Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***m –
Excellent
I***a –
A mi cachorro le encantó. My puppy loves it
Customer –
My dog enjoys it very much : )
S***a –
Very cute. But n’interesse absolutely not, my cat 🙁
E***b –
my cat loves this
M***ė –
This thing is AMAZING!! My dog loved it!
Customer –
It’s big.
Customer –
super, fast shipping, good quality, very happy
J***g –
ordered 3ea but one was cracked.
M***i –
Poor zamkniecie. Dog opens occasionally zabawke.
V***. –
As described, depending on the measurement of the punch or food you open or close the exit hole and so on when you screw up they go out, he fulfills his goal to entertain them and so don’t tear them apart at home. I recommend it. I think it will do my puppy very well. that way she’ll be entertained and she won’t bite me carpets and curtains or I hope so.
Y***a –
Cool toy, the cat is delighted. Thank you store!
S***u –
The dog is delighted, the quality is good and there is no smell of plastic. I recommend.
I***o –
perfectooooo
F***d –
A little small but I think it will do the trick.
R***o –
good quality!
J***a –
This toy is really cool, my dog could play with ot all day. Also it is very well made :))
O***k –
very good quality
G***a –
The order came on time. Everything is safe and sound. We took for a dog, cool
P***a –
Fast delivery, good quality
D***h –
Locks like on picture. Toy for frends cat, yet not delivered to cat… i hope so it will be fun
Customer –
My dog is delighted he really liked the toy))) good quality. Seller recommend
F***r –
It’s not solid. I don’t recommend it if you have a big dog.
M***s –
Article good but sends very long. Approx 2 months
C***e –
In January in turn received in February in day contact me ~ neat well packed well to four ^ ^
F***f –
Chujowa quality with Deka
J***y –
Is not very big. For medium and small dogs.
A***o –
Genial!!
H***i –
very fun, my dog loves!!!
R***n –
Chihuahua quite quickly gets food)) or they are so smart or Xs
N***a –
Delivery to moscow month. My dachshund liked it, realized, immediately began to play. The toy is quite strong, but the caps (plug) from above cracked at once, now it is not very beautiful). I bought a toy that looks like a bell with a bell. I recommend.
M***n –
The cat is not interested yet. He doesn’t want to eat.
A***a –
Very good. Good quality
M***i –
As described, tanks
L***i –
My dog loves it!!
B***n –
goods received only on February 18
Г***a –
Very fast shipping. Order October 11, delivered 19.10 by courier. Thank you very much. The toy corresponds to the description. The pet is not interested yet, but it’s probably just because he was not hungry. 🙂 The store recommend.
K***k –
Delivery OK 2 wks
R***a –
Got broken. The money was returned.
R***e –
Cool tumbler! Sobakin is very pleased. Rumbles in her kitchen even empty. I immediately figured out what to do. But we do not have the first such toy. Plastic quality. Made neatly, packed in a box. Ordered to Moscow 12.10, received 20.10.
F***r –
All as described
P***r –
Very cool toy solidly made only my psina not to want to play old lady is lazy
A***e –
Awesome for jack russel terrier!!!
E***e –
My dog liked it. Packed well, the toy arrived whole. Delivery a little more than a month.
N***r –
Quality OK, I hopes that the dog it too fast not rozbroi.
Customer –
The German Shepherd cub loved 3 months
S***n –
Lost the parcel, opened the dispute, won.
S***k –
Super fun for doggie. Addressing for long time. Recommend!
E***a –
Excellent in quality toy. Super fast shipping. Thank you!
M***a –
Excellent product is released if a little then makes the food come out faster! But my pet likes me very much
G***e –
Delivery fast store advise the product corresponds to the description but for active dogs does not fit me Bull terrier he crushed in half after 10 minutes
A***h –
Recommend. All as the description. Quality good
M***a –
The toy Received Today. in general, such Yula, which were in childhood in the child, only smaller sizes.
V***n –
Excellent
C***i –
Really nice quality, and my dog love it!
M***n –
The dog liked it.
R***s –
It is such which, quality nice. Pero my Dogs don ago neither case
E***r –
Super quality thank you to the store
U***n –
מצויין. Dog love it
K***a –
Fast shipping and weel made toy. Dog loves it.
M***z –
It’s your depend. it’s just the way the photo indicates. I recommend it. Wine very well packaged. Thank you very much.
E***a –
Great Toy
K***t –
Everything is super, thank you, the dog is playing.
T***g –
Tougher and heavier constructed than I hoped for. Keeps my dog excited and playful!
I***a –
The parcel was tracked, arrived without damage and-surprisingly quickly (paid 2019-10-24, received November 7. Everyone would work like this store!)
B***m –
Product good, and shipping quickly grew.
A***a –
The product corresponds to the description. The feed hole is adjustable. The toy is disassembled, it is convenient to wash. The dog is delighted. I ordered 11.11, I received 31.12
Customer –
Perfect! Thank you
K***. –
According to the idea for cats, but I have an average hamster)) not immediately but I realized that it is necessary to play with it and receive food, designed for small size Food (about 1 × 2 cm)
F***o –
Good
M***k –
I’m very satisfied. Pack came instantly. Product complies with the description. Recommend.
R***s –
Excellent Product Tracking No. work
V***a –
The dog loves her just to drive and without food on the floor. The food has ceased to be poured there, as we were told that such toys support the dog to pick up everything from the floor. It seemed logical to me
C***a –
impecable
K***k –
Product shipped quickly, firmly packed. All according to the description.
M***a –
Thanks to the store for the excellent goods and fast delivery and good packaging.
K***j –
Shipping fast, so good! What’s more tracking pig jump in nicer ㅋ ㅋ ㅋ ㅋ
L***l –
Works fine. Good quality. Easy to use.
I***a –
Excellent
E***a –
Ok
Customer –
The material is fragile, at the first landing on the tile-cracked.
F***a –
This product is intended for small cat or dog…works great
B***a –
A good toy for cat, she is happy
R***c –
Good
Customer –
good~~!!!
N***s –
Product complies with the description. Dog satisfied.
I***a –
Came well packed, whole, animals are satisfied
Customer –
Great toy for my baby. She loves it so much!!
A***i –
looks great, still needs to be tested on my dog.
I***a –
Quality is super, delivery is fast to SPB, thank you!
S***a –
Very fast delivery, less than two weeks, super.
M***n –
Order received and sent very quickly. Very well packed
Customer –
Ok
P***a –
Super! Dog happy