Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***s –
Everything came! Three modes, the battery is already included, shines brightly!
M***h –
Très bien
Customer –
Glow, batteries are already inserted There are 3 working modes: continuous light, fast and slow flashing
E***v –
The thing is cool! Came with a battery inside which is protected from discharge by a transport film. Has three modes of operation, burns, flashes quickly, flashes slowly. Durable tight metal carabiner with metal window around the body! Quality thing! Recommend!!
T***K –
Cool lanterns!
O***a –
Everything works fine. Shines brightly. For cat bolshevat)))
O***o –
Long walked, glowed, took for a small dog. Happy.
A***k –
Fantastic
Y***y –
Shameful came in 20 days. I paid AliExpress standard shipping. The store umnichka, very cool packed flashlights, installed a protective film on the battery, everything works. We’re happy. Let’s see how much battery will last. I hope that it will be possible to replace when the battery fails). Walking in the evening became even more fun and pleasant. Size medium, not very heavy. Fixed their two dogs on the harness, and the baby while attached to the tape measure, so as not to be hard, everything is super! We recommend and we will buy it from this seller! Thank you very much!
M***n –
The package to Sochi was two months old. An excellent beacon since the side part of it is made of metal. It’s okay. Thank you very much.
R***r –
Before the lyuberets took 2 months, threw in a box. Three kinds of flashing
E***v –
Everything is fine! Very bright! Three modes-constant light/fast flashing/slow flashing. Lanterns came with batteries! Not tracked! It took 2 months to St. Petersburg. Seller recommend. I will order more, but other colors!
V***v –
Normal
F***d –
Very good, works great at night for my dog who is black and is well seen by car drivers
V***o –
I really liked it well shines
A***r –
it work great
M***s –
Very good, can flash in 2 ways (slow and fast)
V***t –
Nothing to complain about
D***a –
Went sooooo long. Straight forever. Already and extended several times, and the dispute opened. It’s good that the dispute was rejected. I still received the parcel! The lanterns themselves are very good. Shine bright, the carbine is dense. They are not afraid of moisture or even blows. The goods are more than enough. Delivery is very upset.
R***a –
The order was very, very, very long before Chelyabinsk, bought on September 4, received November 21, the parcel in the Russian Federation is not tracked. The keychain itself is excellent, the carabiner is strong, shines brightly in 3 modes.
A***a –
I have a cocker spaniel size XL ideally approached, everything corresponds to the size table! Flashlight for giving, so you can see where he is .. The vest is perfectly sewn, the strip glows in the dark! The price for such a vest is generally funny!!! Take it will not regret! I recommend the store!!!
E***a –
The store is clever. All the time in touch. Item as in description. All 5 stars. Happy! Buy will not regret!!!
M***a –
I ordered three flashlights from different stores-two came immediately with a battery, which is undoubtedly a plus. This one with a battery. Burns in three modes, nothing in functional from the other two does not differ, went for a long time, came at the same time, red for a week earlier. The thing is very comfortable, shines brightly, I advise.
N***a –
The thing is cool. I advise you. Now our black sobaken will be noticeable)
A***a –
I put 5 only because the store himself extended the protection and wrote. Flashlight shines dim (((When shaking will turn off ((in the cold it is very difficult to press (we are from Siberia) and so quite cool thing)
U***r –
LOVE!! They work so great and it’s so easy to see my black dogs in the dark now!!
S***v –
Shining is not very bright, although the battery had a protective film. Otherwise, everything is as stated.
A***a –
Month in Moscow, works))
N***a –
Works in three modes-constantly Burns, frequent blinking, and a little less often blinking. Bright. Comes with a battery included. Not a little prude, but we liked it. Thank you store
K***k –
Shines brightly, you can see from the distant dog. The case is soft, turns on easily. But the back cover is also easy to remove. This is both a plus and a minus. But I have the same with a hard lid, it’s for example in the cold or after the cold it’s very hard to turn off. Delivery is not fast (1 months-1.5) to the Post Office
R***r –
It got normal, the track did not track. Brightness would be a little more.
A***o –
I order a second time, I’m happy with the light bulb. Delivery to St. Petersburg 1,5 months.
S*** –
??????
A***v –
Cool thing. Went for a long time, but for such money you can wait. Super!
G***d –
Perfect. 2 weeks to arrive in france Good lighting. 3 modes, fixed, fast and slow flashing
G***e –
Everything burns all well, the store is very sociable. Good. buy
A***v –
The ball is good, slightly less than you expect (diameter 3 cm, thickness 2 cm), but not critical. Plastic smooth glossy, no burrs. Metal latch tight. Dressed the dog on the train (not on the collar), so that the ball was always on the back-pts cool came out. The dog does not blind, but I always see it. Long delivery-2 months. The track was not tracked. Took for 62,20 rubles
R***t –
Order was 1,5 months
A***k –
Very cool thing, now the dog is visible even because of the bushes!
V***n –
I did not communicate with the store. The parcel was 57 days. The Lantern has 3 working modes: just light up, flashing (SOS), flashing with a large interval.
M***X –
Compliant object
M***l –
The are good indicators. The batteries can you self replace if necessary. I will they have definitely one order.
Customer –
Fast delivery. Exactly as the picture. Lights firmly. Recommend
T***a –
Twist!
M***k –
Very effective for dogs at night. I bought several, one stopped working quickly but the others still work
G***r –
Everything came quickly. Works. Cast in Mailbox
B***a –
No product otrzymałam but I received a refund. Sure I’ll get back to this store and I will be here to buy. Already kupowałam in this store and Byłam always satisfied.
G***k –
ok
O***a –
Flashlights are good silicone durable. Before Voronezh went almost two months. The track is not tracked. the store sent the order quickly.
Y***y –
The parcel came very quickly. We order a second time from this store. The first time the parcel also came very quickly. The quality of the goods is excellent. Everything works. The battery withstood both frosty days and long work during the night, when forgot to turn off after a walk. Very satisfied and we will buy again for your pets and for gifts to pets of our friends. I recommend everyone to 100% photo receiver work in three modes. Wonderful!
Customer –
Excellent keychain, I recommend
A***a –
I love it now I can see where my pet is, good shopping
S***z –
Goods like please battery operated is already. Recommend
A***o –
Fastening is reliable. Light bulb bright
N***a –
For the Russian that Terrier (2300 kg) is large to attach to the collar. Therefore, strong on the suit, the clasp is tight, which is very pleasing. The functional performs its own. Batteries 2032. Great! We are glad, we recommend.
J***S –
Nice, discreet and elegant
Customer –
Excellent keychain, everything works, I recommend
S***a –
From this store bought back in 2017. Lanterns were whole, but decided to order more. And I ordered friends too. The lanterns became a little different. Became softer. Shine the same, good. I ordered 11 pieces. The order was a month. Not fully tracked
A***T –
Works well and multimode. To see in time
L***a –
The goods went for a long time, with the store did not communicate, everything works
G***a –
Multiple modes of operation, just burns and blinks 2 modes. In the dark it is clearly visible. Came with battery
A***k –
very good and solid product
A***v –
Cool!
M***s –
Bright lights with a sturdy clasp and batteries included – exactly as pictured.
E***v –
Corresponds to the description, works, went 2 with a small month
S***s –
Super 3 grades speed flashing lights. Here I have 3 pieces in Poland for this price kupiłam 1 piece. Thank you and Recommend
O***a –
An excellent keychain has already tried light perfectly, there are three modes. Convenient fastening to the collar with a reliable carabiner. I recommend both the product and the store. Seller thanks for the quality goods.
F***z –
Perfect as described.
M***y –
We will test
I***k –
Very satisfied with the order, thank you very much to the great-great-grandfather he umnichka, ordered a lot from this store, he is very sociable and monkey!!! Thank you for your good goods!!!
T***a –
Cool thing. Ordered 2 pcs. The parcel came quickly enough. Everyone is happy. I will order more.
Customer –
My dog is black, so it ’s very bright and beautiful for night walks.