Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***i –
Great aquarium. Packing super, barely opened! Look carefully in size! Slight scratch, but not cretaceous. Delivery, to krasnodar, about 3 weeks. Thank you store⭐⭐⭐⭐⭐
M***a –
Aquarium came after about 3-4 weeks after order. All good, safe, packed well. The store sent buns gift. THANK YOU VERY MUCH.
C***e –
Great item, looks like the picture. Shipping took on average 2 weeks to arrive.
N***e –
Very cool aquarium. Packing is super, in foam box. Delivery is also fast. We are very satisfied. Thank you very much
O***a –
Liked the whole came quickly
Y***t –
Item and transaction in order, thank you again.
M***m –
Perfect! perfect! I arrive inside a cork box It looks very well hung from the wall
Z***Y –
great fish bowl. I think mini trees and turtle are given as gifts by store. arrived in 3 weeks.very well packed within foam box. no damage or scratch even. recommend the seller and the necklace.
Customer –
is it so nice but I get it without light which is make ungry
Customer –
Everything came intact, the packaging is very good. The material is durable. 10 out of 10, order!!! The only thing to moscow time was 3 weeks
L***a –
Top, quickly delivered, with a specially adapted and aesthetic nail.
K***n –
Received in a nice box with small gift. Took only 22 days to deliver. Thanks to the store.
S***o –
Arrived quickly, packed well, not damaged. The client is satisfied. Seller recommend
C***n –
Very good product
S***a –
The aquarium came with a crack, in the photo you can see. sorry…
C***e –
Beautiful, looks like the picture. Came with adorable turtle and other decor. Highly recommend item and store!
A***v –
The store is the best!!!! Everything came in whole. For a month. Put even a backlight-a small gerlyandochka on batteries, the most it!!!!!
T***r –
All good
F***z –
genial
L***e –
Ok
K***c –
love the iam exactly as in the photo I’m sorry I cant leave photos as my camera on my phone is broken
V***v –
The water did not fill yet, I will buy a distilled, an artificial fish will swim there, I also ordered it here. Addition to the aquarium as well as all have, but gave them to the children and stuffed their own. By the way, the water was poured, drinking from the bottle, two weeks later I look at the mutnit of the beginning, and the slimy inside everything became, so I want to distilled, see how it will be.
T***n –
love it
S*** –
ארווריום top for boy. Thank you Special to the store ששלח also gifts multi-together with the product. The product it’s complete. The product was bundled with polystyrene.
S***n –
Very fast…
I***a –
Great Aquarium. Came very well packed. The store put gifts to the aquarium. I advise you to buy from this seller.
Y***A –
Everything came whole, packed well. The goods are satisfied. As a gift put a twig, a turtle and a palm tree). Nice)
Z*** –
Super, all as in the description. The truth was a long time so a very cool aquarium.
L***A –
Excellent aquarium just super, nooo came completely broken, very sorry, money returned
O***a –
Took the biggest. Pts cool.
E***a –
Come. Well packed. In the presence of smell, not critical. Everything is safe and sound.
I***t –
Very very small but really cute arrival fast
K***n –
Have not tried with Water in it yet.
E***z –
The capsule is too small to put to a sunfish inside, give me much worth. Pero is ideal for aquatic plants. The store sent the fish bowl fast and very protected also included elentos DECORATIVE
M***i –
Came defective. but the store returned the money. FIRED. thank you. I will order a new one
S***o –
Product perfect. Very beautiful!!! A third I invite. Supply excellent
I***a –
Received the aquarium broken, but the store sent again. received in excellent condition. thanks to the seller, I recommend very sociable and honest.
T***n –
as described, very happy
M***a –
I’m very happy! I took a cockerel for one fish, I would recommend a minimum of 26 cm, I myself took 23 and a little enough for it. Packed Super, complete with juice, Bird, plastic coral-twig, turtle and palm tree. With the board looks much more advantageous, fitted a flashlight for books.
N***o –
Beautiful. cute! All perfectly packed! That I prepare it I upload more pictures. Shipping a little slow.
K***S –
Looks great! Just need some decor and it will be perfect. Thanks store! It came to Canada in 2 weeks.
A***k –
The parcel came in 3 weeks in Minsk. packed well. Everything is whole, without marriage and scratches. A lot of all sorts of trifles put and illumination too. Everything is neatly done, does not flow. The fish hasn’t started yet.
Customer –
Cool
R***r –
Everything is very cool) it came fast enough, the quality is super) the store even put a gift 🙂 very nice, and very convenient, the aquarium does not interfere, just hanging on the wall) not enough light to him, but you can always think of a thread)
E***i –
Simple perfect loved very
M*** –
Very nice and pretty big. Buy it!
O***a –
All super, without damage, all intact and safe
E***a –
Super!!! very beautiful! Comes with a holder on the wall and decor! For a cockerel what you need!!! The son is happy!!! Thank you! I recommend!
F***f –
This aquarium is great! Even with small present inside.