Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***t –
We loooove it! Size L is perfect for my 12kg Corgi!
N***n –
Macho likes it!
E***c –
Good value, recommended
L***a –
Super litter, the dog did not get out all evening. Now the most beloved
Customer –
Brilliant posłanie dog, great made
P*** –
genial
V***v –
Item cool for French bulldog 5 months l just right for bigger breed will be small shipping fast tracked thanks to store
G***r –
Thing, bomb!
L***h –
Good soft cot
S***s –
Pet Bed comfortable and cute!
R***a –
Very good
E***y –
Everything came. Thank you!
I***a –
This very father and good quality
S***z –
Absolutely perfect
E*** –
Product corresponds to the photo. Quick and fast Delivery. Fabric very soft.
E***N –
ok
Customer –
Super well packaged Exactly as in the picture Beautiful colors!!! For my 10kg scottish Burrow Immaculate Thank you Great accessories, soon to others Orders:
Customer –
Put in the big dog bed ad and it’s pretty small. Otherwise, all right
A***v –
Excellent couch. Very nice delivery to St. Petersburg 10 days
J***o –
The package to Peter was almost a month, which is fast enough. All the way tracked! Suitable good, soft. But we did not fit. I have a bull terrier, for it is not enough even the largest size. Then, of course, it is for lighter dogs! Who does not have such claws and masses! If my “dig” place, then the litter is not enough for a week. Very thin bottom. I, of course, went to pictures with big dogs, but I understand that no, it’s for decorative dogs. I put the tablet and the remote so you understand how the biggest size of the couch looks.
G***l –
Great item, fast delivery, wonderful service, super pleased, thank you so much! 🙂
N***e –
I love this dog bed so much! It’s super soft and my puppy enjoys it so much. I got the large just because my dog hates small beds but I think for a smaller breed the M would be just as great.
A***n –
Great product. Thanks
K***r –
my dog loves it
M***b –
Perfect, very good quality, comfortable, spacious and fun, thank you!
N***v –
The fire of the stalk… The dog really liked. Soft, comfortable!!! I recommend…
S***s –
Just super
V***o –
The bed is very light and soft. The dog first tried to eat it, now everything is fine 🙂 The declared size corresponds. For the minibull terrier is very good!!!
M***i –
Awesome, thank You very much! +++++
D***a –
Super
Customer –
Very good cot for my toychik. Soft delicate material. Looks pretty. I recommend.
M***m –
It’s a very cute and comfortable bed for my baby. He loves it. I should have gotten a large size though.
D***a –
It is very quality nice It is tá nice a little delay by q-Watch been by the fi It is tas I imagine
D***s –
Super cosy and warm. My dog loves it. My doxie is almost 40 cm (a little less).
N***h –
Stunning take 1 size in less for a French bulldog
P***a –
The couch is very cool, the dog immediately liked, even there was room for the company (a small Spitz), the smell was not, stuffed well, the material is pleasant, the delivery is quite fast.
V***v –
Size s good quality, L a little worse
G***r –
The product fully corresponds to the description. Delivery to Moscow in 10 days. Everything is fine!
T***a –
Lovely bed for dog! Very much. Dog just lay there. Delivery really very long-over two months before MO
D***o –
Loved, very good quality and size was intended.
V***v –
Good quality, came quickly!)
K***r –
The product is 200% perfect.my pet loves it.it matches the description.I recommend the store.Good job .
I***i –
Very beautiful. Thank you.
A***a –
Lovely bed, cuter than you see in the picture and very good quality. My sausage dog is gonna enjoy it a lot! Recommended!
I***v –
All of it, looks like the photo, dog happy. MSK it for 13 days
H***n –
After long Delivery finally arrived
A***a –
Delivery 15 days, like the bench for 2.6 kg went well. Thank you
Y***. –
The store sent the order quickly enough. However, with the post of Russia delivery took 32 days. Lounger is cool. The dog is very satisfied. I took the size L. on Bigl.