Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***k –
Delivery 15 days. Only the Traced. Fit the description. Goods store recommend.
C***c –
All Super
H***i –
Merci
U***u –
Classifier
Customer –
I got everything, I like it very much. Guys, to the inscription was clearly visible and readable, you need not design, but look in the eye
Customer –
Thank You very cute Thank You store
L***o –
Such a charm❤️❤️❤️
U***r –
The goods arrived on time. Corresponds to the description.
A***v –
thank you
A***a –
Very cool. Bought for a gift to a friend
P***v –
Quality good
Customer –
Cool pendant, really you can see almost all the inscriptions. Shipping is long.
*. –
Quickly prishol the goods all chained thank the store I’m happy I did not expect that it will quickly come again thank
V***a –
Coming but came all right. Good store!
M***n –
Shit.
H***h –
I get my product less then 20 days
D***i –
arrived in time and good one
B***v –
Casstovo is good. 15 kånde Keldi
L***N –
thanks
B***h –
I like it
J***e –
Very cool heart!!! The length of the chain folded by half ~ 22-23 cm. The ball with the glass turns relative to the heart in both directions and endlessly) in life color, like gold. For such a sum it’s just a find and a great gift. Ordered 21.12.2019, threw in the mailbox 3.02.2020. Very satisfied!
V***z –
Very good quality, good packaging.
L***c –
all ok
K***a –
Inside everything is visible, but the chain is weak
F***t –
Displays the inscriptions mirror, but by itself very beautiful
N***a –
Came separately, later the first. (ordered two) and so the same.
I***h –
Very beautiful
Customer –
Everything works. Long shipping. They threw it in the mailbox.
J***h –
Exactly to the image description
Z***n –
Thanks to the store came very quickly in 37 days
V***s –
Great but it’s a little bit smaller than it looks on the picture
R***r –
Nice and nice chain. Everything came whole, delivered in time
D***e –
It’s all right.
M***o –
Excellent Product, equal to as shown in the description. The shipment was very fast, arrived in the estimated time, very happy.
A***h –
Is a perfect gift. I recommend seller
M***v –
Done well, delivery was very fast!
V***a –
The goods came for 2 months, very nice looks, the text is read
S***v –
i love it
G***g –
I liked it.
A***e –
norm
C***z –
Just as I expected, I loved it so much! It has very good price!
A***a –
Chic pendant! Indeed, there are inscriptions!
M***a –
Everything corresponds, beautifully shimmers. Gently looks on the body. Came in 1,5 months
Customer –
Satisfied with the goods
B***v –
Wonderful as the image and be very surprised how little it took to arrive (less than a month)
C***r –
The necklace is of quality, with the characteristics identical to the photo, and I arrive within the deadline (approx 1month) I recommend
Customer –
nice product i’mreally satisfied
K***v –
Everything came neatly packed in time did not catch.
N*** –
As in the description …. I arrived in 26 days.
T*** –
Its so beautiful thanks dear store
E***n –
I ordered the girl, everything is intact and looks fine. The parcel went for a long time but it could be seen something at customs. The product is satisfied, I recommend. Thank you very much)
N***n –
Very small ….. is cute i find love with it 🙂
—***h –
All Super!)
E***v –
Everything is fine, without defects, reached Baku for a month, I recommend)
Customer –
Exactly as in the photo)))
N***e –
Received after 10 days! Very fast delivery I recommend this store… Thank You
S***s –
Looks pretty good. Come quick to germany so there is no complainings. Thanks to store!
Y***s –
It seems good, there are inscriptions, but I do not clearly see them, maybe not so I look. Overall satisfied, order. Came in less than a month
I***a –
Just cool! Order
T***r –
The necklace is very nice I loved it
A***h –
Received the parcel within 24 days. The quality is excellent. Recommend)))
J***k –
I love it, it came on time, it is exactly as advertised. The perfect gift for my girlfriend.
J***z –
Take a little But the product is as shown in the publishing
Customer –
Very nice pendant, color slides different than the picture (I received bright) and could be a little longer chain. Overall I am glad.
R***r –
Everything is fine, the goods came quickly
G***s –
The child is happy.
F***l –
Wonderful article, fast delivery
E*** –
Very polite store, fast delivery, good quality!
A***a –
Beautiful pendant and beautiful projection as I wanted)
D***V –
I liked thanks to the store for the promptness
Customer –
Wonderful cord give gift to my wife and yet arrived early
A***v –
Came for 4 weeks, fully corresponds to the description
A***v –
Looks beautiful, but the chain needs to be authentic and more powerful
Z***n –
Came all in one package I’m happy to recommend))
A***a –
A good thing as a gift))) I advise
Y***u –
Perfect thanks to top super
A***n –
Chain as a thread, before St. Petersburg was a month
O***n –
Good
D***z –
Beautiful necklace, meets with foremost what is said of the product, quality nice and excellent store.
A***a –
Satisfied with the order, although with the store did not communicate
A***v –
So just surprise and please your beloved!
Customer –
Waited month pendant in excellent condition,
M***m –
It’s okay, it’s on time…
Z***i –
The pendant is all cool but the chain a little marriage can throw and buy a good chain, and so cool
N***s –
Very good. Recommend
W***s –
Perfect!!!
Customer –
Thank you very much
W***a –
Thank you
Customer –
Everything is in excellent condition
V***r –
The inscriptions are almost not read, but the pendant is cool
O***o –
Product class, recommend
V***v –
Sooo liked it!!! Gorgeous! I will definitely order more =) cool! I advise everyone. And it was the fastest shipping, only 16 days❤️❤️❤️
G***g –
Funny thing. Like a little souvenir It will.
L***u –
Good product !
F***C –
Received after a little more than 3 weeks but the result is worth it! Good quality and well packaged product. Let’s hope it does not oxidize at all or at least not quickly. I recommend this store