Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***s –
I bought this for my ferret and it’s so fluffy and nice, she loves it and naps in it everytime. I recommend. 🙂
Customer –
Very cute and soft material. Suitable size for guinea pig.
Customer –
feels really nice, the color is beautiful. did not communicate with the store.
J***a –
Perfect ! Just like description. Received in good condition. Thank you to the store. I recommend.
Customer –
Nice product!
S***a –
Very nice and suavita excellent!!!
M***A –
Perfect….
S***o –
Excellent. Very soft and fluffy.
Customer –
received,all ok
E***L –
Super
T***e –
I asked for the purple one & that’s what I got! Very nice just what I was hoping for. Perfect for my mini lop bunny.
Customer –
Excellent beds, soft, easy to wash
Z***a –
lvly
M***m –
Someone will say that the animal is not in size, but so better, otherwise the rug would occupy a large half of the cage. First rabbit took the tray. But after the training, he likes to sit on it and wash. Sometimes the back or face on it lies. The main thing is not to allow defecation on it
Customer –
Consistent with the photos, received in blue as I asked the store. I recommend it
R***n –
At first it didn’t come but the store sent it back to me and it came well
H***a –
Good mattress.
E***l –
these are great, my guinea pigs love lounging on these
E***l –
perfect for my guinea pigs, I got blue
P***s –
ok
M***e –
These are so soft. My rabbit loves them and we have bought a few.
M***N –
Article in accordance with the description. Bought for a gift.
C***o –
My guinea pigs love it! Good size, quality and very absorbent
H***f –
perfect and good matirial
X***a –
Very cool all soft my rabbit goes high 🙂
D***v –
Great! Chinchilla really liked
M***u –
Very beautiful! Thank you
D***a –
nice
F***a –
Very soft
V***a –
Nice and all right
E***r –
Excellent pillow, soft and pleasant. My Chinchilla is happy).
M***f –
Podusia excellent $ Winka satisfied
S***t –
Just wonderful! I’m very glad that I came a pillow in pink, just like I wanted! 🙂 Thank you very much! (Size m) for guinea pigs will be perfect!
D***a –
Nice and fluffy
I***i –
Szuper
Z***e –
too small
R***a –
Guinea pig loves it 🙂 Great for play time, very soft and nice. won’t recommend for daily use or if yes, then regular wash.
Customer –
Wonderful store! A+
Customer –
super soft
M***k –
Very fast! Perfect thank you!
S***t –
I recommend this store
D***d –
My 2 chinchillas like it!
A***v –
The bedding is excellent, all as in the description. Ordered two pieces at once. The store sent the same. That very important did not smell anything
J***g –
Very soft rabbits like to sit on it. Always give them clean water , hay, toys and a friend and a blanket please be kind to animals
L***y –
thank you
A***a –
He arrived in very good condition.
Customer –
Nice cute design and comfortable for my rabbit
S***s –
Soft, stitched. For guinea pig will not work. Small. Only for kids. Pts came quickly.
K***a –
The goods did not come. At the same time, I did not open a dispute in time. Despite this, the store returned the money without any problems. Many thanks for this attitude to customers! I put all 5 stars)
J***s –
Parfait
E***a –
Ordered for a decorative rabbit. Until I realized whether he liked it or not). The cushion is very soft and pleasant to the touch. The order was a little over a month. Seller recommend. Thank you very much for such a cool thing.
P***a –
Peknučké and jemnunké. Vrelo odporúčam. Úplne without zápachu