfect !! Thank youuu
J***n –
Detergent for Abarth cotton slip word used in Bulgaria. 걍 toilet cleaning when having to shows.
M***n –
very accurate like description. very useful
E***o –
Good quality gloves. As a gift, the hooks were put.
Customer –
Sensational, recommend
P***p –
I do not use it yet, but it looks smart, delivery to Kharkov 3 weeks +-2 days
F***r –
They’re fantastic, I love the softness they have, they’re so soft I’ll use them to bathe my pets. Very good shopping
I***a –
All as in the description. Delivery less than a month
T***t –
Just super! Thank you, quality product, the store is wonderful! Fast shipping!
L***O –
Received in good time. Good communication from store. Item as described. Will recommend to all my friends. Thank you. Tried the gloves and it works as described Let’s hope they last for long!
L***s –
They are even better than they come out in photography, a thousand stars to the store clearly understood the colors requested.
V***v –
Gloves really liked. Pleasant light pink color, dense and soft rubber. In use showed themselves perfectly. Convenient to wash not strong pollution. A little cramped for my hands-my hand is medium female, the big hand will be small. Overall satisfied. The gift is still the hook came just by the way. Hung him and gloves on him. Look beautiful. Thank you. Still seems the coupon has not been given yet.
F***r –
Ordered January 6, received February 26. Received ukrmail in the usual package.
A***v –
It reached Moscow. Gloves quality, odorless, washed has not yet tried. Dress up and take off normally. Good goods for a good price. I recommend.
J***l –
Great product Quality product Fast and secure shipping I recommend this store! Congratulations!
F***n –
I like the gloves ..planning to order one more pair
S***v –
It fits the description and photos! Thank You for the gift!
E***i –
Loved very thank you very selling precious
B***r –
Item of very good quality, easy to use, Like. recomento.
D***E –
Perfect, but very very long to receive
C***e –
cool
J*** –
Good quality but long waiting time.
R***l –
Super Product and Quality.
U***r –
Love these Gloves!
Customer –
Thank you very much came quickly and excellent quality!!!
T***r –
Exactly as described. Thanks.
E*** –
Gloves are happy, big truth)) in the kit there is a hook, very convenient. Thank you.
Customer –
Came quickly, the feeling can even be used as a washcloth. Satisfied
P***r –
All super. Thank you
A***n –
shipping very fast, the quality is the same as the page describe
E***m –
The gloves do not smell at all, it is a pleasant surprise. The inside of the gloves is non-slip, it’s hard to put them on and off. You will need to use some lubricant or powder. The gift is attached for me – a plastic hook. It it’s pleasant too. Recommend this supplier and 5 stars for this shop BESTSTORE Store.
V***v –
Thanks to the buyer, the gloves are excellent, the parcel came quickly. I advise everyone.
A***v –
Received not very quickly the goods correspond to the description the day after tomorrow I will give my wife a look in the case.
A***v –
Quality gloves, men’s hand sit almost back (along the length of the fingers), gloves are free, do not tighten the hand
C***n –
Items arrived as scheduled and as per description. There are even 2 sticky hooks to hold them up too.
B***e –
Excellent quality, recommend product, greetings and thanks;)
N***a –
The order came to Khabarovsk for 20 days, it’s very fast. The quality of the gloves is good, the size is about L, on a wide hand. I recommend.
R***v –
Super products
T***t –
Very fast shipping. From 01.01.2020 to 17.01.2020 to Perm. very pleasant to the touch, thick
S***a –
Track number clipped all the way.thank you.
A***e –
great product, fast delivery to the UK (under 7 days)
M***a –
Apparently good will use to leave more information!! Delivery satisfactory
E***a –
The product has gone intact, it is not very convenient to wash them. from ordinary gloves are practically not different.
P***n –
super!!! 11:11 stuff. super fast arrival of 8 days after placing the order. super quality of a nice touch. it’s even come from a well thought designed with non smooth inside. this will help when insert hand into the glove. well done, dude.
O***h –
Today soap to the gloves dishes, it is not usual course, since silicone thick, but it’s a matter of time) Noted for yourself, that can be washed and hot, and with cold water without harm to hand as silicone does not convey the temperature of the water. Now only question how much they will last. If will last 2-3 months, then will again buy.
S***v –
The goods received, Shol for a very long time (1.5 months), the quality is good, there is a plastic bunk (self-adhesive). Thank you!
G***n –
very nice product and gift! thank you store! i recommend seller and product!
A***n –
Received thank you, exactly as pictured.. slow to arrive but understandable due to Christmas season when ordered.. excellent quality excellent service excellent store highly recommended
S***l –
The product is good, but not excellent. The packing is good. The material is good. The design is good. I filled the pair of gloves with water one by one and a noticeed a small hole on the right glove. Will it be get bigger in the future? Who knows? However I didn’t opened a dispute. Think before you buy it and communicate with the store about this problem. I’ll add additional comments about the hole in future.
V***r –
received product within 20days.. good as described
R***n –
To the Samara region for 18 days (the goods were grouped with other parcels). The quality of the goods is satisfied, the only thing with stretch dresses on hand. The hook was not included (this is in the product description, but the goods were sent on the day of purchase).
Y***a –
Excellent gloves for washing dishes, an excellent alternative to sponges. Durable, all-size, long. I recommend!
L***o –
Chic quality, gloves were very popular in my house, dishes in them are convenient to wash only large (pans, pots), because I use for plumbing. Already ordered one more for washing the kitchen and the stove. On the gloves there are no bacteria, they just do not live on silicone, because to care for them is very simple-washed under water and everything. Gloves flew to St. Petersburg for ten days, the track was tracked. Even as a gift put the hook on an adhesive basis, it is very convenient to dry the gloves (glued it in the kitchen under the sink, there just right and do not hang out in sight). In general, only positive impressions of the purchase, very pleased!
O***v –
Received Ok, a bit slow delivery to LV. Wife say, that a-bit-to-thick to dish washing.
I***a –
Good gloves, delivery to Moscow for 2 weeks. Track Russian, tracked. Thank you store!
Customer –
I love
U***r –
Ordered on Dec. 15; received on Jan. 25 in the U.S.; The length of gloves is little shorter. I still need scrub sponge to clean dishes.
T***o –
received in good condition , Thanks store for being thoughtful, free gift can use it to hook my hand grove 5 star
C***z –
Fully satisfied with my order that I just tested successfully. I recommend the store as well as the product. Fast delivery despite Chinese new year. 5 stars
S***v –
Gloves two right sent, but otherwise it’s good.
M***a –
The transaction was successful. Goods as described. Thank you. 🙂 Ok .