Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***E –
Cats are very much
Customer –
The cat did not understand at first, then soaked the snack. She began to lick and opened.
R***r –
I liked everything, thank you to the store!!!
O***N –
Ordered 3 pieces. Result later.
I***o –
Thank you. At least for a very long time there was an order, cats are satisfied. Thanks to the store for the delicate communication. That’s why I canceled the dispute and waited)))
R***r –
Shipping was long. Cats Lizunov satisfied.
D***a –
The product came to Bulgaria for about 40 days. My cats totally liked it. Almost to fight between each other who to lick from it. I recommend the product.
N***a –
Long drove the parcel-2 months. Now about candy: shit shit. Gave it to the cat, at first he had an interest, licked several times, tried to bite. Glued candy is not a door, the cat walks by and does not pay attention to it. So my cat, this candy is on the drum.
V***v –
I have two cats, one on the first day licked and forgot, and the second indifferent. But the next day on the contrary, the second cat tried the trip and licked for 30 minutes, flat became in 12 days
I***a –
Three weeks to moscow, the cats are delighted, though one bit off the coteyka and i wear it with her on the square 🙂
S***g –
its a gift so i didnt opened yet
S***a –
So far i can only write that everything came in intact. Candy the size of hazelnuts. I will add a review after the test on the cat.
V***n –
Full X. ETA cat did not even fit
P***z –
The article arrived in perfect condition in a package wrapped and my cats love it!
D***s –
Smaller than q seems, from more perfect, my cats love it, not a day has lasted.
F***o –
Long went our sweets. The cat immediately tried, barely dragged her away from the candy. Thanks to the store. I’ll order more.
6***6 –
The parcel went for a long time. The cat did not eat, but the cat licked at a time.
J***a –
Well, the description is accurate, but the cat did not even lick once
Y***a –
I wonder what it is, cats are afraid, but interesting
E***a –
Liked, well packed.
Customer –
It came in good shape. Same as the description but my cat doesn’t listen to him, he doesn’t seem to like it very much.
C***a –
It took a long time to get there and my kitten took it off the base and devoured it in 1 minute, same as the image meets the description
G***v –
Cats interested and actively lick))) while watching. There’s something about this…
N***v –
I thought the cat would go away, but it did not come to her, i hope that then she will want
L***a –
I got a treat. I liked it.
T***a –
Delivery to mo 1.5 months. Velcro is excellent, the kisses are not very used.
A***x –
Cat and cat are satisfied, I will order more)
D***a –
Cats only sniffed, one licked 2 times and all, reactions zero.
S***v –
Delivery month and two weeks. I take all the norms not the first time. The cat likes it.
R***a –
She parted
M***a –
The cat liked it, at first long sniffed then began to lick actively. Smells like nothing.
S***n –
Cat like
M***a –
Not licking a cat. Said lizhi kakashka herself something
K***k –
The cat likes it, did not have time to hang already began to lick without leaving. The minus is only that a very small thing.
N***m –
I order not once the cat is delighted!! Shipping month!
S***v –
The cat is happy.
S***v –
Cat 20 seconds polished and that’s all. Maybe later will come.
L***a –
I really liked koteyke. But she quickly slapped her off the closet.
A***v –
Cat liked it, immediately began to pour, then tried to chew
A***a –
Super, cat and dog can not divide))
V***v –
It’s been a long time. Cats rated
D***h –
Cool Hren! Cat until пох!
O***o –
It took a long time about 2 months to Astrakhan. The cat has not yet understood.
A***l –
Less than a month delivery to St. Petersburg. This incomprehensible shit smells delicious, the cat licks first, then tries to bite. On the second day several times licked and left. We keep watching. According to the hieroglyphs, the composition in general norms…
P***a –
The cat is not delighted.
F***s –
Successful re-transmitting
A***a –
The product looks like in the photo. Smells like food. Unfortunately my cat did not appreciate.
O***a –
Green caramel more than blue, the cat at first did not understand what it was, but when I tried .. He really liked it! Began to lick, and when tired, began to gnaw)) I’ll take it and I recommend it to everyone!
C***s –
My cat really hasn’t taken to this yet but she will. She has a lot of toys that she plays. Thank you.☺
B***b –
Cat liked
C***a –
A little boy but my cat devoured it in solo day, arrived in time, I recommend
O***g –
The cat remained indifferent, licked a couple of times and everything. No questions to delivery
A***a –
Cat is happy! Not in vain took several pieces
A***a –
Came on time, one cat poured half at once, the second indifferent. Taste and color 🙂
G***a –
Ordered 17.01.20 came 27. 02.20G norms cat baldeet
A***a –
Pictures speak for themselves) Kote dances even as with this candy, you can train. I’ll order more.
A***o –
All Super
V***r –
Two months before the Amur region.
E***v –
Weaves only in the way
C***s –
Delayed, just you wound, But good furniture product.
Customer –
It took a very long time, 3 months or more, I already thought that does not come Leo this thing came and my kitty really liked it. As soon as she sniffed so immediately lick the start
A***a –
Packed well, the cat liked
A***o –
It came in a month. Now it’s less fast)) The cat sniffed interested, the cat approached… watched a couple of minutes and began licking)) I think that everything is not licked at a time, it is better to close the lid)))
M***o –
It was the same as it was in the picture but my cat smelled it and it hasn’t even tasted it.
D***o –
Cat happy
S***o –
I don’t know what’s inside, but the cat really likes it. Goods went more than a month
S***s –
Cat really liked
G***g –
Wow شيئ stunning that cat in every morning go speeding him
A***a –
My cats have not yet realized what it is))) sniff and everything on this))) sticks tightly)
Customer –
Cat like, 5 times a day recalls and runs to lick a pill
O***n –
The cat did not lick, bitten, ate for a week, it was 2 months in St. Petersburg
E***s –
Ordered 11.11, came back to back to the new year. One cat of three who bought-this thing liked.
G***a –
My Ko, I still did not understand that I glued it to him …. I think that soon I will try and he will like it. thank you very much to the store.
Е*** –
It was 45 days, the cat did not appreciate.
L***a –
very fast shipping (12days to Lithuania). Cat loves it 🙂
V***v –
Walked lollipop to MSK for a long time. At the end of the cat did not understand anything, I thought this delicacy would cause them more agitation. The cat sniffed and the cat licked twice and also lost interest. I will look, maybe later try)
Customer –
The goods went for a long time. Packing is normal package. The cat is not interested in this candy. I don’t advise. The store is responsive, positive.
S***d –
I have احبتها جداً
D***i –
This miracle has come
Customer –
Cat is happy =)
V***a –
Not sure what this has but they love!
I***r –
The cat will not thaw))) cool thing. Let’s see how long he will be interested))
S***a –
We have 3 cats. one really liked. licks without stopping)))) I will order more)
I***a –
Lollipop cat approved, corn probably in the language of Nater
K***v –
Cat Like, do not tear off
V***s –
They love it.
H***c –
fastest item recieved from petsmaker took my kitty a few minutes but she immediately took to it absolutely loves it now
Customer –
Cat is very like, unstuck from it)
A***a –
Smells nice. No cat my валерьянка more like
I***a –
Cats all began to lick these caramel
Y***v –
Does not want a cat